Kylie Pilcher
Yeppoon,QLD
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Responsible retail professional with excellent sales, service and interpersonal skills. Committed to making every customer feel welcome and assisting with any need. Advanced knowledge of fashion trends and popular looks.
Overview
35
35
years of professional experience
Work History
Retail Sales Consultant
Driftwood Boutique + Decor
Yeppoon, QLD
08.2019 - 05.2023
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Promoted memorable shopping experiences resulting in increased customer retention and loyalty.
- Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Cross-sold products to boost overall sales purchases.
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
Corporate Flight Attendant
Alliance Airlines
Brisbane, QLD
06.1991 - 08.2014
- Provided information, guidance and assistance for safety and comfort to all passengers on board aircraft.
- Conducted safety checks
- Instructed passengers on safety and emergency procedures and answered questions related to flight.
- Offered help to passengers with special needs i.e unaccompanied minors, disabled persons, elderly.
- Directed junior team members in proper duties and company regulations.
- Administered and coordinated emergency procedures or care, enhancing onboard safety.
- Took measures during unusual conditions to maximize safety of customers and crew.
- Provided constructive feedback and one-on-one coaching to employees.
- Stayed up to date on requirements of all team positions to optimize training.
- Provided written evaluations of employee performance to management.
- Instructed new team members on correct procedures for operations.
Beauty Consultant
Pay Less Pharmacy
Brisbane, QLD
11.1988 - 06.1991
- Suggested personalized skin care routines for clients, keeping skin type and skin conditions in mind.
- Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
- Displayed merchandise to present visually appealing arrangements that drive sales.
- Showed customers how to apply makeup and other products to achieve desired looks.
- Offered complementary makeup consultations to individuals to promote key product lines.
Education
High School Diploma -
MacGregor State High School
MacGregor, QLD11.1988
Skills
- Excellent communicator
- Strong customer service focus
- Friendly, helpful and confident and engaging personality
- Experience in visual merchandising
- Successful in retail
- Administration skills
Additional Information
- Current QLD drivers license
Timeline
Retail Sales Consultant
Driftwood Boutique + Decor
08.2019 - 05.2023
Corporate Flight Attendant
Alliance Airlines
06.1991 - 08.2014
Beauty Consultant
Pay Less Pharmacy
11.1988 - 06.1991
High School Diploma -
MacGregor State High School