Kylie Johnson
Manly
Summary
Retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.
Overview
17
17
years of professional experience
Work History
Store Manager
Baby Bunting
11.2017 - Current
- Started as CSM in 2017 at Aspley
- Moved to ASM in 2018 at Macgregor
- Store Manager in 2019 at Capalaba
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Coordinated in-store events to increase foot traffic, partnering with local businesses and community organizations for mutual benefit.
Store Manager
Bubs Baby Shop
12.2009 - 09.2017
- I began my employment with Bubs Baby Shop in 2009 as a casual retail assistant where my main role was to provide exceptional customer service and offer customers exclusive knowledge on all products within the baby industry.
- During my time with bubs I progressed from a casual assistant to the store Manager of the Logan store, where I managed a team of up to ten staff.
- In my position as store manager my role has included:
- Creating staff rosters
- Delegating daily tasks to staff
- Conducting staff meetings
- Liaising with stakeholders, senior management and business owners
- Staff training of store policies and procedures
- Creating purchase orders
- Entering and receiving in invoices
- Creations of visual displays and merchandising during sale periods
- Overseeing of unhappy customers to provide a positive outcome
- Organising and implementing staff training nights with suppliers
- Working with and meeting set goals by owner.
- Working POS
- Banking and reconciliations.
Bar and Food outlet service
Brisbane Entertainment Centre
02.2009 - 04.2010
- Setting up and clean-up of food and Bar outlets.
- Customer service and dealing with customer complaints.
- Completed RSA for bar work.
Group Co-coordinator
Gumdale Outside School Hours Care
12.2008 - 12.2009
- Organising after school and vacation care activities for children aged 5-12 years of age.
- Cleaning and keeping the centre up to date with regulations.
- Taking payments from parents.
Education
Cert 111 -
Child Care and Education
08.2000
Senior Certificate -
Wynnum North State High School
01.1997
Skills
- Merchandising
- Customer service
- Team player
- Autonomous work
- Problem-solving
- Multitasking and organization
- Store operations
- Store opening and closing
- Friendly and positive
- Training and mentoring
- Inventory management
Timeline
Store Manager
Baby Bunting
11.2017 - Current
Store Manager
Bubs Baby Shop
12.2009 - 09.2017
Bar and Food outlet service
Brisbane Entertainment Centre
02.2009 - 04.2010
Group Co-coordinator
Gumdale Outside School Hours Care
12.2008 - 12.2009
Senior Certificate -
Wynnum North State High School
Cert 111 -
Child Care and Education
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