Kylie McMullen
KURRAJONG HEIGHTS,NSW
Summary
Dynamic Membership Coordinator at Retro Fit Studio Pty Ltd, adept at enhancing member engagement and retention through strategic initiatives. Proven track record in issue resolution and cultivating strong partnerships, resulting in increased member satisfaction. Skilled in membership management and effective communication, driving community connections and promoting organizational benefits.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Office Manager
DJM Wood Products Pty Ltd
- Coordinated office operations to ensure efficiency and productivity across departments.
- Managed scheduling and appointment systems to optimize staff availability and client interactions.
- Developed office policies and procedures, improving workflow and compliance with regulations.
- Oversaw inventory management, ensuring adequate supplies for daily operations and reducing waste.
- Evaluated office technology solutions, driving improvements in communication and operational efficiency.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Membership Coordinator
Retro Fit Studio Pty Ltd
04.2022 - Current
- Coordinated member onboarding processes, ensuring seamless integration and engagement.
- Managed membership database, maintaining accurate records and facilitating communications.
- Developed and implemented member retention strategies, enhancing overall satisfaction.
- Organised events and workshops, fostering community connections among members.
- Collaborated with marketing team to promote membership benefits through targeted campaigns.
- Analysed membership trends, providing insights for strategic planning and improvements.
- Identified and resolved discrepancies and errors in customer accounts.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Assisted in budget management for events, optimising resource allocation for maximum impact.
- Trained new staff on membership protocols, ensuring consistency in service delivery.
- Increased new member sign-ups by designing compelling marketing materials and promoting membership benefits in various channels.
- Maintained accurate records of memberships, ensuring timely renewal reminders were sent to prevent lapses in subscriptions.
- Provided exceptional customer service to both prospective and current members, resolving issues promptly and professionally.
- Strengthened relationships with existing members by conducting regular check-ins and addressing their concerns efficiently.
- Prepared marketing materials that would be sent out to members, which detailed new events, promotions, and activities that were coming up.
- Collaborated with other departments to develop cross-functional initiatives that improved member engagement and loyalty.
- Scheduled and assigned daily work and activities for team members.
- Ensured consistent branding across all membership communications by adhering to organisational guidelines when creating marketing materials.
- Organized events and workshops, fostering community connections among members.
- Analyzed membership trends, providing insights for strategic planning and improvements.
- Maintained membership database, ensuring that all information was current and accurate.
- Coordinated membership onboarding process, enhancing member retention and satisfaction.
- Ensured consistent branding across all membership communications by adhering to organizational guidelines when creating marketing materials.
- Actively engaged clients upon entrance with pleasant greeting.
- Organized successful networking events for members, fostering a sense of community within the organization.
- Boosted membership retention by implementing effective communication strategies and providing personalized member support.
- Streamlined the membership application process, reducing wait times and improving overall member satisfaction.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
- Promptly responded to inquiries and requests from prospective customers.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Company Operations Manager
Viking Skip Bins
01.2020 - 09.2024
- Streamlined operational workflows, enhancing efficiency in waste management processes.
- Implemented cost-reduction strategies, optimising resource allocation across multiple projects.
- Analyzed performance metrics to identify areas for process improvement and drive operational efficiencies.
- Developed training programs for staff, increasing proficiency in equipment handling and service delivery.
- Executed strategic initiatives that boosted overall productivity and reduced turnaround times for service requests.
- Established clear communication channels to facilitate information sharing among team members for better decisionmaking.
- Oversaw the implementation of new technology solutions to modernize workflows and increase efficiency across departments.
- Streamlined company operations by implementing efficient processes and systems.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed and maintained relationships with external vendors and suppliers.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Interacted well with customers to build connections and nurture relationships.
- Increased profit by streamlining operations.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Oversaw compliance with environmental regulations, ensuring sustainable business practices.
- Mentored team members on safety protocols and operational best practices, fostering a culture of excellence.
After-School Care Provider
Arndell Anglican College
04.2011 - 12.2011
- Supervised daily activities and provided a safe environment for students during after-school hours.
- Developed engaging educational programs that fostered creativity and social skills among children.
- Coordinated communication between parents, teachers, and staff to ensure seamless operation of care services.
- Facilitated recreational activities that promoted teamwork and physical fitness among participants.
- Provided homework assistance, resulting in better understanding of subject material and increased confidence in students.
- Developed strong relationships with students and parents, creating a supportive and welcoming environment.
- Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
Administrative Officer
CC Architects
02.2011 - 12.2011
- Maintained accurate records and documentation, ensuring data integrity across platforms.
- Monitored budget expenditures for office supplies and services, enhancing cost-effectiveness in operations.
- Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
- Updated reports, managed accounts, and generated reports for company database.
- Increased customer service success rates by quickly resolving issues.
- Proofread and edited documents for accuracy and grammar.
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
Education
High School Diploma -
Colo High School
North Richmond NSWCertificate III And IV - Health And Fitness
Vast Fitness Academy
02-2025
Skills
- Active member engagement
- Membership management
- Strong verbal communication skills
- Cultivating strong partnerships
- Community engagement
- Developing connections
- Strategic sales development
- End to end process management
- Membership promotions
- Effective multitasking
- Calm and professional under pressure
- Reliability
- Excellent communication
- Polite and professional phone etiquette
- Sales and upselling
- Verbal and written communication
Certification
- Certified Fitness Professional
Timeline
Membership Coordinator
Retro Fit Studio Pty Ltd
04.2022 - Current
Company Operations Manager
Viking Skip Bins
01.2020 - 09.2024
After-School Care Provider
Arndell Anglican College
04.2011 - 12.2011
Administrative Officer
CC Architects
02.2011 - 12.2011
Office Manager
DJM Wood Products Pty Ltd
High School Diploma -
Colo High School
Certificate III And IV - Health And Fitness
Vast Fitness Academy