Kylie McKenzie
Taperoo,SA
Summary
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Overview
24
24
years of professional experience
Work History
Checkout Operator
Coles Supermarket
11.2011 - 11.2016
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
- Effectively resolved customer complaints by taking prompt action to address issues head-on and find suitable solutions.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Adhered closely to safety protocols when bagging items, minimizing risk of damage or breakage during transport.
- Worked flexible schedule and extra shifts to meet business needs.
- Actively listened to customer needs, recommending appropriate products or services when necessary.
- Assisted in stocking shelves and updating pricing information, contributing to store presentation and inventory management.
- Supported loss prevention efforts by adhering strictly to company guidelines regarding theft prevention measures at the point of sale.
- Monitored self-checkout systems and provided help in resolving complex problems.
Picker Packer
National Pharmacies Distribution
01.2003 - 12.2008
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Prepared shipments for safe transportation by securely wrapping pallets and labelling packages according to company guidelines, minimising damage and loss with thorough final inspections.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Picked and packed order items.
- Checked packing slips and other documentation to appropriately box items requested by clientele.
- Collaborated with team members to improve overall productivity and meet tight deadlines in a fast-paced environment.
- Demonstrated flexibility during peak seasons by working extended hours or weekends when necessary.
- Successfully met daily packing quotas while remaining focused on quality control measures throughout each shift.
- Improved workplace morale through consistent punctuality, strong work ethic, and a team-oriented mindset.
- Supported warehouse operations through cross-training in other departments such as receiving, order picking, and stocking shelves.
Production Worker
Sheridan Australia
01.2000 - 01.2002
- Inspected final products to assess compliance with quality standards and established tolerances.
- Trained new production staff members on safe and efficient production procedures and proper machine operations.
- Assembled and tested various products to meet production requirements and quality control standards.
- Participated in regular meetings with team members to discuss production updates.
- Maintained machinery to prevent overloads and avoid malfunctions.
- Inspected products and machines to maintain quality and efficiency.
- Assisted with troubleshooting equipment issues, quickly resolving problems to minimize downtime and maintain production targets.
- Ensured accurate product labelling, reducing instances of customer dissatisfaction due to mismarked items.
- Streamlined communication between shifts regarding any outstanding tasks or concerns that needed attention which led to improved inter-shift collaboration.
- Contributed to a reduction in waste by actively recycling textiles when appropriate.
- Enhanced textile quality by meticulously inspecting and sorting products based on established guidelines.
Snack Bar Attendant
Gouger Snack Bar
01.1993 - 01.2000
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Consistently exceeded performance goals through effective time management skills, prioritizing tasks based on urgency.
- Kept drawer balanced by accurately processing cash payments.
- Trained new employees on proper food handling techniques and customer service best practices, contributing to improved team performance.
- Loaded perishable items into climate-controlled coolers to prevent food spoilage.
- Created custom orders based on customer dietary preferences and dietary restrictions.
- Cooked and packaged large batches of food prepared to order or kept hot until needed.
- Prepped food items for later use to save staff time during busy hours.
- Prepared quality products while maintaining proper food safety practices, portion control, and presentation within service goal times.
- Performed routine equipment maintenance checks to ensure optimal functionality at all times.
- Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Consistently provided friendly service to promote better customer engagement.
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
- Responded to customer complaints to help resolve issues.
- Maintained high standards of customer service in high-volume, fast-paced operations.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Prepared and built [Type] food items according to standardized recipes and directions.
- Monitored inventory and notified management of deficiencies or shortages.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Balanced multiple responsibilities simultaneously while maintaining excellent attention-to-detail in all aspects of the Snack Bar Attendant role.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
- Worked flexible hours across night, weekend, and holiday shifts.
Education
High School Diploma -
Port Adelaide Girls High School
Queenstown, SA01.1994
Skills
Problem-Solving
Teamwork and Collaboration
Self-Motivated
PPE Compliance
Interpersonal Communication
Time management
Multitasking Abilities
Attention to Detail
Professional demeanor
Customer/Client relations
Conflict Resolution
Quality assurance
Timeline
Checkout Operator
Coles Supermarket
11.2011 - 11.2016
Picker Packer
National Pharmacies Distribution
01.2003 - 12.2008
Production Worker
Sheridan Australia
01.2000 - 01.2002
Snack Bar Attendant
Gouger Snack Bar
01.1993 - 01.2000
High School Diploma -
Port Adelaide Girls High School
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