Kylie Hopper

• Managed project risks and ensured timely resolution of issues, leading to successful deployments.
• Resource and co-ordinate recruitment of new teams for multiple sites.
• Collaborated with stakeholders to gather requirements and develop detailed deployment plans.
• Mentored team members on effective deployment techniques, resulting in increased productivity and team cohesion.
• Monitored progress throughout each phase of the deployment lifecycle, ensuring projects stayed on schedule and within budget constraints.
• Established strong relationships with clients, ensuring their expectations were met throughout the entire process.
• Coordinated resources effectively, assigning tasks based on individual strengths and skill sets while fostering a collaborative work environment.
• Maintained thorough documentation of all aspects related to deployment projects, ensuring easy access to information for future reference and auditing purposes.
• Communicated project updates to stakeholders at all levels.

• Managed over 150 team members with diverse range of skills and responsibilities.
• Communicated project updates to stakeholders at all levels. Through emails, weekly Zone update and Zone presentations.
• Plan and implement HOT and Go Live schedules with store teams.
• Partnered with project team members to identify and quickly address problems.
• Monitored and tracked project progress to support timely completion.
• Facilitate Scan Assist Kick off sessions with Store team through face to face or virtual mediums.
• Facilitate up skill sessions with Store teams and senior leadership, both face to face or virtually.
• Updated Store teams and senior leaders on progress of roll out and possible roadblocks.
• Established and enforced project timelines and deadlines.
• Train Store teams on use of IT tools and applications.
• Train team around use of dashboard and understanding results and opportunities for improvement to achieve results targets.
• Wrote, updated and maintained project documentation.
• Influence relationships and outcomes with a broad range of stakeholders.

• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Role model company Values, Purpose and ways of working.
• Navigate change and influence Store team to ensure all new initiatives are delivered and embedded to ensure benefit is achieved.
• Influence peers and senior leadership team through strong communication skills.
• Safety focused to ensure team safety is ensured each and everyday.
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
• Customer 1st focus with a passion for Customer Service.
• Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
• Set and deliver high standards in all store KPIs
• Mentor other junior female leaders in our area group.
• Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
• Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
• Developed and implemented successful staff incentive programs to motivate employees.
• Trained new employees on proper protocols and customer service standards.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths utilising RT3.
• Create documents, presentations and help facilitate Assistant Store Managers up skill sessions
• Create and help facilitate Group careers nights, to capture future talent.

Since starting with Woolworths in Tasmania in 1996 I have held many different roles and facilitated the roll out of a number of different company initiatives included but not limited to those listed below

• Kronos Group Lead
• Area Recruitment Offices
• Store Fresh Training Manager
• Produce Manager