Summary
Overview
Work History
Education
Skills
Timeline
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Kylie Kay

Bindoon,WA

Summary

Dynamic professional with a proven track record at Compass, excelling in guest relations and operations management. Skilled in fostering positive customer experiences and streamlining front office efficiency. Demonstrated ability to mentor staff, enhancing team collaboration and service standards. Achieved a notable increase in customer retention through exceptional problem-solving and interpersonal skills. Reliable [Job Title] well-versed in assisting guests with check-in, check-out and billing services. Smart individual with combined organizational skills and polished customer service style. Promptly addresses various questions and concerns from customers to facilitate positive guest experience and repeat business.

Overview

7
7
years of professional experience

Work History

Hospitality Team Member Filo

Compass
10.2019 - 12.2021
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Enforced policies and procedures to increase efficiency.
  • Developed and maintained positive relationships with guests for satisfaction.
  • Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
  • Introduced customers to resort amenities with pleasant and helpful demeanor.

Restaurant Manager

The Pickled Herring Bar & Grill
01.2015 - 09.2019
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Developed, implemented, and managed business plans to promote profitable food and beverage sales.

Education

Apprenticeship - Hairdressing

Balga Tafe

Graduate Certificate - RSA

Online Study
Perth, WA

Senior First Aid Certificate - Senior First Aid

St John of God
Joondalup, WA

Barista Certificate - Barista

In Restaurant
Two Rocks, WA

Cake Making & Decorating - Cake Making

School of Patisserie
Joondalup, WA

Skills

  • Initiative and Self-Motivation
  • Cash Handling
  • Front Office Management
  • Problem-solving abilities
  • Staff Supervision
  • Coaching and Mentoring
  • Hospitality services
  • Attention to Detail
  • Reservations
  • Conflict Management
  • Customer Service Management
  • Phone and Email Etiquette

Timeline

Hospitality Team Member Filo

Compass
10.2019 - 12.2021

Restaurant Manager

The Pickled Herring Bar & Grill
01.2015 - 09.2019

Apprenticeship - Hairdressing

Balga Tafe

Graduate Certificate - RSA

Online Study

Senior First Aid Certificate - Senior First Aid

St John of God

Barista Certificate - Barista

In Restaurant

Cake Making & Decorating - Cake Making

School of Patisserie
Kylie Kay