Kylie Partington
Wattlegrove,WA
Summary
Dynamic and performance-driven business professional with high integrity, strong work ethic and great leadership skills. Meticulous and resourceful Business Manager with proven success leading productive teams, controlling budgets, networking to drive growth initiatives and marketing to maximize brand outreach. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Sales and Service Manager
Mogas Australia
Canningvale, WA
09.2023 - Current
- Developed and implemented strategies for increasing customer satisfaction.
- Monitored daily sales performance and adjusted staff schedules accordingly.
- Analyzed customer feedback to identify areas of improvement in services and products.
- Conducted regular meetings with the sales team to review goals and objectives.
- Resolved escalated customer complaints in a timely manner.
- Maintained accurate records of customer interactions, transactions, account information.
- Ensured compliance with company policies and procedures related to sales operations.
- Collaborated with marketing team to develop promotional materials that drive sales growth.
- Organized events such as trade shows to promote products and services.
- Prepared weekly and monthly reports on sales progress against targets.
- Provided technical support to customers via phone, email and online chat.
- Tested and evaluated new technology for potential use in the business.
- Developed and maintained customer relationships through effective communication and problem solving skills.
- Created detailed documentation of technical problems encountered by customers and solutions provided.
- Monitored service performance metrics to identify areas of improvement.
- Created detailed reports on service activities for senior management review.
- Implemented quality assurance protocols to ensure timely completion of projects according to customer specifications.
- Coordinated with other departments within the organization to ensure seamless delivery of services.
- Performed root cause analysis on recurring problems encountered by customers.
Director of Operations
Caldera Asia Pacific
WANGARA, WA
09.2021 - Current
- Collaborated with cross-functional team members to build and execute development plans.
- Supported objectives, checkpoints and timelines, managing team members to meet project tasks and expectations.
- Developed and led process improvements to optimize operations and reduce costs.
- Maintained adequate staffing to meet objectives within budget.
- Oversaw vendor relationships to foster performance monitoring, issue resolution and statement of work reviews.
- Led or supported troubleshooting of operational issues to reduce project bottlenecks or delays.
- Provided operational updates to executive team to mitigate areas of concern.
- Inspected completed work to drive quality, timeliness and company standards.
- Performed financial analysis to inform discussions with partners and make strategic decisions.
- Partnered with IT to design, develop and implement technology-based solutions.
- Selected, developed and evaluated personnel to achieve business objectives.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Delegated work to staff, setting priorities and goals.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Produced thorough, accurate and timely reports of project activities.
- Recruited and trained new employees to meet job requirements.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Reviewed completed work to verify consistency, quality and conformance.
- Analyzed financial data to determine efficient use of resources.
- Managed financial transactions involving general funds and contracts to reduce cashflow challenges.
- Made estimates of funds required for short and long-term financial objectives of organization.
- Researched and recommended new accounting software package to replace various non-integrated software packages.
- Checked payroll, vendor payments and other accounting disbursements for accuracy and compliance.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
- Created and updated financial reports on frequent basis to present information to leadership teams.
- Managed relationships with tax authorities, bankers and auditors.
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
- Created schedules and monitored payroll to remain within budget.
- Tracked monthly sales to generate reports for business development planning.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Monitored progress by establishing plans, budgets and measuring results.
- Formed and sustained strategic relationships with clients.
- Collaborated with external partners to complete audits.
- Kept records of quality reports and statistical reviews.
- Supervised and guided inspectors, technicians and other staff.
Education
High School Diploma -
Como Secondary College
Como, WASkills
- Strategic Planning and Execution
- Risk Mitigation
- Process Improvement
- Quality Assurance
- Business Management
- Financial Controls Implementation
- Cost Control
- Process Improvements
- Materials Planning and Logistics
- Systems Implementation
- Revenue Generation
- Team Building and Leadership
- Supervision and Training
- Business Development
- Operations Management
- Product Development
- Customer Retention
- Teamwork and Collaboration
- Inventory Management
- Management Team Building
- Policy/Program Development
- Budgeting and Cost Control
- Human Resources
- Training and Development
- Data Management
- Customer Service Management
- Performance Evaluation and Monitoring
Timeline
Sales and Service Manager
Mogas Australia
09.2023 - Current
Director of Operations
Caldera Asia Pacific
09.2021 - Current
High School Diploma -
Como Secondary College
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