Kylie Lewis
Ferny Grove,Australia
Summary
Dynamic Dental Assistant with extensive experience at Serco, excelling in infection control and patient education. Proven ability to enhance patient flow and satisfaction through effective appointment scheduling and clinical support. Proficient in digital X-ray processing and committed to continuous professional development, ensuring high standards of care and compliance.
Overview
6
6
years of professional experience
Work History
Dental Assistant
Serco
Enoggera, Australia
08.2023 - Current
- Assisting the dentist during dental procedures, including dental implants and oral surgeries and preparing the treatment area, sterilising instruments, including four handed dentistry handling to the dentist.
- Preparing patients for dental procedures by taking their medical history, explaining the procedure, and addressing any concerns they may have.
- Developing dental x-rays under the direction of the dentist.
- Assisting with the dental laboratory tasks, such as pouring and trimming dental impressions, and preparing equipment for impressions of patients’ teeth.
- Providing oral health education to patients, including proper oral hygiene techniques.
- Managing infection control procedures, including sterilising instruments, disinfecting treatment areas, and adhering strict infection control protocols.
- Maintaining and managing dental equipment and supplies, ensuring they are properly stocked and organised.
- Scheduling appointments, managing patient records, and handling billing and insurance-related tasks.
- Assisting with front office duties, such as answering phone calls, greeting patients, and managing patient appointments.
- Greeting patients and visitors, ensuring a warm and friendly welcome to the dental office.
- Managing patient appointments, including scheduling, rescheduling, and canceling appointments as necessary.
- Answering phone calls and addressing patient inquiries, providing information about services, fees and appointment availability.
- Verifying and updating patient information, including personal details, insurance information, and medical history, and navigating Medicare.
- Processing patient payments, managing billing and insurance claims, and maintaining accurate financial records including Microsoft word, Outlook, PRODA and HICAPS.
- Coordinating with dental assistants and dentists to ensure smooth patient flow and efficient appointment scheduling.
- Managing and organising patient records, including filing, scanning, and retrieving documents as needed.
- Assisting with administrative tasks, such as maintaining office supplies, managing correspondence, and handling mail.
- Following confidentiality guidelines and ensuring the privacy and security of patient information.
Dental Assistant/Receptionist
Collins dental group
Ferny Grove, Australia
02.2022 - 07.2023
- Assisting the dentist during dental procedures, including dental implants and oral surgeries and preparing the treatment area, sterilising instruments, including four handed dentistry handling to the dentist.
- Preparing patients for dental procedures by taking their medical history, explaining the procedure, and addressing any concerns they may have.
- Developing dental x-rays under the direction of the dentist.
- Assisting with the dental laboratory tasks, such as pouring and trimming dental impressions, and preparing equipment for impressions of patients’ teeth.
- Providing oral health education to patients, including proper oral hygiene techniques.
- Managing infection control procedures, including sterilising instruments, disinfecting treatment areas, and adhering strict infection control protocols.
- Maintaining and managing dental equipment and supplies, ensuring they are properly stocked and organised.
- Scheduling appointments, managing patient records, and handling billing and insurance-related tasks.
- Assisting with front office duties, such as answering phone calls, greeting patients, and managing patient appointments.
- Greeting patients and visitors, ensuring a warm and friendly welcome to the dental office.
- Managing patient appointments, including scheduling, rescheduling, and canceling appointments as necessary.
- Answering phone calls and addressing patient inquiries, providing information about services, fees and appointment availability.
- Verifying and updating patient information, including personal details, insurance information, and medical history, and navigating Medicare.
- Processing patient payments, managing billing and insurance claims, and maintaining accurate financial records including Microsoft word, Outlook, PRODA and HICAPS.
- Coordinating with dental assistants and dentists to ensure smooth patient flow and efficient appointment scheduling.
- Managing and organising patient records, including filing, scanning, and retrieving documents as needed.
- Assisting with administrative tasks, such as maintaining office supplies, managing correspondence, and handling mail.
- Following confidentiality guidelines and ensuring the privacy and security of patient information.
Dental Assistant/Receptionist
Bupa Dental
Chermside, Australia
11.2019 - 02.2022
- Assisting the dentist during dental procedures and preparing the treatment area, sterilising instruments and assisting the dentist.
- Following confidentiality guidelines and ensuring the privacy and security of patient information.
- Managing phones, addressing patient inquiries regarding services, fees and appointments.
- Verifying and updating patient information.
- Processing patient payments, billing and insurance claims, and maintaining accurate financial records.
- Coordinating with dental assistants and dentists to ensure smooth patient flow and efficient appointment scheduling.
Education
HLTAID009 - Provide cardiopulmonary resuscitation
Australian Red Cross
Brisbane, QLD07.2025
HLTAID010 - Provide basic emergency life support
Australian Red Cross
Brisbane, QLD07.2025
HLTAID011 - Provide first aid
Australian Red Cross
Brisbane, QLD07.2025
HLT35021 Certificate III - Dental Assistant
AADA College
Springwood, QLD01.2022
Skills
- Instrument preparation and setup
- Software proficiency in Dentrix
- Commitment to continuing education
- Infection control and sterilization procedures
- Treatment room management and breakdown
- Clinical support and assistance
- Stress management techniques
- Procedure support and assistance
- Endodontic and restorative procedures
- Dental hygiene practices
- Dental staff collaboration and support
- First aid training and emergency response
- Teeth cleaning and oral health education
- Regulatory compliance and patient data confidentiality
- Inventory and office management skills
- Patient schedule management and appointment scheduling
- Periodontics and prosthodontics support
- Oral healthcare delivery strategies
- Patient counseling and education techniques
- Digital X-ray proficiency and processing skills
- Medical records management and maintenance
References
- Dr Stephanie Chin, Enoggera Army Base - Serco, Dentist, Enoggera, Enoggera, QLD, 0435 950 393, stephanie_chin@live.com.au
- Dr Jared Velasco, Enoggera Army Base - Serco, Dentist, Enoggera, Enoggera, QLD, 0419 378 918, Jared_velasco@yahoo.com.au
- Dr Tony Sheppard, Collins Dental Group, Dentist, Ferny Grove, Ferny Grove, QLD, 0413 775 241, Tonysheppard62@icloud.com
Personal Qualities
- Strong Communication Skills
- Attention to detail
- Compassion and empathy
- Adaptability
- Problem-solving skills
- Professionalism
- Team Player
Timeline
Dental Assistant
Serco
08.2023 - Current
Dental Assistant/Receptionist
Collins dental group
02.2022 - 07.2023
Dental Assistant/Receptionist
Bupa Dental
11.2019 - 02.2022
HLTAID009 - Provide cardiopulmonary resuscitation
Australian Red Cross
HLTAID010 - Provide basic emergency life support
Australian Red Cross
HLTAID011 - Provide first aid
Australian Red Cross
HLT35021 Certificate III - Dental Assistant
AADA College