Summary
Overview
Work History
Education
Skills
Certification
Timeline
AccountManager

Kylie Milligan

Morningside ,QLD

Summary

Customer Service skills with a genuine enjoyment of client contact roles Friendly, outgoing and confident with good personal presentation skills OBJECTIVE To secure a position with an organisation that can benefit from my strong communication skills, excellent client focus and commitment to professionalism

Overview

26
26
years of professional experience
1
1
Certification

Work History

Account Manager

Expanscience Laboratories
05.2017 - Current
  • Calling on the Pharmacy channel within QLD
  • Looking after their Baby skin care range Mustela
  • Selling in deals
  • General Merchandising
  • Building displays
  • Planograms
  • Building good rapport with customers
  • Creating solutions for stores
  • Product Training
  • New Business

Territory Manager

12.2012 - 05.2017
  • Calling on the Pharmacy channel South Brisbane, Cairns, Townsville, Mackay & Rockhampton
  • Looking after Hydralyte, Unilever and Church & Dwight
  • Selling in deals
  • General Merchandising
  • Building displays
  • Panograms
  • Building good rapport with customers
  • Creating solutions for stores
  • Product Training

Account Manager

Sensis
03.2011 - 12.2012
  • Yellow Pages
  • Account Management of existing Yellow Pages customers
  • Grow portfolio of existing customers as well as develop new business opportunities
  • Selling products across Yellow Pages network of Products for online, mobile & print advertising
  • Strategizing with customers on an effective marketing strategy for their business
  • Helping customers with website design
  • Product training & development
  • Working in a high-volume environment
  • Helping customers with Google SEM & SEO
  • Working towards targets & goals

Territory Manager

GlaxoSmithKline
11.2008 - 03.2011
  • Calling on Independents from South Brisbane through to Port Macquarie
  • Selling in deals
  • General Merchandising
  • Building displays
  • Exceeding targets/KPIs
  • Building good rapport with customers
  • Creating solutions for stores
  • Product Training

Territory Manager

09.2007 - 11.2008
  • Liaise Marketing
  • Calling on both the Grocery/Independent Chains
  • Selling in deals
  • General Merchandising
  • Building displays
  • Servicing a country run
  • Building good rapport with customers

Sales Representative

Commonwealth Bank Australia
03.2007 - 09.2007
  • Balancing at the end of each day
  • Supervised Telling Area
  • Meeting the financial needs of customers
  • Meeting Sales targets

Store Manager

McDonalds Family Restaurant
01.1997 - 03.2007
  • Obtained Certificate in RLP – Restaurant Leadership Practices Course [equivalent to Diploma of Business]
  • Duties:
  • Customer Service
  • Oversee running of entire store
  • Accountable for profit and loss of store
  • Accountable for maintaining Quality Service & Cleanliness of the store
  • Development of managers
  • Rosters for all staff
  • Accountable for stock levels
  • Interview & Hire new Crew
  • Accountable for retention of current staff members
  • Workplace Health & Safety for both staff and customers
  • Weekly & Monthly audits and incident reports
  • Chair & hold managers meetings - weekly
  • Chair & hold crew meetings bi-monthly
  • Mid & End of Month
  • Monthly budgets for paper, food, labour, maintenance & repairs, promotional items, utilities and produce reports for budgets
  • Ensure that the store is maintained at a high level of cleanliness at all times
  • Page 1

Education

Lourdes Hill College
Hawthorne, QLD
11.1999

Skills

  • SKILLS & PROFESSIONAL COMPETENCIES
  • Strong Communication skills
  • Superior client service skills and genuine enjoyment of client contact roles
  • Computer literate and proven skills in popular software applications including
  • Windows - Intermediate level
  • Microsoft Excel - Intermediate level
  • Microsoft Word - Intermediate level
  • Microsoft Access - Intermediate level
  • Microsoft Outlook - Advanced level
  • Internet Explorer - Advanced level
  • Self motivated with a proven ability to work well either autonomously or as a team member
  • Strong time management skills with the ability to meet deadlines and work objectives in set time periods
  • Interested in learning new skills and responsive to direction
  • Able to perform responsibilities without supervision

Certification

Certificate III in Retail Operations Basic Operations Course Advanced Shift Management Systems Management Course Presentation Skills Course Advanced Leadership Course Diploma of Business – Restaurant Leadership Practices Course Institution: McDonalds Head Office Brisbane McDonalds Head Office Sydney

Timeline

Account Manager

Expanscience Laboratories
05.2017 - Current

Territory Manager

12.2012 - 05.2017

Account Manager

Sensis
03.2011 - 12.2012

Territory Manager

GlaxoSmithKline
11.2008 - 03.2011

Territory Manager

09.2007 - 11.2008

Sales Representative

Commonwealth Bank Australia
03.2007 - 09.2007

Store Manager

McDonalds Family Restaurant
01.1997 - 03.2007

Lourdes Hill College

Similar Profiles

CREATE PROFILE
Kylie Milligan