Kylie Mitchell
Nakara,NT
Summary
A hardworking and passionate job seeker with strong organisation skills, motivational and positive, with excellent interpersonal, coaching and communication skills.
Conscientious and compassionate human resources professional with a drive to help people achieve.
Skilled at partnering with management teams to build employee-centric cultures, promoting positive morale and being an optimist.
Motivated and positive, with excellent interpersonal, coaching, and communication skills. Passionate Trainer with training knowledge and proven success working with clients and staff of all ages. Devoted to long-lasting and comprehensive results for every client. Talented Manager with expert team leadership, planning and organisational skills built during a successful career. Smoothly equip employees to handle daily functions and meet customer needs independently. Mentor with exceptional management abilities and a results-driven approach. Collaborative leader dedicated to partnering with coworkers to promote an engaged, empowering work culture strengths in building and maintaining relationships with diverse stakeholders in dynamic, fast-paced settings.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Vocational Specialist
Neami National
06.2023 - Current
- Enhanced client employability by providing individualized vocational assessments and identifying relevant skill sets.
- Developed customised career plans for clients, resulting in improved job placement rates.
- Collaborated with employers to create suitable job opportunities for clients, fostering strong community partnerships.
- Provided ongoing support to clients throughout their job search process, ensuring successful employment outcomes.
- Coordinated with multidisciplinary teams to address barriers hindering clients'' employment success, resulting in increased retention rates.
- Promoted a positive work environment, effectively managing conflicts and resolving issues among both staff members and clients.
- Established relationships with local community organisations, expanding resources available to serve clientele needs better.
- Maintained detailed case notes regarding client progress, ensuring effective communication among team members and accurate outcomes reporting.
- Assisted clients in developing effective resumes and cover letters tailored to specific job openings, increasing interview opportunities.
- Conducted mock interviews with clients, providing constructive feedback that led to improved performance during actual interviews.
- Guided clients through the entire application process for various government-funded programs related to education or workforce development initiatives.
- Monitored client progress within their respective jobs, offering additional support or resources as needed to ensure long-term success in the workplace.
- Served as a liaison between clients, employers, and other stakeholders, facilitating open communication and addressing any potential issues that arose during the placement process.
- Maintained up-to-date knowledge regarding industry trends and employment opportunities within the local region, effectively guiding clients toward suitable job prospects.
- Conducted ongoing placement assistance by preparing resumes and helping clients develop appropriate interviewing skills.
- Counsel unemployed individuals to determine suitable vocational goals, interests and aptitudes.
- Led and organised individual and group career counselling and employability workshops to facilitate job placement.
- Maintained case files and documented actions.
- Counsel clients one-on-one regarding their current situations, desires, aptitudes, education, and employment history.
- Developed and deepened connections with mentees, influencing each potential program participant's career and life choices.
- Helped students evaluate course choices and select relevant classes.
- Worked with individuals to help understand and overcome personal, social or behavioural problems affecting educational or vocational situations.
Human Resources Manager & Operations Manager
Subway Darwin PTY LTD
03.1998 - Current
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
- Managed rosters, timesheets, and staff leave.
- Maintained company compliance with local, state, and federal laws franchise and established organisation standards.
- Organised and led staff orientation programs and training to promote collaboration.
- Motivated employees through special events, incentive programs and constructive feedback.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Evaluated employee onboarding programs and presented strategic improvement recommendations to upper management.
- Streamlined HR processes for increased efficiency, reducing paperwork and manual tasks through automation.
- Developed comprehensive onboarding programs to facilitate smooth integration of new employees into the organisation.
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
- Promoted diversity and inclusion within the workplace by initiating targeted training programs and implementing inclusive hiring practices.
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality.
- Maintained company compliance with local, state, and federal laws and established organisational standards.
- Maintained payroll and benefits for employees in various locations, minimising financial discrepancies through detailed program management.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Organised and led staff orientation programs and training to promote collaboration.
Trainer and Accessor
BJ Network And Consulting Australia
07.2004 - 03.2013
- Scheduled and taught in class and online courses to increase learning opportunities.
- Performed continuous evaluations of content and plans in order to enhance delivery and improve effectiveness.
- Tracked attendance and progress against goals for each participant.
- Quickly adapted training plans for client needs, keeping timelines, budgets and desires in mind.
- Assessed student needs to develop effective training plans.
- Gathered and organized supplementary material to support structured lessons.
- Worked as trainer and facilitator in Indigenous communities in Western Australia.
Education
Bachelor of Science - Psychobiology
Charles Darwin University Australia
Casuarina, NTSkills
- Self-motivated professional
- Collaboration
- Flexible & Adaptable
- Customer Service
- Conflict resolution
- Team building
- Decision Making
- Adaptability
- Leadership
- Interpersonal Communication
- Documentation Management
- Client Advocacy
- Employer Relations
- Career Counseling
- Individualised support
- Vocational Rehabilitation
- Rehabilitation Counseling
- Job search strategies
- Database Management
- Program Management
- Problem-solving skills
- Group Instruction
- Compliance expertise
- Performance Assessments
- Critical Thinking
- Professional ethics
- Personal Development Sessions
- Relationship Building
- Emotional Support
- Individual Counseling
- Verbal and written communication
- Confidentiality Practices
- Retention Strategies
Accomplishments
- Supervised team of 27 plus staff members
- in the late 80s and 90 my partner was a police officer in the Northern Territory where we lived in communities for 7 years, some of my roles were varied from working in the general store to working at the school with the communities to achieve their goals.
- some of the communities are Lajamanu, Ngukurr, Beswick , Barunga, and Timber creek where I also worked at the caravan park ,motel and tavern for the Fogarty family as a shift manager.
Certification
- Diploma of Business Management,
- Certificate IV Training and Assessment
- IPS Vocational Specialist and Manager, IPS WORKS 2023-
- Motivational Interviewing Blue Knot - 2024
- Vicarious Trauma Training Blue Knot -2024
- Trauma-Informed Safety Planning Uni SA -2023
- Provide First Aid St Johns Ambulance - 2023
- · Mental Health and Crisis Support -St Johns Ambulance 2023
- · National police clearance – organisation manager level
- Working With Children Clearance
pilates and Yoga - beginner level
I do this for body and bone strength and to help with mind clarity.
Additional Information
References and Referrals
Jan Hunter, owner and director of
BJ Networking and Consulting
Jan@bjaustralia.com.au
0418832803
Naomi Leong
CPA
Owner and Director of
All Real Estate NT
admin@allrealestatent.com.au
0419592414
Hugh Roberts
NT Chamber of Commerce
0424521422
Claire Lewis
personal / friend
Dr of psychology
clairelewis1@hotmail.com
Michael Shartrand
Manager IPS program
Neami National
michael.shartrand@neaminational.org.au
0427460749
Jemma Courtney
owner of Studio27Dnce Co.
admin@studio27danceco.com
0452377978
volunteer
VOLUNTEER
Supervisory role of small children and teenagers. Coordination of fundraising and parent helpers for my daughter’s dance school.
Timeline
Vocational Specialist
Neami National
06.2023 - Current
Trainer and Accessor
BJ Network And Consulting Australia
07.2004 - 03.2013
Human Resources Manager & Operations Manager
Subway Darwin PTY LTD
03.1998 - Current
Bachelor of Science - Psychobiology
Charles Darwin University Australia
Similar Profiles
Callan TannerCallan Tanner
Community and Rehabilitation and Support Worker at Neami NationalCommunity and Rehabilitation and Support Worker at Neami National
Aimee WhiteAimee White
Service Operations Manager at Neami NationalService Operations Manager at Neami National
Lorraine WhelanLorraine Whelan
Community Rehabilitation Support Worker at Neami NationalCommunity Rehabilitation Support Worker at Neami National