Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kylie Newman

Townsville,QLD

Summary

Organized and dedicated all rounder, with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Punctual and efficient, known for reliability, and excellent customer interactions. Motivated to provide prompt, friendly and professional service at all times.

Overview

18
18
years of professional experience

Work History

Retail Assistant

Boss Embossers
09.2023 - Current
  • Used POS system to process sales.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Stocked merchandise, clearly labelling items, and arranging according to size or colour.
  • Maintained tidy and organized store environment to comply with cleanliness standards.
  • Demonstrated flexibility by adapting to various roles within the retail environment as needed.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Supervised daily store operations, ensuring smooth workflow and timely completion of tasks.

Administrative Assistant

The Locksmith Man
07.2022 - Current
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Assisted development and implementation of new administrative procedures.
  • Completed payroll accurately and timely to meet employee expectations.
  • Create and send Invoices to customers.
  • Reconcile incoming payments and match with outstanding invoices.

Postal Transport Officer

Australia Post
06.2009 - 06.2022

Retail

  • Maintained tidy and organized store environment to comply with cleanliness standards.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Balanced and organized cash register by handling cash, counting change, and processing cheques.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Actively engaged customers to provide general assistance and information on store merchandise.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Processed Passport Applications
  • Monitored customers for signs of security concerns and escalated issues to management.

Administration

  • Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
  • Managed daily payment processing and drafted related financial documents.
  • Maintained personnel records and updated internal databases to support document management.
  • Coordinated with human resources department to handle payroll and personnel databases.

Transport Officer

  • Coordinated driver dispatch to accomplish daily delivery requirements.
  • Met safety and regulatory standards for full operational compliance.
  • Handled and delivered mail on daily basis following privacy policies.
  • Manual handling of bulk parcel pick ups.
  • Adjust daily route to facilitate staff shortages, to maintain delivery deadlines.

Retail Assistant

Spotlight Townsville
05.2007 - 02.2009
  • Maintained tidy and organized store environment to comply with cleanliness standards.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.

Education

High School Diploma -

William Ross State High School
11.2008

Mundingburra State School
11.2003

Skills

  • Customer Service
  • Complex Problem-Solving
  • Sorting and Labelling
  • Prioritization
  • Quick Learner
  • Shipment Procedures
  • Postal Regulations
  • Maintaining Clean Work Areas
  • Strong Organization Skills
  • Pallet Jacks
  • Mail Delivery
  • Route Management
  • Time management capabilities

Timeline

Retail Assistant

Boss Embossers
09.2023 - Current

Administrative Assistant

The Locksmith Man
07.2022 - Current

Postal Transport Officer

Australia Post
06.2009 - 06.2022

Retail Assistant

Spotlight Townsville
05.2007 - 02.2009

Mundingburra State School

High School Diploma -

William Ross State High School
Kylie Newman