Kylie Mitchell
Human Resources
Gold Coast,QLD
Summary
I am a Human Resources professional prepared for strategic leadership roles. Known for driving positive change and improving employee satisfaction. I prioritize team collaboration and adapt to evolving business needs.
Key skills include:
- Talent management and conflict resolution.
- Driving organizational change and enhancing employee engagement.
- Demonstrated expertise in talent acquisition and conflict resolution.
- Record of success in improving recruitment and retention.
- Effective decision-maker and problem solver.
- Communicates clearly and effectively while operating with strong sense of urgency.
Overview
23
23
years of professional experience
Work History
Director of Human Resources
Marriott International
11.2023 - Current
- I returned to the Sheraton Grand Mirage Resort Gold Coast on a full-time basis as there was a transfer of business.
- The new hotel owner wanted to understand all aspects of the hotel in addition to people.
- At this time there were a number of resignations in the Human Resources Team, so my return to the hotel was to bring stability to Human Resources, build a new HR team and ensure the new owner felt confident in all aspects of Human Resources.
- As a Director of Human Resources I report directly to the property General Manager, with a dotted-line (functional) reporting relationship to the Regional Senior Director of Human Resources and am an integral member of the property executive committee.
- As a member of the Human Resources organization, I contribute a high level of human resource generalist knowledge and expertise for my designated property.
- I am accountable for talent acquisition, succession/workforce planning, performance management and development for property employees.
- I am responsible for coaching/developing others to help influence and execute business objectives in the most efficient manner.
- I work independently, developing processes to accomplish objectives in alignment with broader business objectives.
- I develop and utilize my Human Resource Business Plan aligned with property and brand strategies to deliver HR services that enable business success.
Complex Director of Human Resources
Marriott International
11.2017 - 11.2023
- Oversee all functions with Human Resources and be a Business Partner for both Gold Coast properties.
- I was the lead HR resource for the both Hotel General Manager and Area Director of Human Resources.
- I was a guide and mentor to other Directors at both business locations.
- I mentored both hotels Human Resources Managers / Human Resources Officers / Coordinators and was a mentor to other property Human Resources Managers who were new to Marriott International.
- I was responsible for developing and implementing goals and strategies that serve to attract, develop and retain diverse premier talent which enables the successful implementation of hotel strategies for my cluster of hotels.
- I was to focus on supporting the brand service strategy and implementing brand initiatives for both properties.
- I would develop and utilizes a Human Resources Business Plan aligned with both hotels, brand and Regional HR strategies to deliver HR services that enable business success.
- As a member of the Executive Committee, develops and implements hotel-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and property associates.
- Provide a return on investment to the owner and Marriott International.
- Partnered with hotel General Managers to align HR strategies with business goals, enhancing operational efficiency.
Director of Human Resources
Starwood Pacific Hotels
02.2011 - 11.2017
- Participate in the preparation of the Strategic Business & Operation Plans; Develop and implement detailed Human Resources plans to support business objectives
- Continually review & align Human Resources strategy to match the ever changing business needs; understand short-term and long-term impact of business decisions; demonstrate knowledge of and educate others about how one's work aligns with the overall business/brand strategy, and ultimately shareholder value
- Provide a professional, advisory and executive support service to the General Manager and Executive Committee to assist in meeting strategic goals of the establishment
- Be pro-active in highlighting potential opportunities & threats and liaise with team to drive cultural changes
- Liaise with and advise Executive Committee, General Manager and Department Heads on all facets of the Human Resources discipline including Associate and Industrial Relations matters
- Be responsible for the development, maintenance & co-ordination of the Hotel training and development activities including but not limited to; Training Budget, Hotel Training Needs Analysis, Training programs and evaluations
- Provide Management with Training and Development programs to address both, identified needs and comply with Corporate Policy
- Oversee the implementation of training systems and programs that ensure all Associates have the necessary framework and skills to perform their job efficiently and effectively
- Develop Department Heads so that they may improve their own Human Resource Management practices within their area
- Oversee all Associate relations and labor-related matters as they relate to federal, state and local employment and civil rights laws
- Be familiar with all applicable collective bargaining agreements and relevant local labor union(s)
Special Projects Manager
InterContinental Hotels Group
01.2009 - 10.2010
- Manage all components of the in-sourcing of the Housekeeping Department from Australian Housekeeping Services (AHS) to Crowne Plaza Terrigal (CPT)
- Conduct Recruitment for all Management and Supervisory positions in the Housekeeping Department in addition to creating recruitment strategy for the future needs of this department
- Write policies for Housekeeping Department that are aligned to hotel goals
- Provide timeline reports to General Manager and regional team highlighting every planned step in the in-sourcing project.
- Assess and report on potential liabilities for the Crowne Plaza Terrigal when in-sourcing the Housekeeping Department ie: workers compensation, annual leave, long service leave
- Create compensation and benefits package for Housekeeping Department
- Create departmental budget for the Housekeeping Department
- Investigate, evaluate, develop and implement an organizational chart for the Housekeeping Department
- Purchase all Housekeeping equipment and provide cost comparisons on suppliers
- Manage the transfer of staff in addition to staff benefits from AHS to CPT
- Create standard operating procedures for the Housekeeping Department
- Performance Management of existing non performer’s
- Led strategic initiatives to foster an inclusive culture and drive business outcomes.
Regional Human Resources Manager
InterContinental Hotels Group
04.2007 - 01.2009
- Overseeing the job function of each hotel's Human Resources team
- Deliver all Leadership and Development Training programs as required by each hotel
- Manage and develop the skill set for all hotel Executives and hotel Department Heads
- Adapt training programs to meet the future needs of each hotel and follow direction as identified by the regional team
- Analyze InterContinental Hotels Group (IHG) metrics and apply process improvement initiatives to address shortcomings
- Drive Performance Management culture by coaching the senior management population in the employee’s performance
- Facilitate and assess senior leadership programs for IHG
- Provide legal advice to General Managers and Department Heads on contracts, disciplinary, awards etc
- Assist General Managers with disciplinary for Department Head population
- Prepare all corporate reports and assist with statutory reports
- Assist Human Resources Coordinators with EOWA reporting
- Assist Human Resource Coordinators with the implementation of AS 4801 (Australian OH&S standard)
Human Resources Manager
InterContinental Hotels Group
04.2005 - 04.2007
- Create and submit corporate reports to hotel owners and IHG management in addition to statutory reports
- Communicate new legislation to hotel employees and provide insight into awards
- Strategically plan for the future needs of business by identifying specific training programs to support employee growth
- Recruit for all leadership positions within hotel and facilitate psychometric testing for senior roles
- Prepare manpower planning guide for hotel
- Assess annual training & development activities
- Write hotel policies that are aligned to business goals
- Provide legal advice to General Manager and Department Heads on employment contracts, termination, disciplinary matters etc
- Manage the Employee Satisfaction Pulse Survey (ESPS) and continually drive improvement in this area
- Contribute towards Talent Management and Development regional activities as directed by Area Director of Human Resources and General Manager
- Execute training in line with the Australia New Zealand and the South Pacific (ANZSP) ‘people strategy’
- Drive agenda items on the Occupational Health & Safety Committee and manage employees back into the workplace after an injury
- Liaise with the hotels insurance company, workcover and rehabilitation manager on workplace injuries
- Liaise with local universities on opportunities for graduating students
- Analysis market trends with regards to compensation and benefits
- Align management salaries to market
Manager Talent Development/Human Resources Manager
InterContinental Hotels Group
07.2002 - 04.2005
- Create reports for hotel owners, IHG management and statutory reports
- Compile reports from other QLD properties and submit to the Area Director of Human Resources
- Ensure Department Heads abide by federal and state awards
- Assist Department Heads with recruitment and selection
- Facilitate psychometric testing as directed by Area Director of Human Resources
- Write hotel policies aligned to business needs
- Manage all workcover claims
- Assist with employee rehabilitation
- Create and supervise hotels compensation and benefits matrix
- Drive Talent Management through the “New Way of Working”
- Manage Employee Satisfaction Pulse Survey (ESPS)
- Execute a annual training plan for both Crowne Plaza Surfers Paradise and Holiday Inn Brisbane
- Build management and organizational capability in both hotels
- Coordinate the QLD / NT / PNG Area Succession Plan
- Coordinate the QLD / PNG Area Turnover
- Manage projects as directed by the Area Director of Human Resources
- Coach other Human Resource Managers in the QLD, NT and NG region
Training Coordinator/Human Resources Coordinator
Intercontinental Hotels Group
02.2002 - 07.2002
- Manage hotel employee files
- Manage monthly reporting for all QLD, NT and PNG hotels
- Assist Area Director of Human Resources on special projects
- Implement and execute training and development activities in hotel
- Supporting Department Heads with training needs analysis
- Responsible for the recruitment and selection of hotel employees
- Driving Performance Management throughout the hotel
- Managing Occupational Health and Safety in hotel
- Run agenda on OH&S committee
- Create employee employment contracts for hotel employees
- Run all hotel training as required by the business
- Manage WorkCover claims
- Write hotel policies
Education
Bachelor of Business - Human Resources
Griffith University
Gold Coast02.2009
Advanced Diploma of Business and Accounting - Business
Gold Coast Institute of TAFE
Gold Coast, QLD12.1999
No Degree - Traineeship
Gold Coast Business Academy
Gold Coast12.1991
Year 12 Graduate -
St Michael's College
12.1989
Skills
- Benefits administration
- Compliance management
- Employee relations
- HR analytics
- Performance evaluation
- Human resources administration
- Records maintenance
- Retention strategies
- Workforce planning
- Exit interviews
- Onboarding
- Training programs
- Performance management
- Compensation strategy
- Onboarding process
- Regulatory compliance
- Compensation structuring
- Succession planning
- Staff recruitment planning
- Employee engagement
- Workers' compensation oversight
- HR policy development
- Legal compliance
- Dispute mediation
Personal Information
Nationality: Australian
Timeline
Director of Human Resources
Marriott International
11.2023 - Current
Complex Director of Human Resources
Marriott International
11.2017 - 11.2023
Director of Human Resources
Starwood Pacific Hotels
02.2011 - 11.2017
Special Projects Manager
InterContinental Hotels Group
01.2009 - 10.2010
Regional Human Resources Manager
InterContinental Hotels Group
04.2007 - 01.2009
Human Resources Manager
InterContinental Hotels Group
04.2005 - 04.2007
Manager Talent Development/Human Resources Manager
InterContinental Hotels Group
07.2002 - 04.2005
Training Coordinator/Human Resources Coordinator
Intercontinental Hotels Group
02.2002 - 07.2002
Year 12 Graduate -
St Michael's College
Bachelor of Business - Human Resources
Griffith University
Advanced Diploma of Business and Accounting - Business
Gold Coast Institute of TAFE
No Degree - Traineeship
Gold Coast Business Academy
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