Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Keyresponsibilitiesandskills
References
Leadership Experience
Timeline
Generic

Kylie Pratt

Denham Court,Australia

Summary

With extensive and varied leadership experience, I bring a diverse range of valuable leadership competencies to any organisation. These include a strong ability to coach and mentor team members, providing them with valuable feedback and support for their personal and professional growth. Additionally, I possess an innovative mindset that allows me to identify opportunities for improvement and encourage innovation among team members. My commitment to integrity is a key aspect of my leadership style, and I always strive to do what is right, even in difficult situations. Inclusion and diversity are important to me, and I make sure to embed a high standard of honesty and ethical behavior throughout my teams. Furthermore, I have strong communication skills, which enable me to clearly and effectively convey ideas, instructions, and expectations to team members, stakeholders, and vendors. As a strategic thinker, I can develop and execute plans that align with organizational goals and objectives, making me an asset to any team.

Overview

16
16
years of professional experience

Work History

Snr Customer Service & Logistics Manager

Pacific Fulfillment
08.2023 - Current
  • Led continuous improvement initiatives to enhance profitability, resulting in an expected USD $500K savings in 2024 supply chain spending.
  • Implemented a new B2B platform, reducing manual processes and increasing customer engagement.
  • Partnered on Pacific strategic warehouse realignment, resetting 3PL engagement models for optimal performance.
  • Developed a cost-to-serve model, integrating commercial and marketing strategies into long-term global supply chain plans.
  • Improved OTIF metrics through targeted operational strategies and enhanced fulfillment coordination.
  • Analyzed data trends to uncover cost-saving opportunities and drive process improvements.
  • Managed and mentored a team of logistics professionals, fostering personal and professional development.
  • Enhanced customer satisfaction by addressing order fulfillment issues and optimizing service quality.
  • Initiated change management strategies that effectively addressed employee concerns while driving forward organizational transformation efforts.
  • Managed budgets with accuracy, consistently staying within allocated funds without sacrificing operational goals or objectives.

Logistics Manager

Alcon Laboratories
04.2020 - 08.2023
  • Ensured regulatory compliance in all aspects of logistics operations, including transportation safety standards and customs requirements.
  • Improved on-time delivery rates by optimizing transportation routes and scheduling.
  • Monitored logistics performance and identified improvement opportunities.
  • Selected, trained and developed logistics personnel to achieve high-performing teams.
  • Developed strong relationships with vendors, leading to improved pricing and service levels.
  • Conducted regular analysis of logistics performance metrics, identifying areas for improvement and implementing corrective actions.
  • Spearheaded project to expand logistics network, enabling company to enter new markets and increase its customer base.
  • Negotiated favorable terms with carriers, resulting in significant cost savings for the organization without compromising service quality.

Logistics Supervisor

Becton Dickinson
04.2013 - 04.2020
  • Coordinated daily logistics activities for timely order fulfillment and customer satisfaction.
  • Optimized storage solutions within the warehouse to maximize space utilization while maintaining organization standards.
  • Directed team members during peak periods using effective communication strategies to ensure smooth operations under high pressure situations.
  • Resolved any issues arising from shipment discrepancies or damaged items promptly, minimizing impact on overall operations.
  • Increased productivity with effective staff scheduling and task delegation, ensuring optimal use of resources.
  • Developed strong relationships with key clients through frequent communication and exceptional service delivery.
  • Evaluated employee performance regularly against established benchmarks for growth opportunities and areas requiring improvement.
  • Assisted upper management in setting departmental goals aligned with company objectives while providing input based on real-world experiences.
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
  • Improved supply chain efficiency by implementing process improvements and optimizing warehouse operations.
  • Maintained compliance with industry regulations by staying informed on changes and updating company policies accordingly.

Senior Demand Planner

Carefusion
04.2011 - 04.2013
  • Developed robust demand planning processes to support business growth objectives.
  • Leveraged data-driven insights to inform decision-making at various levels of the organization effectively.
  • Improved customer service levels with timely and accurate demand forecasts.
  • Collaborated closely with sales and marketing teams to incorporate market insights into demand forecasts accurately.
  • Managed high-impact projects to improve overall supply chain effectiveness and responsiveness.
  • Aligned product launch strategies with broader organizational goals by incorporating forward-looking intelligence into long-range planning efforts.
  • Led continuous improvement initiatives for the demand planning function, driving performance improvements across the organization.
  • Established efficient communication channels between supply chain partners, enhancing transparency and collaboration throughout the network.
  • Streamlined the S&OP process, effectively aligning supply and demand plans.
  • Successfully navigated periods of rapid change by adapting planning strategies accordingly while maintaining operational stability.

Business Account Manager

APS Chemicals, A Division of Nuplex Resins
04.2009 - 04.2011
  • Managed a diverse portfolio of accounts, ensuring timely delivery of services and maintaining high levels of customer satisfaction.
  • Facilitated regular client meetings to review progress updates and address any concerns or inquiries proactively.
  • Developed new business strategies for revenue growth, leading to increased profits and market share.
  • Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
  • Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.

Education

Mastering the Art of Conversation -

Ving Giang
06.2024

Emotional Intelligence -

05.2024

Performance Management for People Leaders -

04.2024

Stage Academy -

Vinh Giang
03.2024

Green Belt Training -

Alcon
03.2023

Coaching and Developing Employees -

LinkedIn Learning
10.2022

Unconscious Bias -

LinkedIn Learning
11.2021

Leading at a distance -

LinkedIn Learning
05.2021

Basics of Supply Chain Management -

APICS
12.2011

Personal Development -

Ron Pollak Training
09.2009

Selling Foundations 1 -

Ron Pollak Training
08.2009

Skills

  • SAP
  • Advanced Microsoft Suite (Microsoft 360, SharePoint, Outlook, Excel, Word, PowerPoint, Visio, Access, Teams)
  • Tableau
  • Power Bi
  • Sap Analysis
  • Salesforce
  • Adobe Professional
  • P44
  • CTSI
  • Century
  • Gnosis

Accomplishments

  • Optimus Way - Supply Chain Strategic Activation, 08/01/23, Develop a best in class Supply Chain that delivers a Competitive Advantage.
  • Project Hunuku, 06/01/22, Supply Chain Simplification - Reposition Supply to NZ market from Australia during Covid Supply Chain Challenges.
  • Project Phoenix, 01/01/23, Warehouse RFP - Implementation of new 3PL provider in Australia driven by Cost, IT & Continuous Improvement Growth Strategy.

Keyresponsibilitiesandskills

  • Planning and overseeing the implementation of logistics projects, ensuring that timelines and budgets are met.
  • Collaborating with cross-functional teams to design and develop logistics solutions that meet requirements.
  • Developing and maintaining strong relationships with vendors and other stakeholders to ensure successful project outcomes and product efficient and cost-effective supply chain operations.
  • Ensuring compliance with all regulatory and safety requirements related to logistics operations.
  • Preparing and presenting regular reports on project performance, including financial performance, to senior management Globally and Key Local stakeholders.
  • Planning and coordinating transportation activities, including managing carriers and negotiating rates.
  • Overseeing the warehousing and inventory management process to ensure efficient use of space and accurate inventory levels.
  • Monitoring and optimising supply chain operations, including tracking key performance indicators (KPIs) and identifying areas for improvement.
  • Managing and developing a team of logistics professionals, providing coaching and support for personal and professional growth.
  • Collaborating with other departments, such as procurement, sales, and finance, to ensure alignment and optimisation of logistics operations.
  • Building and maintaining strong relationships with internal and External Vendors to drive sales growth and meet revenue targets.
  • Developing and executing sales strategies to achieve sales targets and expand the customer base.
  • Understanding and analysing market trends, competition, and customer needs to identify opportunities for growth.
  • Providing excellent customer service by responding to client inquiries and resolving issues in a timely manner.
  • Managing pipelines and forecasting revenue projections and both short- and long-term Budget planning.
  • Negotiating contracts and agreements to ensure mutually beneficial outcomes.

References

Available Upon Request

Leadership Experience

With extensive and varied leadership experience, I bring a diverse range of valuable leadership competencies to any organisation. These include a strong ability to coach and mentor team members, providing them with valuable feedback and support for their personal and professional growth. Additionally, I possess an innovative mindset that allows me to identify opportunities for improvement and encourage innovation among team members. My commitment to integrity is a key aspect of my leadership style, and I always strive to do what is right, even in difficult situations. Inclusion and diversity are important to me, and I make sure to embed a high standard of honesty and ethical behavior throughout my teams. Furthermore, I have strong communication skills, which enable me to clearly and effectively convey ideas, instructions, and expectations to team members, stakeholders, and vendors. As a strategic thinker, I can develop and execute plans that align with organizational goals and objectives, making me an asset to any team.

Timeline

Snr Customer Service & Logistics Manager

Pacific Fulfillment
08.2023 - Current

Logistics Manager

Alcon Laboratories
04.2020 - 08.2023

Logistics Supervisor

Becton Dickinson
04.2013 - 04.2020

Senior Demand Planner

Carefusion
04.2011 - 04.2013

Business Account Manager

APS Chemicals, A Division of Nuplex Resins
04.2009 - 04.2011

Emotional Intelligence -

Performance Management for People Leaders -

Stage Academy -

Vinh Giang

Green Belt Training -

Alcon

Coaching and Developing Employees -

LinkedIn Learning

Unconscious Bias -

LinkedIn Learning

Leading at a distance -

LinkedIn Learning

Basics of Supply Chain Management -

APICS

Personal Development -

Ron Pollak Training

Selling Foundations 1 -

Ron Pollak Training

Mastering the Art of Conversation -

Ving Giang
Kylie Pratt