Kylie Schmidtke
South Brisbane
Summary
Proactive and goal-oriented professional with a strong focus on time management and problem-solving. Recognized for my ability to enhance stakeholder relationships, adapt to changing environments, and ensure quality assurance and compliance in all aspects of work. I am committed to leveraging these qualities to drive team success and contribute to the safety of national and international security measures.
Overview
14
14
years of professional experience
Work History
ADMINISTRATIVE SUPPORT OFFICER
Red Health Independent Medical Assessments
02.2024 - Current
- Enhanced office efficiency by streamlining administrative processes and strategically implementing automation to department databases.
- Managed files and records for all stakeholders and adhered to quality assurance procedures to prevent breaches and data misuse.
- Maintained up-to-date knowledge of company policies and industry regulations to ensure compliance across all administrative activities.
- Improved communication by fostering a collaborative work environment among all sites and other departments.
- Worked on behalf of senior leaders to complete project requirements according to schedules and within budgetary limitations.
- Cultivated strong professional relationships with external stakeholders such as clients, suppliers, partners, or regulatory bodies.
- Assisted in achieving company objectives through active participation in strategic planning sessions and goal setting initiatives.
Coaching U/17's Academy Girls
University of Queensland Junior Football Club
02.2024 - Current
ADMINISTRATIVE DATA OFFICER (TEMP)
Australian Rail and Track Corporation
08.2023 - 02.2024
- Safeguarded confidential information by maintaining organized filing systems for both physical and digital records, while upholding strict document management control for high level audit accuracy.
- Facilitated timely completion of projects through effective coordination of project resources and regular progress updates to stakeholders.
- Assisted in budget tracking and expense reporting, ensuring financial accuracy and adherence to company policies.
- Supported event planning efforts, coordinating logistics for meetings, conferences, and other corporate gatherings.
- Coordinated travel arrangements for executives, facilitating smooth business trips with minimal disruption to their schedules.
- Aided in a wide range of administrative tasks for an overall team of 38 employees.
ADMINISTRATION / SERVICE ASSISTANT
Tony White Group
08.2020 - 05.2023
- Maintained accurate database administration for multiple stakeholders.
- Provided inbound enquiry assistance efficiently within a KPI structure.
- Adhered to statutory guidelines and procedures of multiple stakeholders.
- Assisted customers with product selection, providing detailed information on features and benefits.
- Trained new employees on company procedures, products, and best practices in customer service.
- Reduced wait times by efficiently managing multiple tasks simultaneously without compromising quality of service.
CUSTOMER SERVICE REPRESENTATIVE
Commonwealth Bank of Australia
07.2019 - 08.2020
- Handled sensitive information correctly and followed compliance measures effectively.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Delivered prompt service to prioritize customer needs and increase customer satisfaction, while adhering to KPI's.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
VARIOUS HOSPITALITY MANAGEMENT / RETAIL SALES
Resturants, Retail and Bars
06.2011 - 06.2019
- Worked well in a team setting, providing support and guidance.
- Strengthened communication skills through regular interactions with others.
- Managed time efficiently in order to complete all tasks within deadlines.
Education
Bachelor of Criminal Justice - Government And Policy
Queensland University of Technology
Brisbane, QLD11-2025
BACHELOR OF CRIMINOLOGY - BACHELOR OF PSYCHOLOGICAL SCIENCE
University of Newcastle
01.2022
HIGH SCHOOL -
Jesmond
01.2012
Skills
- Research and analysis
- Meticulous eye for detail
- Documentation and control
- Training and coaching
Interests
Football, Rugby League, Gym, Gaming, Water Activities, Crime Podcasts
Timeline
ADMINISTRATIVE SUPPORT OFFICER
Red Health Independent Medical Assessments
02.2024 - Current
Coaching U/17's Academy Girls
University of Queensland Junior Football Club
02.2024 - Current
ADMINISTRATIVE DATA OFFICER (TEMP)
Australian Rail and Track Corporation
08.2023 - 02.2024
ADMINISTRATION / SERVICE ASSISTANT
Tony White Group
08.2020 - 05.2023
CUSTOMER SERVICE REPRESENTATIVE
Commonwealth Bank of Australia
07.2019 - 08.2020
VARIOUS HOSPITALITY MANAGEMENT / RETAIL SALES
Resturants, Retail and Bars
06.2011 - 06.2019
Bachelor of Criminal Justice - Government And Policy
Queensland University of Technology
BACHELOR OF CRIMINOLOGY - BACHELOR OF PSYCHOLOGICAL SCIENCE
University of Newcastle
HIGH SCHOOL -
Jesmond
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