KYLIE ROBERTS
24 Coolabah Street, Aberglasslyn
Summary
Disciplined individual skilled in collecting and verifying patient information and preparing and maintaining medical records. Proficient in using medical terminology and classifying diagnostic procedures, treatments and medications. Dedicated to providing highest quality care to patients.
Polished professional manages multiple tasks, utilizes digital medical record systems(CAP,IPM,DMR,Outlook) and provides excellent customer service to patients and staff. Adheres to medical records policies and procedures to comply with HIPAA regulations. Track record of effectively troubleshooting issues and maintaining patient confidentiality.
Overview
25
25
years of professional experience
Work History
Acting Medicolegal Officer - AO4
The Maitland Hospital
07.2025 - Current
- Developed and implemented updated policies and procedures for new staff, fostering a collaborative work environment.
- Analyzed performance metrics to identify areas for process improvement and cost reduction.
- Liaise with legal firms, insurance companies, complaint services, the Department of Communities and Justice, and members of the public.
- Process subpoenas, privacy requests, and other medico-legal enquiries accurately and efficiently.
- Prepare professional written responses and provide advice with a solutions-focused approach.
- Support Administration Officers handling basic release of information enquiries by acting as the “go-to” person for escalation and guidance.
- Manage competing priorities, set boundaries with deadlines, and handle sensitive conversations with professionalism and respect.
- Manage competing priorities, set boundaries with deadlines, and handle sensitive conversations with professionalism and respect.
Medical Records Clerk A02
Maitland Hospital
06.2022 - Current
- Maintained patient records in compliance with security regulations.
- Maintained patient confidence by keeping patient records information confidential.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Prepping of current and archived patient records. Scanned and uploaded medical records into a digital system using CAP,IPM, and DMR.
- Responded to patient inquiries to provide information and details of medical records.
- Assisted in training new staff on medical record processing and filing procedures.
- Researched and resolved medical record discrepancies.
Level 3 Medical Receptionist
IPN/Bay Medical Group
01.2012 - 06.2022
- I have 24 years administration experience which has allowed me to have a diverse skills base in the business administration field. I would add value to any team as I am person who can be relied upon to get the projects and tasks at hand done to a quality standard. I always take and follow direction given and apply a professional work ethic to all my roles and duties. I am a reliable and dedicated person who enjoys a challenge and meeting deadlines.
- Working within a team of 15 General Practitioners, 8 Registered Nurses and over 20 Reception staff over three GPA accredited practice locations and over 10,000 patients;
- High level integrity managing confidential client details and sensitive information;
- Trained and supervised new staff members at the forefront of the practice- with high client's volumes and multiple demands;
- Time management, ability to multi-task and priorities workload;
- Completed training in team building, management of difficult behaviours and a willing participant in multiple training opportunities;
- Well-developed ability to work within a multidisciplinary system;
- Handling client disputes;
- Booking appointments and managing multiple diaries;
- Triaging clients correctly at the first point of contact either over the phone or in person at reception;
- Answering incoming calls and emails in timely and professional manner;
- Meeting and greeting clients and maintaining a high standard of client care;
Senior School Assistant
NSW Department of Education
02.2001 - 10.2007
- Attended staff training sessions, meetings and programs sponsored by school and district.
- Monitored students on field trips, handling roll call, and group movement to keep youths safe in public settings.
- Assisted classroom teacher in supervising snack time and indoor and outdoor play.
- Supervised classroom during brief teacher absences.
Education
Certificate 1V -
Small Business Management
CPR Training - undefined
No Degree - Medical Terminolgy
Elementary Medical Terminology
02-2025
Senior First Aid/Police Check - Advanced CPR
St Johns Ambulance
02-2022
HSC - Higher School Certificate
Picton High School
11-1990
Skills
- Clear interpersonal communication
- Managing confidential information
- Collaborative team member
- Adaptable team collaborator
- Proficient in MS Office applications
- Commitment to professional standards, CAP,IPM,DMR and Outlook
- Office management skills
- Quick learner of new practices
- Proficient in maintaining performance under stress
- Skilled at prioritizing tasks simultaneously
- Effective conflict resolution
- Effective problem resolution
- Consistent delivery of quality service
- Ethical business practices
- Efficiently responding to multiple calls
Timeline
Acting Medicolegal Officer - AO4
The Maitland Hospital
07.2025 - Current
Medical Records Clerk A02
Maitland Hospital
06.2022 - Current
Level 3 Medical Receptionist
IPN/Bay Medical Group
01.2012 - 06.2022
Senior School Assistant
NSW Department of Education
02.2001 - 10.2007
CPR Training - undefined
No Degree - Medical Terminolgy
Elementary Medical Terminology
Senior First Aid/Police Check - Advanced CPR
St Johns Ambulance
HSC - Higher School Certificate
Picton High School
Certificate 1V -
Small Business Management
References
- Joshua Mendes, Former HIM, Maitland Hospital, 0401 818 574
Personal Information
Hobbies and Interests
- Yoga
- Tag and Release of fish species for The Department Of Primary Industries
- My Supportive Family
Education Qualifications
- HIMMA Approved Medical Terminolgy Diploma
- Certificate IV Small Business Management
- Senior First Aid/Police Check
- Advanced CPR Training
- Highly Experienced in Best Practice Software, MS Office Word/Excel
- Spreadsheets and the ability to adapt to new Software programs
- Experience and thorough understanding of Medicare, Private Insurance Billings/DVA billings and Workcover systems and processes
- Proficient in CAP, IPM, DMR and Outlook
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