Kylie Lamb
Summary
Dedicated and passionate new graduate seeking an entry-level EEN position, committed to a professional career in healthcare. A positive attitude and strong commitment to continuous learning drive the pursuit of excellence in clinical skills and adherence to policies and procedures, while upholding ethical standards and prioritizing patient-centered care. Experience with diverse patient populations has fostered the ability to build trusting relationships, enhancing collaboration with healthcare team members to achieve positive patient outcomes. Recognized for reliability and adaptability, with a swift capacity to learn and implement new skills effectively.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Florist/Manager
Searl’s Florist Haymarket
01.1995
Assistant in Nursing
Estia Health
08.2024 - Current
- Assisted in daily living activities, ensuring patient comfort and safety.
- Monitored vital signs and reported changes to nursing staff promptly.
- Documented patient care accurately in electronic health records system.
- Personal Care.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
Assistant in Nursing
AGENCY WORK E4, Advance Nursing and Sanctuary.
09.2023 - 12.2024
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Answered call bells and supported patient comfort and safety by adjusting bed rails and equipment.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
Support Worker
Catholic Care
06.2022 - 06.2024
- Assisted clients with daily living activities, ensuring comfort and safety.
- Communicated effectively with multidisciplinary teams to coordinate care services.
- Maintained accurate records of client progress and health status for review.
- Provided emotional support to clients, fostering a trusting relationship.
- Monitored client behaviours and reported changes to healthcare professionals promptly.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
- Kept clients engaged in social networks and communities for personal health and growth.
- Coordinated appointments for clients with healthcare providers to promote consistent access to essential medical services.
- Implemented support strategies that enhanced client independence and well-being.
Traineeship
Apprenticeship Careers Australia
06.2022 - 06.2024
- Traineeship whilst completing my Cert III in Aged Care
- Host- Catholic Care
- Working (min 15 hrs -20 hrs per week)
- Community Support Work for Aged Care and NDIS in the Illawarra area.
- Duties include but not limited to.
- Personal Care, Domestic Assistance, Transportation to appointments, prompting and recording medications and social support.
- I am a caring and compassionate person looking to make a difference in someone's life providing person cantered care always to the upmost of my ability and striving for high standards.
- I have great team spirit and work well in a team environment or solo, with great communication skills. I have a positive, can-do attitude.
Insurance Consultant
IAG contact centre
04.2009 - 10.2023
- 2022: reduced my working hrs, to apply for the traineeship.
- 2016: I was successful to be in the first pilot team to work from home and have been working from home since.
- 2009 till 2016: Hurstville Office.
- Taking inbound calls from our customers to proactively identify personal needs.
- Providing excellent customer service experiences; providing effective query resolution and appropriate solutions
- Coordinating with the Underwriting team to identify best solutions for customers' personal needs
Customer Service Representative
Sydney Water Contact Centre
01.1998 - 01.2009
Customer Service Representative
Rentlo Contact Centre
01.1995 - 01.1998
Florist
Grace Bros Florist, Pitt St Mall
01.1994 - 01.1995
Florist
Cameo Florist Silverwater NSW
01.1991 - 01.1994
Education
Diploma in Nursing. - Endorsed Enrolled Nurse
TAFE NSW
Shellharbour, NSW09-2025
Certificate III in Individual Support - Community Support Worker,Aged Care And NDIS.
Australian College of Higher Studies
Maxwell Services Pty Ltd09-2023
Skills
- Effective communication skills: Active listening, verbal and written
- Passionate about helping people, building trusting relationships and patient advocacy
- Team player,thrives in collaborative environments and enjoys working towards shared goals
- Enthusiastic for ongoing education and learning
- Exceptional attention to detail and accuracy with ability to multitask
- Computer skills and clinical documentation
- Professionalism and integrity
- Professional bedside manner with medical ethics
- Compassionate and Caring
- Workplace safety and infection control
- Loyal, trustworthy and reliable
Certification
- Certificate III in Aged Care
- First Aid and CPR
- Australian National Police Check
- NDIS Worker check
- Working with Children check
- Immunisations Covid and Flu are current.
- Certificate III in Financial Services
Hobbies and Interests
Family and Friends, Personal health and Fitness, Animals, Gardening, Music, Dance and Art
Timeline
Assistant in Nursing
Estia Health
08.2024 - Current
Assistant in Nursing
AGENCY WORK E4, Advance Nursing and Sanctuary.
09.2023 - 12.2024
Support Worker
Catholic Care
06.2022 - 06.2024
Traineeship
Apprenticeship Careers Australia
06.2022 - 06.2024
Insurance Consultant
IAG contact centre
04.2009 - 10.2023
Customer Service Representative
Sydney Water Contact Centre
01.1998 - 01.2009
Florist/Manager
Searl’s Florist Haymarket
01.1995
Customer Service Representative
Rentlo Contact Centre
01.1995 - 01.1998
Florist
Grace Bros Florist, Pitt St Mall
01.1994 - 01.1995
Florist
Cameo Florist Silverwater NSW
01.1991 - 01.1994
Diploma in Nursing. - Endorsed Enrolled Nurse
TAFE NSW
Certificate III in Individual Support - Community Support Worker,Aged Care And NDIS.
Australian College of Higher Studies
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