Kylie Prosser

Coordinated daily operations within SIL accommodation.

Utilized proactive strategies to address challenges in SIL accommodation.

Exercised sound judgment in decision-making.

Ensured alignment of care with individual participant requirements.

Ensured effective implementation of activities and support plans to enhance participant independence.

Cultivated a positive and engaged team.

Liaised with key stakeholders including allied health and behavior support practitioners.

Executed supervisions and conducted appraisals.

Maintained accurate and timely data records.

Ensured adherence to NDIS guidelines while managing care plans.

Handled 24/7 on-call duties addressing rostering and PRN protocols.

• Assisted clients with activities of daily living such as eating, dressing, and grooming.
• Provided emotional support to individuals with physical or mental disabilities.
• Monitored client progress and reported any changes in behavior or health conditions to supervisor.
• Organized recreational and educational activities for clients according to individual needs.
• Transported clients to appointments, social events, and other activities as needed.
• Maintained records of services provided, client progress, and goals achieved.
• Provided assistance in the home environment including meal preparation and light housekeeping.
• Assisted in developing self-care skills such as personal hygiene practices.
• Managed challenging behaviors through positive reinforcement techniques.

Maintained high-quality service in all customer service.

Demonstrated outstanding administrative abilities.

Updated customer database with accurate contact information and notes on interactions with customers.

Scheduled appointments for clients using an online calendar system.

Experienced in maintaining financial records through efficient invoicing and banking processes.

Skilled in training new staff members.

Handled cash register operations proficiently.

Demonstrate exceptional telephone etiquette.

Showcased expertise in handling Word, Publisher, Outlook, and Excel effectively.

Maintained high-quality service in all customer service.

Demonstrated outstanding administrative abilities.

Updated customer database with accurate contact information and notes on interactions with customers.

Experienced in maintaining financial records through efficient invoicing and banking processes.

Skilled in training new staff members.

Handled cash register operations proficiently.

Demonstrate exceptional telephone etiquette.

Showcased expertise in handling Word, Publisher, Outlook, and Excel effectively.