Kylie Johnston
Rainbow Flat,NSW
Summary
Results-driven professional specializing in customer service, project management, and team collaboration. Over 10 years of experience in operations and team leadership, with a proven track record of implementing process improvements that enhance customer satisfaction and operational efficiency. Skilled in effective communication and staff development, consistently achieving measurable gains in productivity and customer loyalty.
Overview
34
34
years of professional experience
3
3
Certifications
Work History
Manager/Sales/Adminstraion
Jay Bowen Flooring
Taree
02.2018 - Current
- Supervised daily operations to ensure efficient flooring installation processes.
- Coordinated team schedules, optimizing resource allocation and project timelines.
- Managed inventory levels and ordered supplies for workflow continuity.
- Implemented process improvements to enhance customer service and satisfaction.
- Conducted regular site inspections, ensuring compliance with industry standards.
- Collaborated with clients to understand project needs and provide tailored solutions.
- Led team meetings to discuss progress and address operational challenges.
- Developed strategies to increase customer satisfaction and loyalty.
G4/Supervisor of Factory Operations
Bunnngs
Taree
01.2010 - 2018
- Supervised daily production operations, ensuring compliance with safety standards.
- Managed workflow schedules for optimal resource allocation and efficiency.
- Trained and mentored staff on operational procedures and best practices.
- Implemented process improvements to enhance productivity and quality control.
- Conducted inspections to verify adherence to company policies and regulations.
- Facilitated interdepartmental communication to streamline operations and address issues.
- Developed onboarding training materials for new employees in factory operations.
- Maintained accurate records of production costs, labor hours, and inventory levels.
Food and Beverage Attendant
Yogis on Wharf
Forster
01.2006 - 12.2010
- Enhanced guest dining experiences through proficient menu knowledge and exceptional service.
- Prepared and served beverages in accordance with established standards.
- Maintained cleanliness and organization of dining and service areas for optimal safety.
- Accurately handled cash transactions during peak shifts to ensure smooth operations.
- Greeted customers promptly, took orders accurately, and served food efficiently.
- Responded swiftly to customer complaints or special requests in a professional manner.
- Trained new staff on restaurant protocols, customer service, and safety procedures.
- Monitored inventory levels of food items and communicated restocking needs to management.
Learning Support Aide
Forster Primary school
Forster
02.2002 - 12.2008
- Assisted teachers in delivering individualized instructional support to enhance student learning.
- Collaborated with educators to develop tailored learning materials addressing diverse needs.
- Monitored student progress through assessments and provided constructive feedback.
- Facilitated small group activities to boost engagement and comprehension.
- Supported classroom management by fostering a positive and safe environment.
- Implemented strategies to improve student focus and self-regulation skills.
- Documented student behavior and academic progress to contribute to educational assessments.
- Attended IEP meetings, offering insights on educational goals for assigned students.
Sales/ service
Coles
Forster
01.1992 - 08.1998
- Promoted high customer satisfaction by resolving issues with knowledgeable, friendly service.
- Completed daily duties accurately and efficiently to meet service goals.
- Identified customer needs promptly to enhance overall experience.
- Provided exceptional service and attention in face-to-face and phone interactions.
- Collaborated with team members to achieve project objectives and meet deadlines.
- Assisted customers with requests and answered queries to boost satisfaction.
- Engaged customers through effective interpersonal skills during conversations.
- Maintained updated knowledge through ongoing education and advanced training.
Education
Diploma in Service Skills -
Alison Empower Yourself
Online02.2026
Diploma in Interior Design -
Alison Empower yourself
Online01.2026
Medical Office Procedures -
Tuncurry Tafe
Tuncurry, NSW01.1994
High School Diploma -
Forster High School
Forster, NSW11.1993
Skills
- Customer service
- Project management
- Team collaboration
- Time management
- Visual merchandising
- Process improvement
- Inventory management
- Effective communication
- Recruiting and interviewing
- Staff development
- Decision-making
- Coaching and mentoring
- Training and development
- Business administration
- Staff management
- Goal setting
- Workforce management
- Verbal and written communication
- Sales techniques
- Competitor research
- Work prioritization
- Brand management
- Team leadership
- Safety procedures
- Marketing strategies
- Contract management
- Task delegation
- Product management
- Project planning
- Operations management
Certification
Drivers Licences
Timeline
Manager/Sales/Adminstraion
Jay Bowen Flooring
02.2018 - Current
G4/Supervisor of Factory Operations
Bunnngs
01.2010 - 2018
Food and Beverage Attendant
Yogis on Wharf
01.2006 - 12.2010
Learning Support Aide
Forster Primary school
02.2002 - 12.2008
Sales/ service
Coles
01.1992 - 08.1998
Diploma in Service Skills -
Alison Empower Yourself
Diploma in Interior Design -
Alison Empower yourself
Medical Office Procedures -
Tuncurry Tafe
High School Diploma -
Forster High School