Kylie Luke

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.
• Handled cash transactions and maintained sales and payments records accurately.
• Responded to inquiries from callers seeking information.
• Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
• Answered central telephone system and directed calls accordingly.
• Handled sensitive information with discretion while maintaining strict confidentiality standards.
• Maintained confidentiality of information regarding clients and company.
• Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
• Maintained clean and welcoming reception area, contributing to positive first impression for visitors.

Set up and close of store.

serving the customers, offer samples of campaign products for up selling.

cleaning the shop.

washing of all bakery wires, washing / wiping down of the kitchen / fridge and freezer on a daily basis.

ordering shop supplies weekly.

hiring of new staff, training of new staff.

helping bakers.

• Helped customers locate products and checked store system for merchandise at other sites.
• Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
• cleaning of the store.
• night fill, filling of the shop while working in the tool shop or filling front ends while working on registers.
• hire shop ,responsible for mainting hire shop equipment,
• tag and testing all hire shop equipment bforre it left the store / and when returned to the store.
• ordering all products related to hire shop.

• Carefully packaged finished products and prepared for shipment.
• Took part in company-offered training sessions to improve skills and knowledge.
• Demonstrated proper use of equipment to newly hired employees to avoid workplace injuries.
• ran shift meetings monthly to address any company/ or team members concerns.