Kylie Martello

• Conducted risk assessments for various tasks, reducing the likelihood of accidents or incidents occurring in the workplace.
• Enhanced workplace safety by carrying out thorough inspections and identifying potential hazards.
• Served as a liaison between employees and management on health and safety matters, fostering open communication channels.

• Responsible for providing high-quality customer service in fast-paced environment. Efficiently operating registers, replenishing stock, and adhering to stock management and compliance standards.
• Demonstrates strong multitasking skills and composure in a dynamic environment while addressing customer queries and complaints, training new staff members, and consistently meeting strict KPIs through effective time management.

• Maintained accuracy in point-of-sale transactions, stock replenishment, and end-of-day cash balancing while ensuring compliance with liquor legislation.
• Delivered high-quality customer service by resolving queries, managing complaints, and supporting efficient store operations.
• Worked collaboratively in a fast-paced team environment to meet and exceed performance standards through strong attention to detail and organisation.

• Delivered compassionate and professional customer service while resolving sensitive client matters with discretion.
• Oversaw day-to-day clinic operations, including data entry, invoicing, cash balancing, banking, and stock management.
• Maintained clear, consistent communication with clients, staff, and stakeholders across phone, email, and in-person channels.
• Demonstrated strong organisational skills in managing client accounts and administrative tasks, ensuring efficient clinic operations and meeting all deadlines independently and within a team.

Gained early experience in customer service, teamwork, and working under pressure in a high-volume environment.