Kylie Sinai
Summary
Client-oriented, self-motivated, and personable Practice Manager with over a decade of experience in customer support. Highly proficient in customer service and staff management. Professional, thorough, precise, and conscientious. Takes great personal pride in always achieving goals.
Overview
18
18
years of professional experience
Work History
Practice Manager - Medical Specialists
Doctors Rooms
2021.04 - Current
- Coordinate staff employment and rosters including annual leave cover, daily/monthly billing for all doctors, ensure office is opened and closed daily, manage daily staffing to ensure optimal operation of the practice, general duties including phones, emails, faxes, and scanning.
Corporate Travel Strategist
The Journeymasters
2010.11 - 2021.04
- Liaising with corporate clients to co-ordinate travel bookings
- Working with the National Rugby League and NSW Rugby League as well as all the individual clubs for all their travel needs
- Attending to ingoing and outgoing calls, faxes, and emails as well as meeting deadlines in a timely fashion.
Data Entry
Charleston's Fine Art Auction
2007.08 - 2018.04
- Ensuring accurate entry of buyer's data and buyer confidentiality Liaise with customers on a face-to-face basis
- Processing of large transactions.
Reservations Consultant
Club Med Australia
2009.02 - 2010.11
- Communicate with customers via the phone to co-ordinate travel bookings
- Liaising directly with airlines to obtain the best packages for customers
- Resolving customer conflict/complaints Office duties including general administration e.g
- Photocopying, faxing, filing
- Working as a part of a team
Travel.com.au
2006.01 - 2008.12
Education
Skills
- Exceptional Customer Service
- Administration Expert
- Communication Skills
- Embraces Teamwork
- Client Relationships
- Intricate Knowledge of Travel Industry Systems
- Staff Development
- New Hire Training
Personal Information
Nationality: Australian
Timeline
Practice Manager - Medical Specialists
Doctors Rooms
2021.04 - Current
Corporate Travel Strategist
The Journeymasters
2010.11 - 2021.04
Reservations Consultant
Club Med Australia
2009.02 - 2010.11
Data Entry
Charleston's Fine Art Auction
2007.08 - 2018.04
Travel.com.au
2006.01 - 2008.12