Summary
Overview
Work History
Education
Skills
Timeline
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Kylie Shipard

Operations Manager / Pet Transport
Canningvale,WA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. I am professional, friendly and easy going. I am a motivated worker, able to learn quickly and implement new skills and techniques, and able to work autonomously with confidence and initiative.

Overview

8
8
years of professional experience

Work History

Operations Manager / Pet Travel

Petraveller
03.2022 - Current
  • Safely handle pets in accordance with company procedures
  • Collect pets from clients residences
  • Prepare all documentation needed for Vet / Government Vet (DAFF)
  • Complete veterinary consultations and government appointments
  • Check pets in and out of kennel facility
  • Prepare and lodge pets at airport for travel
  • Transport any off loaded pets into kennels or clients residence
  • Communicate with clients over the phone and face to face
  • Complete office based administration duties
  • Managed busy reception line, answering calls from clients/ vet clinics, preparing quotes and scheduling calls with appropriate staff members
  • Scheduling rosters for all national operations staff across Australia
  • Reconciling accounts
  • Maintained vehicle

Kennel Manager / Pet Travel Assistant

Sherae Petlink
03.2016 - 02.2022
  • Developed strong relationships with clients, resulting in increased customer satisfaction and repeat business.
  • Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
  • Contributed to budget planning, closely monitoring expenses to maintain financial stability within the organization.
  • Led team meetings to discuss updates, provide training, and address any concerns or issues within the facility.
  • Facilitated communication between clients and veterinary professionals regarding their pets'' health status or needs.
  • Managed inventory to ensure adequate supplies, effectively reducing costs and waste.
  • Oversaw hiring processes for new staff members, ensuring a well-equipped team that maintained high standards of care.
  • Streamlined record keeping for better tracking of daily activities and animal health data.
  • Oversaw care, grooming and medication of pets during temporary kennel stays.
  • Ensured cleanliness of facilities by establishing a rigorous cleaning schedule, improving overall hygiene levels.
  • Provided excellent customer service by addressing client inquiries promptly and professionally.
  • Established emergency protocols for handling unforeseen situations involving animals or staff members efficiently.
  • Implemented safety measures to minimize risks of accidents or injuries among staff members and animals.
  • Developed schedule for kennel assistants to balance walking, feeding and socializing needs of animals in care.
  • Enhanced animal care standards through regular monitoring and updating of health protocols.
  • Maintained strict adherence to licensing requirements, inspections, and other regulations relevant to the industry.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Domestic / International pet shipping

Education

No Degree -

Rockingham Senior High School
04.2001 -

Skills

  • Operations Management
  • Problem-Solving
  • Customer Service
  • Performance monitoring
  • MS Office
  • Team Leadership
  • Client Relationships

Timeline

Operations Manager / Pet Travel

Petraveller
03.2022 - Current

Kennel Manager / Pet Travel Assistant

Sherae Petlink
03.2016 - 02.2022

No Degree -

Rockingham Senior High School
04.2001 -

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Kylie ShipardOperations Manager / Pet Transport