Kylie Mackay
Springfield Lakes,Queensland
Summary
Organised and reliable applicant, successful at handling multiple priorities simultaneously with a high degree of accuracy, and a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
30
30
years of professional experience
Work History
Implementation Manager
Bank of Queensland
11.2004 - 03.2024
- Managed multiple simultaneous client bases implementations autonomously, demonstrating strong organisational skills and adaptability.
- Oversaw implementation lifecycle process based on oranisation needs, regulatory requirements and customer demand.
- Implemented continuous improvement initiatives that resulted in increased efficiency across various stages of implementation process.
- Troubleshot technical issues during implementations, working closely with relative stakeholders to resolve problems quickly and minimise impact.
- Collaborated with cross-functional teams to ensure successful outcomes.
- Enhanced client satisfaction by proactively addressing concerns and providing timely updates on progress.
Transaction Analyst
NAB
01.1994 - 11.2004
- Participated in relevant training sessions to enhance professional skills and stay current with industry trends.
- Demonstrated strong attention to detail while validating critical information contained within each transaction.
- Enhanced transaction accuracy by diligently reviewing financial documents and records.
Education
High School Diploma -
Kenmore State High School
Kenmore, QLD11.1991
Diploma of Counselling - Counselling
TAFE Queensland
Ipswich QLD09.2025
Skills
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Multitasking
- Reliability
- Excellent Communication
- Team Collaboration
- Active Listening
- Adaptability and Flexibility
- Relationship Building
- Interpersonal Skills
Timeline
Implementation Manager
Bank of Queensland
11.2004 - 03.2024
Transaction Analyst
NAB
01.1994 - 11.2004
High School Diploma -
Kenmore State High School
Diploma of Counselling - Counselling
TAFE Queensland