Kylie Smart
Warrnambool,Victoria
Summary
Highly motivated and compassionate professional with a passion for customer relations and a strong commitment to disability care. Known for combining a love for nature, adventure, and the outdoors with utmost care for individuals, placing people first in every interaction. With a relaxed and nurturing approach, I strive to create an inclusive and empowering environment that fosters personal growth.
Equipped with extensive experience in customer service, I excel at building genuine connections and fostering positive relationships. I believe in the power of empathy and active listening, allowing me to understand unique needs and provide tailored support to individuals with disabilities. By blending my customer relations skills with a deep understanding of disability care, I create an environment where everyone feels respected, valued, and included.
Passionate about the outdoors, I recognize the transformative power of nature and adventure. Whether it's organizing accessible outdoor excursions or creating inclusive recreational programs, I aim to empower individuals to explore their abilities and experience the joy of the great outdoors. By adapting activities to accommodate diverse needs, I create opportunities for personal growth, self-discovery, and increased confidence.
In addition to my expertise in customer relations and disability care, I offer life coaching to further support individuals in their personal and professional development. With a person-centered approach, I guide individuals in identifying their goals, overcoming challenges, and unlocking their full potential. By providing a nurturing and non-judgmental space, I empower individuals to embrace their strengths, develop resilience, and achieve their desired outcomes.
Combining my passion for customer relations, disability care, nature, adventure, and life coaching, I am dedicated to creating meaningful connections, fostering personal growth, and facilitating transformative experiences. I bring a warm and caring energy to every interaction, ensuring that individuals feel heard, supported, and empowered to live their best lives.
Overview
20
20
years of professional experience
Work History
Customer Relations Manager
Financial Planning
10.2007 - 10.2017
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Maintained client files, records of client interactions, client notes, and other information.
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Made customers aware of current and new investments.
- Produced quarterly review reports, follow-up, and implementation of recommendations.
Gaming Attendant
Warrnambool Bowls Club
03.2005 - 04.2007
- Welcomed and greeted customers, answered questions and provided excellent customer service to contribute to memory-making experience.
- Performed cash handling duties, provided change and balanced money at end of shift.
- Reported concerns, broken machines and out-of-order games to supervisor.
- Maintained clean and safe work environment and monitored immediate area and surroundings for trash and debris.
- Understood and demonstrated proper play of games to promote safety practices while opening, operating and closing venue.
- Prepared electronic gaming device's payoff requests and tax forms for jackpots in accordance with policies and regulations.
- Explained and demonstrated games and attractions to assist guests.
- Answered guest questions to provide fun game experience.
- Wiped down and cleaned chairs, booths and game stations to comply with sanitation requirements.
- Operated point of sale terminal to complete customer transactions.
- Memorized games and rules to facilitate positive entertainment experience.
Restaurant Supervisor/Gaming Attendant
Westlands Hotel
02.1998 - 03.2005
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Hired, trained and mentored staff to meet and exceed high quality standards.
- Addressed customer complaints with professional demeanour and used communication and problem-solving skills to resolve issues.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
Education
Certificate IV - Mental Health Services
GenU Training
Warrnambool11.2012
Graduate Certificate - Financial Planning
KaPlan
Sydney, NSW07.2003
High School Diploma -
Augusta Park High School
Port Augusta, SA11.1994
Skills
- Quality Assurance
- Goal Attainment
- High-Volume Environments
- CRM Tracking
- Attention to Detail
- Scheduling and Coordinating
- Maintaining Clean Work Areas
- Data Entry
- Client Rapport-Building
- Paperwork Processing
- Customer and Client Relations
- Administration and Reporting
- Client Interactions
Timeline
Customer Relations Manager
Financial Planning
10.2007 - 10.2017
Gaming Attendant
Warrnambool Bowls Club
03.2005 - 04.2007
Restaurant Supervisor/Gaming Attendant
Westlands Hotel
02.1998 - 03.2005
Certificate IV - Mental Health Services
GenU Training
Graduate Certificate - Financial Planning
KaPlan
High School Diploma -
Augusta Park High School
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