Summary
Overview
Work History
Education
Skills
Languages
Certification
Reference
Timeline
Generic

Kylie Nguyen

Perth,WA

Summary

Highly motivated and adaptable individual with a strong background in customer service and a commitment to excellence. Proven ability to multitask, solve problems efficiently, and collaborate effectively in fast-paced environments. Exceptional interpersonal and organizational skills with a demonstrated talent for clear communication and relationship management. Fluent in English and Vietnamese, with a consistent track record of delivering outstanding customer experiences. Eager to leverage these strengths to contribute meaningfully to a dynamic team’s success.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Customer Service Operator

Menzies Aviation Skystar Airport Services
Perth Airport , WA
10.2023 - Current
  • Specialised in Batik Air operations with hands-on experience as both a check-in and service desk agent, including crew handling, payment processing, and resolving ticketing issues. Mainly a Service Desk Operator which includes preparing flight details for check-in agents, acting as the main communicator for the flight, overseeing closing operations after flights, and ensuring smooth, safe, and efficient passenger processing while working closely with Batik Air Representative
  • Supported the full end-to-end passenger journey from check-in to boarding, ensuring timely flight departures and high service standards.
  • Maintained up-to-date knowledge of global visa and travel restrictions, ensuring compliance with destination-specific entry requirements.
  • Delivered professional, empathetic, and efficient customer service, assisting passengers with travel concerns and resolving complaints promptly.
  • Liaised with airline representatives and internal airport teams to ensure smooth flight departures, using radio communications to relay real-time updates between check-in, baggage bay, and aircraft loading (LOCO).
  • Adhered to and actively promoted airport safety protocols, maintaining a secure environment for passengers, crew, and staff.
  • Completed daily banking procedures, processed flight payments, and maintained accurate records including briefing sheets for briefing the team before and after check in
  • Worked under strict safety and operational guidelines, maintaining accuracy and efficiency in a time-sensitive, high-pressure environment.
  • Utilised the Sabre system to efficiently check in passengers, manage bookings, issue boarding passes, and handle seat assignments.

Customer Service Cashier

Tarocash
DFO , WA
02.2022 - 10.2023
  • Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
  • Balanced cash drawers at the end of each shift.
  • Received payment by cash, check, credit cards, vouchers or automatic debits.
  • Answered incoming phone calls from customers regarding product availability or store locations.
  • Processed credit card transactions accurately and efficiently.
  • Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
  • Operated cash registers to process payments for goods and services.
  • Resolved customer complaints in a professional manner.
  • Informed customers about product pricing and answered questions regarding products and services available in the store.
  • Provided excellent customer service by helping customers locate items they were looking for.
  • Provided information on company policies, warranties, guarantees, financing options and other related matters.
  • Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.

Café Assistant / Barista

Gem Dessert Bar
Morley , WA
12.2021 - 09.2023
  • Operated the cash register (EFTPOS) to accurately process customer transactions and manage daily sales.
  • Delivered friendly and efficient customer service, ensuring a positive in-store experience.
  • Prepared a variety of beverages and desserts, including barista-made coffee and specialty Korean shaved ice (bingsu).
  • Maintained cleanliness and hygiene standards by cleaning and closing the store at the end of each shift.
  • Worked collaboratively with team members in a fast-paced, customer-focused environment.

Customer Service

Lovisa Pty Ltd
Ellenbrook, WA
06.2020 - 11.2022
  • Operated the cash register (EFTPOS) to process sales transactions accurately and efficiently.
  • Sold products by actively engaging with customers, identifying their needs, and recommending suitable solutions.
  • Submitted and processed customer orders, ensuring accuracy and timely fulfillment.
  • Worked toward and consistently met Key Performance Indicators (KPIs) and sales targets.
  • Delivered high-quality customer service, building rapport and ensuring customer satisfaction throughout the purchasing process.

Nail Technician

Nails Idol
Westfield Whitfords , WA
11.2019 - 11.2020
  • Operated the cash register (EFTPOS) to process client payments accurately and efficiently.
  • Provided high-quality manicure and pedicure services, ensuring client satisfaction and attention to detail.
  • Refilled nail products and liquid equipment regularly to maintain smooth salon operations.
  • Maintained a clean and hygienic salon environment at all times, adhering to health and safety standards.
  • Delivered friendly, professional customer service, contributing to a positive client experience.

Education

High School Diploma -

Mercy College
Perth, WA
12-2019

Bachelor of Commerce - Human Resources Management

Curtin University
Perth, WA

Skills

  • Sabre system
  • Customer service
  • Team collaboration
  • EFTPOS operation
  • Product knowledge
  • Communication skills
  • Safety compliance
  • Positive and professional
  • Patience and composure
  • Sales transactions
  • Effective communication
  • Problem solving

Languages

English
Full Professional
Vietnamese
Full Professional

Certification

· Certificate II in Business (BSB20115) – 2018

· Certificate II in Applied Fashion Design and Tech – 2019

· Certificate III in Business Administration (Legal) (BSB31015) – 2019

· Certificate of Graduation (High School)

· C – A Class Driver’s License (Provisional Licence)

Reference

Rigsel Yangtsho

Batik Malaysia Representative 

0414270209

Rigsel.yangtsho@batikair.com.my

Megan Viputkrut

Batik Air-Duty Manager

0414487708 

Megan_arms@hotmail.com

Timeline

Customer Service Operator

Menzies Aviation Skystar Airport Services
10.2023 - Current

Customer Service Cashier

Tarocash
02.2022 - 10.2023

Café Assistant / Barista

Gem Dessert Bar
12.2021 - 09.2023

Customer Service

Lovisa Pty Ltd
06.2020 - 11.2022

Nail Technician

Nails Idol
11.2019 - 11.2020

High School Diploma -

Mercy College

Bachelor of Commerce - Human Resources Management

Curtin University

Similar Profiles

  • Asabi Solomon

    Asabi SolomonAsabi Solomon

    Baggage Handler at Toronto Pearson Airport; Menzies AviationBaggage Handler at Toronto Pearson Airport; Menzies Aviation

  • Ugyen Phuntsho

    Ugyen PhuntshoUgyen Phuntsho

    Customer Service Agent/Officer at Menzies Aviation-Perth Airport (Terminal 1)Customer Service Agent/Officer at Menzies Aviation-Perth Airport (Terminal 1)

  • Ty Gusmao

    Ty GusmaoTy Gusmao

    Customer Service Supervisor at Menzies Aviation – Darwin International AirportCustomer Service Supervisor at Menzies Aviation – Darwin International Airport

  • Passang Dorji

    Passang DorjiPassang Dorji

    Accountant at Jabab Construction Pty LtdAccountant at Jabab Construction Pty Ltd

  • Vaughan Fulmer

    Vaughan FulmerVaughan Fulmer

    Senior Legal Counsel – Perth at Fortescue LtdSenior Legal Counsel – Perth at Fortescue Ltd

CREATE PROFILE
Kylie Nguyen