Kylie Parkinson

• Maintain respectful and neutral interactions with clients and staff, ensuring confidentiality and professional boundaries.
• Prioritize the best interests of children during contact services, ensuring safety, well-being, and positive outcomes at all times.
• Collaborate effectively within a team environment to ensure the smooth operation of the service and the achievement of organizational goals.
• Engage in professional development and training relevant to the role and the ongoing needs of the service.
• Supervise contact visits and changeovers between children and family members, adhering to established arrangements and protocols.
• Maintain and manage confidential client records and service details in compliance with legal and organizational requirements.
• Effectively manage potentially difficult situations, ensuring a calm, professional, and solution-focused approach.
• Adhere to all organizational policies, procedures, and legal requirements in daily operations.
• Exhibit strong interpersonal skills, fostering relationships with children and adults with warmth, respect, sensitivity, and professionalism.
• Demonstrate the ability to develop and implement effective intervention strategies for families, addressing their unique needs.
• Apply excellent communication skills, both written and verbal, to ensure clear and neutral documentation and reporting.

10/2020 to 02/2022

Disability Support Coordinator

Life Without Barriers – Mackay , QLD Supported and Independent Living) Mackay, Townsville and Rockhampton

• Assess referrals and coordinate the analysis of support needs, program development, and planning for service users.
• Oversee rostering to align with individual support needs and service funding agreements.
• Ensure effective communication with families and key stakeholders, including government agencies.
• Report to line management on program and staffing requirements, providing regular updates.
• Provide after-hours on-call support to teams as needed.
• Complete assessment, review documentation, and reporting requirements to a high standard.
• Ensure accurate and timely record-keeping, ensuring all records are up-to-date and properly maintained.
• Monitor and support Disability Support Worker documentation, ensuring quality and compliance.
• Provide leadership, guidance, and mentorship to staff members.
• Model conflict resolution, communication strategies, and positive behavior management techniques.
• Plan and facilitate regular team meetings and professional development opportunities.
• Ensure team compliance with Disability Services Act Standards, relevant legislation, and Life Without Barriers policies.
• Lead recruitment, induction, and orientation processes for new staff members.
• Develop and maintain strong relationships with a broad range of internal and external stakeholders.
• Uphold confidentiality in all interactions with service users and staff members.
• Apply problem-solving and conflict management skills to resolve issues efficiently.
• Create and implement risk management plans in accordance with Health, Safety, and Environment (HSE) policies and procedures.
• Ensure timely management of incident reports and conduct staff performance management, including confidential internal investigations and adherence to HR policies during staff terminations.
• Facilitate and conduct Management of Aggressive and Potentially Aggressive Behavior (MAPA) training for staff across the Rockhampton, Mackay, and Townsville regions.
• Participate in monthly clinical meetings to address client care needs, ensuring medical information is accurately reported and distributed to relevant parties.

• Advocate for and promote the individual needs, skills, abilities, and personal goals of service users, ensuring person-centered care.
• Provide domestic assistance, supporting clients with daily household tasks to enhance their independence.
• Undertake personal care tasks, ensuring dignity, respect, and the highest standards of care.
• Complete all required documentation accurately and promptly before and after each shift.
• Assist with transportation and accompany clients to appointments, out-of-home activities, and shopping, ensuring their needs are met.
• Facilitate opportunities for clients to learn new skills and achieve personal goals in alignment with their client-centered plan.
• Ensure a thorough and factual handover process before and after every shift to ensure continuity of care.
• Administer medications in compliance with prescribed schedules, ensuring accuracy in dosage and timing.
• Adhere strictly to all organizational policies and procedures in daily operations.
• Perform disability-related administrative duties, including filing, scanning, and updating documents in the relevant systems (e.g., Crits).