Kylie Malone
Bligh Park,Australia
Summary
Experienced health and community leader with over 30 years of experience spanning acute, community, primary, and Aboriginal health sectors. As a proud Dharug woman, I bring strong cultural knowledge, operational expertise, and a deep commitment to community empowerment. I have a proven record in service development, accreditation, quality and clinical governance, and managing multidisciplinary teams in complex environments. I am passionate about delivering inclusive, values-driven care that reflects the voices and needs of Aboriginal people. My leadership is grounded in cultural safety, continuous improvement, and collaboration with stakeholders across government, health, and community sectors.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Practice Manager
Greater Western Aboriginal Health Service (GWAHS)
03.2019 - Current
- Lead daily operations of a busy primary health clinic, managing staffing, rostering, workforce planning, and budget allocations
- Achieved and maintained QIP, AGPAL, and RACGP GP Registrar accreditation, with full compliance across standards
- Oversaw risk management systems, incident reporting, infection control, WHS, and clinical documentation audits
- Developed and embedded quality improvement and consumer feedback frameworks aligned with NSQHS Standards
- Led cross-sector collaboration with LHDs, PHNs, and community partners to expand integrated services
- Designed and implemented the Merana Aboriginal Pregnancy Program, supporting cultural safety in maternal care
- Actively participated in and led strategic committees including Care & Connect, Walangal Gul, and Head to Health Co-Design
- Advocated for systemic change through projects like the GWAHS ENT Surgical Pathway, in partnership with NBMLHD
- Delivered performance reviews, team capacity-building, recruitment, and mentoring for a diverse clinical and admin workforce
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
- Managed office budget, reducing unnecessary expenses and allocating funds for necessary improvements.
- Provided supervision and management to team of support personnel.
Registered Midwife
Nepean Hospital
04.2015 - 03.2019
- Delivered antenatal, intrapartum, and postnatal care with a strong focus on continuity for Aboriginal women and families
- Participated in NSQHS accreditation processes and quality initiatives across maternity care
- Supported interdepartmental care coordination, education programs, and documentation improvements
- Served as a mentor for student midwives by sharing clinical expertise, providing constructive feedback, and modelling excellence in the practice of midwifery.
- Supported birthing partners in their roles by providing education on pregnancy, labor, and newborn care.
- Developed strong rapport with patients through active listening skills that facilitated open communication about concerns or anxieties related to pregnancy or childbirth experience.
- Contributed to the reduction of maternal mortality rates by identifying high-risk pregnancies early and referring them for specialist intervention when necessary.
- Reduced complications during childbirth by closely monitoring patients and collaborating with healthcare professionals for timely interventions.
- Participated in ongoing professional development activities to stay current on new research findings and best practices in midwifery care.
- Facilitated smooth transitions between shifts, ensuring seamless continuity of care for all patients on the unit.
- Conducted regular performance evaluations for nursing staff members, providing constructive feedback and identifying opportunities for improvement.
- Promoted interdisciplinary communication through regular meetings with physicians, therapists, and other healthcare professionals.
Child & Family Health Nurse
Sydney West Local Health District – NSW Health
05.2013 - 04.2015
- Provided developmental health screening, parenting education, and immunisation for families across Western Sydney
- Coordinated care with GPs, DCJ, preschools, and early intervention services
- Contributed to clinical audits, data collection, and quality improvement activities within community health
- Performed accurate documentation of patient assessments, interventions, and outcomes in compliance with regulatory standards.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Educated patients on disease management, self-care techniques, and wellness strategies to improve long-term health outcomes.
- Implemented infection control measures that significantly reduced hospital-acquired infections.
- Utilised strong clinical judgment in prioritizing patient needs during high-stress situations, ensuring optimal outcomes.
- Collaborated with interdisciplinary teams for optimised patient treatment plans and outcomes.
Education
Certificate IV - Aboriginal and Torres Strait Islander Governance
Tranby
Diploma - Practice Management
TAFE NSW
03-2022
Postgraduate Certificate - Midwifery
Charles Sturt University
02-2012
Postgraduate Certificate - Child and Family Health Nursing
Australian College of Nursing
12-2014
Bachelor - Nursing
Charles Sturt University
02-2009
Skills
- Executive & Operational Leadership – Oversee teams, budgets, compliance, and strategy across multiple programs and service areas
- Clinical & Corporate Governance – Strong background in NSQHS, QIP, AGPAL, RACGP and NSW Health frameworks
- Strategic Planning & Reform – Experienced in leading service redesign, quality improvement, and organisational change
- Cultural Safety & Aboriginal Health – Design and delivery of culturally responsive care models and programs
- Stakeholder Engagement – Strong record of collaboration with LHDs, PHNs, ACCHOs, councils, and Aboriginal communities
- Funding & Program Development – Successful grant applications and budget oversight
- Risk Management & Compliance – Proficient in WHS systems, clinical risk processes, incident response, and audits
- Workforce Development – Lead and mentor multidisciplinary teams and early-career professionals
- Community Engagement – Active involvement in advisory groups, steering committees, and co-design initiatives
Certification
- Mental Health First Aid
- Straight Talk Cultural Capability Training
- Cervical Screening for Midwives
- Immunisation & Cannulation Training
- Domestic & Family Violence Response Training
- PHN-funded Pregnancy Program Development
- Leadership Programs: PMLFP Facilitator, Acting NUM, Aspiring Managers
Timeline
Practice Manager
Greater Western Aboriginal Health Service (GWAHS)
03.2019 - Current
Registered Midwife
Nepean Hospital
04.2015 - 03.2019
Child & Family Health Nurse
Sydney West Local Health District – NSW Health
05.2013 - 04.2015
Certificate IV - Aboriginal and Torres Strait Islander Governance
Tranby
Diploma - Practice Management
TAFE NSW
Postgraduate Certificate - Midwifery
Charles Sturt University
Postgraduate Certificate - Child and Family Health Nursing
Australian College of Nursing
Bachelor - Nursing
Charles Sturt University
Community Service
Active involvement in NAIDOC, COOE Festival, and GWAHS community days, Member of: Care & Connect Steering Committee, Walangal Gul Aboriginal Discharge Planning Network, Head to Health Co-Design Committee, Longstanding advocate for Aboriginal-led healthcare, cultural safety, and community empowerment
COMPLIANCE & CLEARANCES
- Working with Children Check
- NDIS Worker Screening Check ( willing to obtain)
- National Criminal Record Check
- Valid NSW Driver’s Licence (33 years unblemished record)
- Own insured, roadworthy vehicle for site travel
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