Kylie Martens
Adelaide,SA
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
23
23
years of professional experience
Work History
Owner Manager
Commercial Hotel Cowell
Cowell, South Australia
10.2005 - 11.2023
- Provided direction and guidance to employees.
- Conducted performance reviews for employees on a regular basis.
- Oversaw budgeting and financial management.
- Managed daily operations of business, including hiring and training staff.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Performed daily banking tasks such as deposits, withdrawals, transfers.
- Managed the ordering, receiving, storing, issuing, counting and disposing of all stocks.
- Maintained high levels of customer service satisfaction.
Hotel Manager
Kimba Community Hotel
Kimba, South Australia
05.2001 - 06.2004
- Provided training to staff in customer service, safety, and other topics related to hospitality industry.
- Prepared reports on occupancy rates, revenue management and profitability metrics for senior management review.
- Assigned duties and monitored performance of all employees in the hotel.
- Developed and implemented hotel policies and procedures.
- Mentored new employees, demonstrating best methods for servicing clients and guests.
Education
High School Diploma -
Innisfail High School
Innisfail, QLD12-1987
Skills
- Staff Management
- Client Service
- Employee Development
- Self Motivation
- Attention to Detail
- Problem-Solving
- Hiring and staffing
- Business Planning
Affiliations
- Currently involved with the netball committee, which has been for a period of 18 years.
- Love the outdoors camping, hiking ect
- Volunteer with a local fundraising committee.
Languages
English
Professional
Timeline
Owner Manager
Commercial Hotel Cowell
10.2005 - 11.2023
Hotel Manager
Kimba Community Hotel
05.2001 - 06.2004
High School Diploma -
Innisfail High School
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