Kylie Parsey
Narellan,NSW
Summary
Polished Guest Services Coordinator with successful record of meeting all guest needs. Discrete and knowledgeable with adaptable approach to handling unique requests.
Overview
23
23
years of professional experience
Work History
Guest Services Coordinator
Virgin Australia Airlines
01.2007 - Current
- Enhanced guest satisfaction by efficiently addressing and resolving concerns in a timely manner.
- Streamlined check-in and boarding experience.
- Coordinated with teammates running of check in hall opening and closing.
- Assisted guests with special requests, ensuring personalized service and memorable experience.
- Assist guests to use self service machines.
- Troubleshooting etickets with online systems.
- Maintaining and building on professional relationships with internal and external stakeholders.
- Daily reporting and tracking for auditing and training.
- Training new team members.
- Selling new tickets either via phone or email.
Bar and Gaming Team Leader
Bankstown District Sports Club
11.2000 - 01.2007
- Overlooking of aesthetics of gaming floor and lounges
- Assisting customers with memberships and general enquiries answering phone calls and transferring to appropriate area.
- Delegation of money from safe to cashier staff
Education
Elizabeth Macarthur High School
Narellan, NSW2000
Skills
- Customer Service Standards
- Processing Payments
- Check-In Procedures
- Outstanding time management and organisational skills
- Interpersonal and communication skills
- Analytical and problem solving skills
- Attention to detail
- Coaching and devolving staff
Timeline
Guest Services Coordinator
Virgin Australia Airlines
01.2007 - Current
Bar and Gaming Team Leader
Bankstown District Sports Club
11.2000 - 01.2007
Elizabeth Macarthur High School
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