Kylie HALPIN
Gold Coast
Summary
Knowledgeable assistant skilled at building connections with customers to promote products. Excellent communication skills combined with analytical and attentive nature. Dedicated to keeping stock levels optimal and merchandising items to drive sales. Reliable and upbeat assistant successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Industrious assistant offering several years of bakery industry experience ready to add value to any team. Well-versed in processing accurate sales transactions and providing superior customer service.
Overview
29
29
years of professional experience
Work History
Store Assistant
Coles Supermarket
06.2016 - Current
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Increased store efficiency by maintaining accurate inventory records and restocking merchandise as needed.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Resolved customer complaints professionally, turning negative experiences into positive outcomes.
- Enhanced store appearance by creating visually appealing displays, ensuring cleanliness, and organizing products for easy accessibility.
- Greeted customers entering store and offered assistance with requirements.
- Assisted with inventory control measures such as cycle counts, physical inventories, and reconciling discrepancies in stock records.
Shop Owner
Rollin Pins Bakehouse
03.2019 - 07.2022
- Developed loyal customer base by consistently delivering high-quality products and personalized service.
- Addressed customer complaints effectively, resolving issues quickly to maintain overall satisfaction levels among clientele.
- Managed inventory levels efficiently, ensuring optimal stock availability and minimizing overhead costs.
- Boosted customer satisfaction by providing exceptional service and addressing any concerns promptly.
- Collaborated with suppliers to negotiate favourable pricing terms and ensure timely delivery of goods for sale in store.
- Established strong relationships with vendors, leveraging these connections for exclusive access to new products or preferential buying terms.
- Evaluated employee performance regularly, offering constructive feedback and opportunities for professional development when needed.
- Hired trained, and supervised team of employees, fostering collaborative work environment focused on achieving store goals.
- Adapted business strategy in response to changing market conditions or consumer preferences, demonstrating proactive approach to managing shop''s overall success.
- Organized successful promotional events to generate increased foot traffic in store, leading to higher sales conversions.
- Coached, consoled and disciplined employees.
- Ensured compliance with all relevant industry regulations and store policies, maintaining safe and secure environment for both employees and customers alike.
- Enhanced store aesthetics with strategic product displays that attracted customers'' attention and facilitated sales growth.
- Assessed damaged materials and notified maintenance personnel of needed repairs.
Administrative Assistant
Alexander Real Estate Services
06.2015 - 06.2016
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
Shop Owner
Currumbin Fair Bakery
12.1999 - 12.2001
- Developed loyal customer base by consistently delivering high-quality products and personalized service.
- Addressed customer complaints effectively, resolving issues quickly to maintain overall satisfaction levels among clientele.
- Managed inventory levels efficiently, ensuring optimal stock availability and minimizing overhead costs.
- Boosted customer satisfaction by providing exceptional service and addressing any concerns promptly.
- Collaborated with suppliers to negotiate favourable pricing terms and ensure timely delivery of goods for sale in store.
- Established strong relationships with vendors, leveraging these connections for exclusive access to new products or preferential buying terms.
- Evaluated employee performance regularly, offering constructive feedback and opportunities for professional development when needed.
- Hired trained, and supervised team of employees, fostering collaborative work environment focused on achieving store goals.
- Adapted business strategy in response to changing market conditions or consumer preferences, demonstrating proactive approach to managing shop''s overall success.
- Organized successful promotional events to generate increased foot traffic in store, leading to higher sales conversions.
- Coached, consoled and disciplined employees.
- Ensured compliance with all relevant industry regulations and store policies, maintaining a safe and secure environment for both employees and customers alike.
- Enhanced store aesthetics with strategic product displays that attracted customers'' attention and facilitated sales growth.
- Assessed damaged materials and notified maintenance personnel of needed repairs.
Child Care Educator
Aussie Kids Child Care
03.1995 - 12.1999
- Coordinated with other staff members effectively in order to provide cohesive childcare program promoting teamwork and collaboration.
- Ensured health and safety of children by consistently monitoring their activities both indoors and outdoors.
- Collaborated with parents to address individual child needs and discuss progress reports regularly.
- Implemented hands-on learning opportunities that encouraged exploration, problem-solving, and critical thinking skills among children.
- Developed strong relationships with families, maintaining open communication channels for optimal support of each child''s growth and wellbeing.
- Maintained safety and cleanliness by sterilizing toys and surfaces.
- Established safe, secure, and inclusive classroom setting where all children felt welcomed and valued.
- Maintained and fostered positive and constructive interactions with staff, families, and children.
- Communicated with children's guardians about daily activities, behaviours and related issues.
- Applied play-based strategies to provide diverse approaches to learning.
- Supported emotional well-being of each child by providing compassionate care during moments of distress or anxiety.
Skills
- Customer Service
- Team Collaboration
- Store safety
- Stock replenishment
- Merchandise Display
- Friendly and Helpful
- Honest and Dependable
- Reliable and Responsible
- Attention to Detail
- Team Cooperation
- Strong Communication and Interpersonal Skills
- Building Customer Loyalty
- Inventory and Stocking
- Product Knowledge
- Safety and Cleanliness Standards
- Organization
- Item Ticketing and Pricing
- Sales and Promotions
- Retail Merchandising
References
Jane Johnson 0403618508
Lyall Ferguson 0419746481
Melinda Riley 0422202233
Sue Davis 0413845867
Timeline
Shop Owner
Rollin Pins Bakehouse
03.2019 - 07.2022
Store Assistant
Coles Supermarket
06.2016 - Current
Administrative Assistant
Alexander Real Estate Services
06.2015 - 06.2016
Shop Owner
Currumbin Fair Bakery
12.1999 - 12.2001
Child Care Educator
Aussie Kids Child Care
03.1995 - 12.1999
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