Kylie Kemsley
Richmond,VIC
Summary
Focused Assistant Store Manager known for creating stunning merchandise displays and improving revenue for location. Strong operational skills. Background in Fine arts and design. Experience in diverse retail environments.
Overview
24
24
years of professional experience
Work History
Assistant Store Manager (Visual & Operations)
West Elm
01.2017 - Current
- Mapping and planing the store for new season floorsets.
- Executing floorset efficiently to meet corporate deadlines and minimizing payroll spend.
- Managing operations tasks deliveries, shrinkage, minimizing payroll spend and business costs to help the store be more profitable.
- Support the store manager in organizing physical inventory and driving operational excellence.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Created and maintained safe and secure work environments for employees.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
Store Manager
Bed Bath 'N' Table
04.2013 - 01.2017
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Ensuring Visual Merchandising was followed to corporate directives and collaborated with state VMs in creating new displays to support upcoming promotions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one. This also excluded training new Area Managers, Store Managers, Assistant Managers and casuals.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Recruited, hired, and trained new associates.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Assistant Store Manager
Lindt Café
05.2012 - 04.2013
- Responsibilities: Customer Service, Product Knowledge, Administration, Food Preparation, Barista, Cleaning, Sales, Training and developing all team members, Ordering of stock, Stocktake
- Responded to customer concerns, working with area manager to significantly raise customer satisfaction ratings.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Interacted well with customers to build connections and nurture relationships.
- Managing the kitchen team, Barista team and service team to efficiently handle the busy rush of customer orders.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Rotated merchandise and displays to feature new products and promotions.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Trained and guided team members to maintain high productivity and performance metrics.
- Streamlined inventory management with regular audits, following health & safety regulations on food handling, accurate ordering, and efficient stock organization.
- Provided weekly work schedules to employees to accommodate business demands and annual leave requests.
- Recruited, hired, and trained new associates in operations and P & Ps
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Created and maintained safe and secure work environments for employees.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Maintained excellent vendor relationships which facilitated smooth supply chain operations enabling better inventory control.
Assistant Store Manager
Bevilles Jewelry
08.2011 - 01.2012
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Trained and guided team members to maintain high productivity and performance metrics.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization. This also meant screening high priced items like diamonds with carbon testers making sure that the store did not gain any losses.
- Assisted in recruiting and hiring.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Provided weekly work schedules to employees to accommodate business demands and annual leave requests.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
Assistant Store Manager
Bed Bath 'N' Table
01.2009 - 01.2011
- Responsibilities: As above.
Store Manager
Jeff de Bruges Chocolates
07.2006 - 01.2009
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Creating trade customer base with local business to promote stores growth
- Ordering perishable stock from Europe and controlling the traveling specification.
- Recruitment, on boarding, training and payroll.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Assessed local market trends to make informed decisions regarding product assortment adjustments or pricing changes based on consumer demand patterns.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Collaborations with chocolate tour business to grow stores awareness.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Developed all visual displays and marketing to drive profits and foot traffic.
Sales Assistant
Coles Supermarkets
01.2000 - 01.2005
- Duties: Customer service, Cash handling and operating of register, Able to process sales quickly and correctly, Cleaning, Stocking shelves
Education
Certificate IV - Graphic Design
Wollongong TAFE
Wollongong, NSW2006
Bachelor of Arts - Fine Arts
University of Wollongong
Wollongong, NSW2005
High School Diploma -
Shoalhaven High School
Nowra, NSW2002
Skills
- Excel, Powerpoint, Word, Photoshop, Netsuite
- Visual Merchandising
- Cost control
- Analyzing data
- Planning and organizing
- Team development
- Inventory Control
- Problem-Solving
- Store Organization
Painting, drawing, and photography
I paint/draw in the style of expressionist and love the photography work of Man Ray or Cindy Sherman.
Timeline
Assistant Store Manager (Visual & Operations)
West Elm
01.2017 - Current
Store Manager
Bed Bath 'N' Table
04.2013 - 01.2017
Assistant Store Manager
Lindt Café
05.2012 - 04.2013
Assistant Store Manager
Bevilles Jewelry
08.2011 - 01.2012
Assistant Store Manager
Bed Bath 'N' Table
01.2009 - 01.2011
Store Manager
Jeff de Bruges Chocolates
07.2006 - 01.2009
Sales Assistant
Coles Supermarkets
01.2000 - 01.2005
Certificate IV - Graphic Design
Wollongong TAFE
Bachelor of Arts - Fine Arts
University of Wollongong
High School Diploma -
Shoalhaven High School
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