KYLIE RIDGE
Melbourne,VIC
Summary
With a proven track record with management and disability Disability, I excel in delivering exceptional emotional support and daily living assistance, enhancing client wellness and independence.
My expertise in hairdressing and customer service, combined with strong communication and office management skills, drives positive outcomes and client satisfaction. I am committed to fostering community integration and personal growth, achieving a 95% client goal attainment rate.
Flexible hard worker ready to learn and contribute to team success. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Reliable support worker offering several-year background promoting client development in day program and group home settings. Skilled in facilitating physical and educational activities and monitoring client progress. Observant and patient team player with passion for helping others.
Overview
5
5
years of professional experience
Work History
Support Worker Cert 4 Mental Health
own buisness
Cranbourne, Victoria
10.2023 - Current
- Certificate I in IV
- Applied child development
- Understanding and guiding behaviour
- Play and development
- Nutrition and Food development
- Health practices for infant care
- Occupational Health and Safety
- First Aid.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression, and social skills.
- Transported clients to appointments, shopping venues, and entertainment events according to a determined schedule.
- Kept clients engaged in social networks and communities for personal health and growth.
- Promoted community integration by providing extensive physical, emotional, and social support.
- Accompanied clients to medical appointments and assisted them with their daily needs.
- Monitored client wellbeing and reported any changes or concerns to relevant staff members.
- Provided advocacy services for service users during meetings with external agencies or professionals.
- Managed challenging behaviour from clients in a calm manner by utilising de-escalation techniques.
- Conducted risk assessments on behalf of service users who were deemed at risk of harm or exploitation.
- Helped clients develop independent living skills, such as budgeting, cooking and cleaning.
Seasons Colours and Cuts
me
Moe, Victoria
08.2023 - Current
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Processed payments, entering sales in register for prompt customer service.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Macarthur /expect a Star Childcare Agencies
Diploma Trained
01.2021 - Current
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Supported student physical, mental, and social development using classroom games and activities.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
After School Care
macarthur
04.2023 - 09.2023
- It consisted of running all programs for the toddler room according to the E.Y.L.F programming style
- Observations
- Learning stories
- Attending to the needs and interests of the children in the room
- Working along other staff, parents, volunteers and students
- Keeping medications up to date
- Filing the children's work
- Group times Working rotating rosters 6.30 to 6.30.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Developed age-appropriate activities and crafts to engage children.
- Maintained effective schedule balance between rest periods, active play, and instruction.
- Provided emotional support and guidance to children during difficult times.
- Encouraged children to develop healthy social and emotional skills.
- Created lesson plans that were age-appropriate yet stimulating for the students' learning experience.
- Encouraged positive behavior through positive reinforcement techniques.
- Provided safe and nurturing environment for children of all ages.
Hairdresser
TLC Health Care
11.2019 - 03.2020
- Hairdresser for hallam seaford and noble park Job is very involved doing all hairdressing needs for disabled and aged care
- Including using a busy switchboard contacting patients bookings, staff, communication with doctors nursing staff
- Ordering stock opening and closing shop
- Emailing staff and dropping off day sheets
- Jolly jumbucks
- Macarthur childcare agency
- Floating around many centre's
- Room leader and qualified assisitant
- Nurturing children
- Maintain effective communication with parents
- Positive relationships with team members and children
- Maintain resources in the room
- Ensure health and safety are in place
- Complete accident and medication charts as required
- Fill in timesheets
- Planning ideas for the room
- Food for the
- Data entry
- Documentation
- Faxing
- Filing
- First Aid
- Invoicing
- Managing
- Mediation
- Money
- Microsoft Office
- Office
- Works
- Nursing
- Policies
- Problem solving
- Program planning
- Programming
- Reception
- Safety
- Scheduling
- Self motivated
- Stories
- Switchboard
- Telephone
- Strong leader
- Advanced communication skills
- Staff Management
- Scalp treatments
- Relationship building and management
- Early childhood development
- Activities planning
- Group leadership
- Emotional development
- Safety awareness
- Meal planning and preparation
- Dietary requirements
- Social and Academic
- Development children
- Smile frequently
- Observations
- Understanding of the Eylf and learning stories Room leader of the toddler room.
Education
High School Diploma -
Gen U
Mental Health Cer 402.2021
Cert 3 - Hairdressing
Buisness And Hairdressing
Marjorie Milner Ringwood02-2012
Skills
- Communications, Microsoft
- Office, Hairdressing
- Customer Service
- Switchboard
- Hairdresser
- Colorist
- Hairstylist
- ABC, Written
- Ambulance
- Approach
- Agency
- Banking
- Charts
- Closing
- Communication skills
- Clients
- Client
- Customer Service
- Daily Living Support
- Life Skills Development
- Emotional Support
- Documentation Abilities
- Billing
- Contract Administration
- Administrative Support
- Policy Development
- Office Management
- Presentation Design
- Daily Living Support
- Life Skills Development
- Emotional Support
- Documentation Abilities
- Billing
- Contract Administration
- Administrative Support
- Policy Development
- Office Management
- Daily Living Support
- Life Skills Development
- Emotional Support
- Documentation Abilities
- Billing
- Contract Administration
- Administrative Support
- Policy Development
- Office Management
- Daily living support
- Mental health assistance
- Disability care
- Transcription and dictation
- Housekeeping and laundry
Additional Information
- Willing to relocate: Anywhere, ADDITIONAL INFORMATION 0457185914
Timeline
Support Worker Cert 4 Mental Health
own buisness
10.2023 - Current
Seasons Colours and Cuts
me
08.2023 - Current
After School Care
macarthur
04.2023 - 09.2023
Macarthur /expect a Star Childcare Agencies
Diploma Trained
01.2021 - Current
Hairdresser
TLC Health Care
11.2019 - 03.2020
High School Diploma -
Gen U
Cert 3 - Hairdressing
Buisness And Hairdressing
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