Kylie Olsen
Altona North,Victoria
Summary
As a results-oriented professional with a proven track record in project management and client relations, I am currently seeking a full-time position where I can apply my expertise in strategic planning and further develop my skills gained from successfully leading cross-functional teams in previous roles. I am deeply committed to collaborating with colleagues to drive innovation and deliver exceptional results in a dynamic, team-oriented business setting.
Overview
16
16
years of professional experience
Work History
Support Officer - Local Jobs Program
Department of Employment and Workplace Relations
Western Melbourne Employment Region , Victoria
08.2022 - Current
- In my role, I have proactively cultivated and nurtured solid, strategic relationships with a network of over 300 local stakeholders. These include employers from various industries, service providers, local councils, schools, community groups, and training organisations. These relationships have been instrumental in fostering collaborations and partnerships that have contributed to the success of various initiatives and programs.
- I am dedicated to facilitating job placement by leveraging my expertise to match candidates with suitable positions. Through strategic collaboration with state and federal government employment providers, I have successfully assisted 260 individuals in securing gainful employment opportunities. My personalised approach ensures employers are connected with the right stakeholders, ultimately contributing to long-term success.
- As the Local Jobs Support Officer, I manage and facilitate the Western Melbourne Local Jobs Trello Board, a vital platform for organising and promoting local employment opportunities. This includes coordinating and overseeing various events to foster the region's job growth and economic development. Additionally, I am responsible for curating and analysing region-specific data to ensure that the board remains a valuable resource for all steakholders. Furthermore, my duties extend to providing comprehensive support to users of the Trello board, offering guidance and assistance as needed.
- Reporting: One of my key responsibilities involves compiling detailed monthly reports that not only showcase the high level of engagement and activity within the region but also identify areas where additional support or resources may be required. These reports serve as a valuable tool for stakeholders, providing industry insights and highlighting specific service gaps that may need to be addressed. Additionally, I ensure that the reports contain up-to-date, relevant, actionable, granular data and intelligence.
- Collaborate with local organisations and stakeholders to address workforce challenges. Design and collaborate on events, workshops, and programs to support the industry, individuals, and the community in gaining or building skills to meet their employment goals. This includes regularly reviewing and aligning the Western Melbourne Local Job Plan. With the insights gained from stakeholders, I have been able to design and run a Women's Networking program, community interview skills, and confidence sessions with two major shopping centres in the region. These sessions included one-on-one sessions on using LinkedIn, LinkedIn photo shoot sessions, and free one-hour individual sessions with a stylist to discuss interview clothing and confidence building. I have supported many activations like these, including employer- and provider-focused events.
- In my capacity, I serve as the coordinator for the Western Melbourne Sub-Committee, which comprises 13 dedicated employment providers across the region. Our monthly meetings serve as a platform for collaboration and action aimed at enhancing the Western Melbourne area through valuable insights and impactful initiatives. With my guidance, the Sub-Committee has achieved remarkable milestones, such as successfully organising two job fairs, resulting in 100 individuals collectively securing employment opportunities. Additionally, we have orchestrated multiple clothing and toy drives to support local families in need. Presently, we are actively engaged in developing further activation projects to continue our positive impact on the community.
Employment Engagement Manager
AtWork Australia
01.2018 - Current
- Lead business development efforts - generated and qualified leads and recruitment presentations
- End to end recruitment
- Establish, manage, retain and grow a diverse set of accounts through highly pro-active engagement strategies
- Build and maintain strong working relationships with stakeholders including a range of community, medical and internal services, employer groups, and training providers
- Developed client attraction strategies across Vic/Tas
- Negotiate work experience, work trials and other employer incentives to maximise job opportunities
- Mentored and trained 6 Employment Engagement Consultants across Victoria and Tasmania
- Filled multiple roles using client engagement, and business strategy
- Managed Community and Diversity Relations efforts
- Built strong rapport with local government agencies across VIC/TAS to increase awareness of the benefits employing people with disabilities
- Worked closely with high schools, youth groups, indigenous supports, disability support groups and specialised community cohorts
- Built strong rapport/relationships with internal staff including State Managers, Regional Managers, Service Managers, Job Coaches and Administration Supports
- Developed and implemented Internal Opportunity Posting process, including overall communication plan
- Created individualised recruitment strategies for each major project’s employer
- Held team accountable and worked with them to meet individual goals.
Business Development Manager
CVGT DES – Calder Region
01.2017 - 01.2018
- Build and maintain strong working relationships with stakeholders including a range of community, medical and internal services, employer groups, and training providers
- Negotiate work experience, work trials and other employer incentives to maximise job opportunities
- Provide input into the Business Development Strategy
- Conduct pre screenings of all referred job seekers and assess their employability
- Performed continuous research and outreach to employers and community organisations to identify job opportunities for clients
- Ensure all administrative, IT, non-compliance, and compliance tasks in relation to vacancies, placements, traineeships and apprenticeships are entered accurately into third party software and Commonwealth/ State Government Departments’ software
- Understand and comply with organisational policies, procedures and relevant legislation
- Develop and maintain employer relationships and drive recruitment solutions to meet business needs
- Creating sustainable employment opportunities
- Utilising reverse marketing and community engagement
- Adhering to government guidelines and implementing into everyday work practices
- Demonstrated strong communication and interpersonal skills.
DES Employment Consultant
MatchWorks DES – Maroondah Region
01.2016 - 01.2017
- Managed job awareness programs for internal applicants
- Conducted New Employee Orientation training programs
- Responsible for assisting a caseload of job seekers with mental illnesses to gain employment skills through direct support in the Evidence Based Supported Employment Program
- Developed effective person catered treatment plans and attainable goals for consumers to be successful in their recovery and vocational pursuits
- Assisted job seekers in completing applications and creating resumes for potential employment, assisted job seekers by improving their soft skills and hard skills related to career planning
- Performed continuous research and outreach to employers and community organisations to identify job opportunities for clients
- Worked in a fast-paced environment, while continuing to meet deadlines
- KPI’s and objectives for partnering government agencies
- Duties included claim forms, wage subsidies, PPS and OGS
- Liaising with Government departments to completing required paperwork
- Created sustainable employment opportunities
- Utilising a client centred approach regarding reverse marketing and community engagement
- Adhering to government guidelines and implementing into everyday work practices.
DES Employment Consultant
APM Advance Personnel Management DES
01.2013 - 01.2016
- Managed job awareness programs for internal applicants
- Conducted New Employee Orientation training programs
- Responsible for assisting a caseload of job seekers with mental illnesses to gain employment skills through direct support in the Evidence Based Supported Employment Program
- Developed effective person catered treatment plans and attainable goals for consumers to be successful in their recovery and vocational pursuits
- Assisted job seekers in completing applications and creating resumes for potential employment, assisted job seekers by improving their soft skills and hard skills related to career planning
- Performed continuous research and outreach to employers and community organisations to identify job opportunities for clients
- Worked in a fast-paced environment, while continuing to meet deadlines
- KPI’s and objectives for partnering government agencies
- Duties included claim forms, wage subsidies, PPS and OGS
- Liaising with Government departments to completing required paperwork
- Adhering to government guidelines and implementing into everyday work practices.
National Customer Service/Administration
MEGT Apprenticeship Centre
01.2009 - 01.2013
- Registering employers and apprentices with the Government
- Assist with Government claim forms
- Work with Registered Training Organisation
- Helping other teams with daily tasks
- Lodging Training Contracts
- Paying Claims
- Government Admin Form State / Federal
- Marketing and promoting MEGT as a brand.
Skills
- Effective Troubleshooting
- Client Relationship Management
- Performance Assessment
- Work Planning and Prioritisation
- Data Preservation
- Process Optimisation
- Collaborative Team Engagement
- Decisive Decision-Making
- Strategic Relationship Building
- Stakeholder Relations
- Strategic Business Planning
Telephone
0491 467 925
References
Available upon request
Timeline
Support Officer - Local Jobs Program
Department of Employment and Workplace Relations
08.2022 - Current
Employment Engagement Manager
AtWork Australia
01.2018 - Current
Business Development Manager
CVGT DES – Calder Region
01.2017 - 01.2018
DES Employment Consultant
MatchWorks DES – Maroondah Region
01.2016 - 01.2017
DES Employment Consultant
APM Advance Personnel Management DES
01.2013 - 01.2016
National Customer Service/Administration
MEGT Apprenticeship Centre
01.2009 - 01.2013
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