Kylie Mangan
Belfield,New South Wales
Summary
Accomplished at Westpac Group, I leveraged project management and stakeholder relations to exceed business objectives, enhancing project delivery by implementing Agile methodology and fostering team collaboration.
I demonstrate immediate value by translating complex ideas into meaningful terms specific to the audience, including Executive Leadership, Risk and Business Owners.
My leadership resulted in a significant increase in efficiency and stakeholder satisfaction, demonstrating a strong blend of technical acumen and interpersonal skills. Talented professional considered knowledgeable leader and dedicated problem solver.
Bringing over 20 years of valuable expertise in Project Leadership and Business Analysis to forward company objectives.
Attentive to detail with experience in coordinating projects, programs and improvements.
Determined Project Manager adept at assigning tasks to team members based on individual strengths setting up for success.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
27
27
years of professional experience
Work History
Project Manager
Westpac Group
Sydney, NSW
07.2023 - Current
- Planned, designed, and scheduled phases for medium -large projects.
- Met project deadlines without sacrificing build quality, project or business objectives and budget.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Delivered exceptional customer satisfaction by proactively addressing Stakeholder concerns and meeting or exceeding expectations throughout the engagement process.
- Successfully managed and monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
- Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Managed risk assessments and implemented mitigation strategies to minimise potential issues during project execution.
- Implemented continuous improvement initiatives to optimise project outcomes while maintaining costeffectiveness.
- Fostered a culture of innovation and creativity within the project team, leading to improved problem-solving capabilities and enhanced outcomes.
- Streamlined project processes by implementing Agile methodologies, resulting in increased efficiency.
Stream Leader
Westpac Group
Sydney
01.2021 - 06.2023
- Establish robust operating rhythm, driving collaboration between the project and key business stakeholders from initiation through to implementation and project closure.
- Led cross-functional teams to achieve company-wide goals, fostering a culture of collaboration and innovation.
- Championed change initiatives, successfully navigating teams through periods of transition while maintaining morale and engagement levels.
- Mentored junior staff members, helping them develop leadership skills and advance their careers within the organization.
- Optimised operational workflows by identifying bottlenecks, implementing solutions that led to smoother processes across the organisation.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organise workflows.
- Maintained compliance with company policies, objectives, and communication goals.
- Evaluated employee performance and coached and trained to uplift team capabilities.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Lead Business Analyst
Westpac Group
Sydney, NSW
04.2013 - 12.2020
- Coordinated with IT teams to design and implement custom applications tailored to specific business needs, resulting in increased efficiency and effectiveness of workflows.
- Increased team productivity through effective communication, collaboration, and resource management strategies.
- Implemented process improvements that resulted in significant time savings for various departments across the organisation.
- Contributed to the establishment of standard operating procedures for business analysis processes, resulting in more effective and efficient project delivery.
- Assisted in change management initiatives by providing clear guidance on process transitions while ensuring minimal disruption to daily operations.
- Collaborated closely with executive leadership to define project objectives, develop strategic roadmaps, allocate resources appropriately, and oversee execution efforts from inception to completion.
- Achieved timely delivery of critical projects through effective prioritisation of tasks based on urgency, importance, dependencies, resources availability.
- Mentored junior analysts, providing guidance on best practices, technical skills development, and career growth opportunities.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
Senior Business Process Consultant
Optus Business
Macquarie Park, NSW
04.2011 - 03.2013
- Streamlined communication channels across departments by developing standardised protocols that fostered collaboration among team members.
- Generated detailed documentation on current processes, necessary changes, and success metrics to track progress effectively.
- Delivered comprehensive training programs to employees on new processes and procedures, enhancing overall productivity.
- Conducted thorough root cause analysis to identify underlying issues affecting process performance.
- Established strong relationships with clients to gather requirements and understand their needs for effective process consulting.
- Assessed technological tools for potential integration into business workflows, streamlining operations, and reducing manual tasks.
- Improved business processes by analysing workflows and identifying areas for optimisation.
- Led cross-functional teams to analyse business operations and identify potential improvements for better performance.
- Leveraged data-driven insights to make informed recommendations on optimal process design strategies.
- Facilitated workshops to engage stakeholders in brainstorming sessions aimed at generating innovative ideas for process enhancements.
- Evaluated existing business processes, identified gaps and inefficiencies, and recommended solutions for improvement.
- Partnered with external vendors as needed to ensure seamless implementation of new systems or technologies supporting improved processes.
- Championed a culture of continuous improvement within the organisation by advocating for best practices in process management.
- Built strong relationships with customers through positive attitude and attentive response.
- Mentored and guided employees to foster proper completion of assigned duties.
- Facilitated training for associates through daily coaching and regular performance appraisals.
- Optimised customer experience by delivering superior services and effectively troubleshooting issues.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Process Excellence Manager
Westpac Group
Sydney, NSW
04.2008 - 03.2011
- Improved process efficiency by identifying bottlenecks and implementing targeted solutions.
- Enhanced operational performance with data-driven analysis and recommendations for key stakeholders.
- Implemented Lean Six Sigma methodologies, significantly reducing waste and increasing productivity across Branches and Call Centres.
- Facilitated process mapping sessions to gain insights into existing workflows, ultimately redesigning them for optimal performance.
- Championed change management efforts, successfully driving the adoption of new processes throughout the organisation.
- Optimized resource allocation through strategic capacity planning, balancing workload across departments.
- Standardized processes and procedures, fostering consistency and improved communication across teams.
- Collaborated closely with senior management to align process excellence initiatives with organisational goals and objectives.
- Conducted root cause analysis of recurring issues, implementing corrective actions to prevent future occurrences effectively.
- Led cross-functional teams for successful process improvement initiatives, resulting in streamlined operations.
- Improved efficiency and effectiveness of performance and management of processes across departments.
- Developed effective improvement plans in alignment with goals and specifications.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
Corporate Manager
American Express, AMEX
Sydney, NSW
01.1997 - 03.2008
- Increased overall business efficiency by streamlining processes and implementing innovative corporate strategies.
- Fostered a culture of continuous learning and innovation, empowering employees to contribute unique ideas for organisational growth and development.
- Established a positive work culture that promoted open communication, teamwork, and employee engagement across all levels of the organisation.
- Developed strategic partnerships with external stakeholders to drive business growth and market expansion within Acquisitions.
- Directed marketing campaigns that effectively communicated brand value propositions, driving increased consumer interest in products/services offered by the company.
- Successfully negotiated contracts with vendors for quality goods at competitive prices, positively impacting the bottom line.
- Managed and motivated employees to be productive and engaged in work.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organisation.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Education
High School Diploma -
Burwood Girls High School
Croydon, NSW12.1994
Skills
- Project Management
- Business Analysis
- Stakeholder Engagement
- Relationship Building
- Team Leadership
- Capability Uplift
- Business process re-engineering
- Agile Methodology
- Coaching and Mentoring
- Cross-Functional Collaboration
Accomplishments
- Delivered smart automation capabilities for our Mortgage Operations business. Driving collaboration and building trust amongst our program and stakeholders in new technology to secure business benefits. The multi phased program has successfully delivered Robotics integration and continues to expand our digital footprint with the introduction of OCR technology to extract core document data leading to a faster assessment process to mortgage serviceability outcome for our customers.
- Remotely onboarded 1000 Call Centre roles new -to-bank across Customer Business Lending and Mortgage Operations delivery of Transition and Repatriation.
- A leader within the team initiating the eConveyencing journey across the Westpac Group successfully delivering St. George deployment of the Property Exchange electronic solution to Home Ownership Services replacing the manual processes and paperwork involved in the exchange of property and registering / discharging a mortgage with electronic funds transfer and document lodgement coordinated and completed online.
Timeline
Project Manager
Westpac Group
07.2023 - Current
Stream Leader
Westpac Group
01.2021 - 06.2023
Lead Business Analyst
Westpac Group
04.2013 - 12.2020
Senior Business Process Consultant
Optus Business
04.2011 - 03.2013
Process Excellence Manager
Westpac Group
04.2008 - 03.2011
Corporate Manager
American Express, AMEX
01.1997 - 03.2008
High School Diploma -
Burwood Girls High School