Kylie Robinson

Provided outstanding administrative and technical assistance.

Provided support to business areas, ensuring compliance with control frameworks.

Formulated clear instructions to enhance efficiency in resource accessibility for service officers.

Ability to research, analyse and apply judgement of procedures, legislation, and delegations to assess risks and escalate more complex enquiries

• Reduced downtime by swiftly diagnosing and troubleshooting complex technical problems.
• Mentored junior team members, fostering professional growth and improving team dynamics.
• Served as a liaison between IT departments and end-users, translating complex technical concepts into easily understandable terms.
• Contributed to internal knowledge base articles that helped streamline troubleshooting procedures for common issues.
• Monitored system performance indicators to proactively identify potential issues before they escalated.
• Participated in IT projects supporting infrastructure improvements or new product launches.
• Researched and identified solutions to technical problems.

• Resolved customer complaints with effective solutions, maintaining positive store reputation.
• Resolved customer complaints with empathy and professionalism, restoring satisfaction.
• Resolved complex customer complaints, leading to significant reduction in negative feedback.
• Resolved customer complaints professionally, restoring guest confidence in the establishment''s services.

• Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
• Adhere to the APS Values and Code of Conduct, and the AEC Values and
• Commitments Help conduct Scrutinies and end of day tasks in a polling place as required Assist in preparation of materials for scrutinies At the direction of the Officer in charge, Sort and count ballot papers Assist with packing materials Dismantle voting screens Ensuring the security of all ballots and taking responsibility for the return of materials, ballots and other polling materials to the outpost centre

• Resolved customer inquiries and issues efficiently through active listening and problem-solving skills.
• Provided exceptional support by utilizing CRM software to track interactions and ensure follow-ups.
• Trained new team members on customer service protocols, enhancing overall team performance and efficiency.
• Developed process improvements that streamlined workflow, increasing response times for customer requests.

• Accurately entered historical data into museum database, ensuring integrity and accessibility of information.
• Assisted in cataloging artifacts, enhancing inventory management processes for improved retrieval.
• Maintained organized filing systems for archival materials, streamlining access to resources.
• Conducted regular data audits to identify discrepancies and improve overall accuracy of records.

• Collaborated with team members to execute daily operational tasks effectively.
• Conducted workshops to promote safety compliance.
• Trained new team members on proper installation techniques, leading to more efficient work processes and reduced errors.
• Acted as a liaison between the traffic control department and other agencies involved in road projects, facilitating clear communication and coordination of stakeholders
• Generated reports on collected traffic data, complete with charts and diagrams to illustrate data.