Summary
Overview
Work History
Skills
Timeline
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Kylie Milton

Raceview,QLD

Summary

I am a self motivated, enthusiastic individual with excellent time management skills,

I have a passion for delivering exceptional customer service and I have a polite, bubbly, and out going personality. I believe i am a great team player who is open to constructive feedback, I am honest, punctual, and will always give 110% to my work.

Overview

6
6
years of professional experience

Work History

Barista

Cardoo Martial Arts
10.2021 - 03.2024
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained regular and consistent attendance and punctuality.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Assisted in inventory management to maintain adequate stock levels and reduce wastage.
  • Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
  • Completed successful daily cash audits to correctly balance drawers at end of shifts.
  • Participated in regular staff meetings to share feedback, discuss improvements, and stay informed about company updates.

Senior Sales Assistant

Zambrero
04.2021 - 12.2021
  • Operated headset to take orders from drive-thru and entered into POS system directing them to pull forward to collect payment.
  • Greeted customers at front counter to answer questions and input meal orders into POS system.
  • Enhanced customer satisfaction by providing exceptional service and promptly addressing concerns.
  • Counted cash drawer before shift and balanced at end of shift to reconcile sales.
  • Conducted hourly rounds to wipe tables, stock utensils and sweep floor to maintain cleanliness of eating area.
  • Placed order items in bag for drive-thru window delivery with speed and accuracy.
  • Delivered exceptional guest experiences through attentive service and quick response to issues.

Senior Restaurant Assistant

Banjo's Bakery Cafe
03.2019 - 03.2021
  • Ensured smooth restaurant functions with effective team communication and coordination among staff members.
  • Adhered to food safety regulations meticulously while preparing dishes according to established recipes and presentation guidelines.
  • Operated headset to take orders from drive-thru and entered into POS system directing them to pull forward to collect payment.
  • Greeted customers at front counter to answer questions and input meal orders into POS system.
  • Counted cash drawer before shift and balanced at end of shift to reconcile sales.
  • Conducted hourly rounds to wipe tables, stock utensils and sweep floor to maintain cleanliness of eating area.
  • Placed order items in bag for drive-thru window delivery with speed and accuracy.
  • Established rapport with customers by providing friendly and attentive service.
  • Delivered exceptional guest experiences through attentive service and quick response to issues.

Console Operator/Cook

BHP Aratula Truck Stop
09.2018 - 03.2020
  • Maintained a safe working environment by adhering to established health and safety protocols during console operations.
  • Observed and reported suspicious activities and persons.
  • Assisted in training new employees, sharing best practices for successful console operation, and promoting a team-oriented work culture.
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
  • Exceeded performance metrics consistently, demonstrating dedication to excellence in all aspects of the role as a Console Operator.

Skills

  • Friendly and outgoing
  • Team Player
  • Cash Handling
  • Opening and closing duties
  • Customer Service
  • Reliable and Dependable
  • Attention to Detail
  • Hospitality service expertise
  • POS System Operation
  • Excellent memory
  • Cash Register Operation
  • Exceptional customer service
  • Cleanliness
  • Active listener

Timeline

Barista

Cardoo Martial Arts
10.2021 - 03.2024

Senior Sales Assistant

Zambrero
04.2021 - 12.2021

Senior Restaurant Assistant

Banjo's Bakery Cafe
03.2019 - 03.2021

Console Operator/Cook

BHP Aratula Truck Stop
09.2018 - 03.2020

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Kylie Milton