Kylie Mackay
Springfield Lakes,Queensland
Summary
Organised and reliable applicant, successful at handling multiple priorities simultaneously with a high degree of accuracy, and a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
30
30
years of professional experience
Work History
Implementation Manager
Bank of Queensland
11.2004 - 03.2024
- Managed multiple simultaneous client bases implementations autonomously, demonstrating strong organisational skills and adaptability.
- Oversaw implementation lifecycle process based on oranisation needs, regulatory requirements and customer demand.
- Implemented continuous improvement initiatives that resulted in increased efficiency across various stages of implementation process.
- Troubleshot technical issues during implementations, working closely with relative stakeholders to resolve problems quickly and minimise impact.
- Collaborated with cross-functional teams to ensure successful outcomes.
- Enhanced client satisfaction by proactively addressing concerns and providing timely updates on progress.
Transaction Analyst
NAB
01.1994 - 11.2004
- Participated in relevant training sessions to enhance professional skills and stay current with industry trends.
- Demonstrated strong attention to detail while validating critical information contained within each transaction.
- Enhanced transaction accuracy by diligently reviewing financial documents and records.
Education
High School Diploma -
Kenmore State High School
Kenmore, QLD11.1991
Diploma of Counselling - Counselling
TAFE Queensland
Ipswich QLD09.2025
Skills
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Multitasking
- Reliability
- Excellent Communication
- Team Collaboration
- Active Listening
- Adaptability and Flexibility
- Relationship Building
- Interpersonal Skills
Timeline
Implementation Manager
Bank of Queensland
11.2004 - 03.2024
Transaction Analyst
NAB
01.1994 - 11.2004
High School Diploma -
Kenmore State High School
Diploma of Counselling - Counselling
TAFE Queensland
Similar Profiles
Izabella BrokasIzabella Brokas
Customer Assistance Specialist at Bank Of QueenslandCustomer Assistance Specialist at Bank Of Queensland
Amy MarkovskiAmy Markovski
Quality Assurance Analyst at Bank Of QueenslandQuality Assurance Analyst at Bank Of Queensland
BLAKE PENNEYBLAKE PENNEY
Planning & Design Lead - Enterprise Simplification at Bank Of QueenslandPlanning & Design Lead - Enterprise Simplification at Bank Of Queensland