Kylie Smith
Shepparton,Victoria
Summary
Proven leader with a track record of enhancing customer satisfaction and streamlining operations at The Victoria Hotel. Excels in personnel management and problem-solving, significantly improving team productivity and service quality. Skilled in surveillance monitoring and fostering teamwork, adept at driving performance and compliance across diverse environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Venue Manager
The Victoria Hotel
08.2022 - 07.2024
- Enhanced customer satisfaction with excellent communication, problem-solving skills, and timely resolution of issues.
- Managed staff scheduling, hiring, and training to ensure a high level of service quality at all times.
- Evaluated customer feedback on a regular basis to identify areas for improvement within venue operations and implemented necessary changes accordingly.
- Provided ongoing coaching and mentorship for staff members, fostering an environment conducive to professional growth and development.
- Encouraged development of leadership skills among supervisors to foster employee morale.
- Called and conferred with maintenance personnel to minimize profit loss due to poor equipment condition.
- Watched for evidence of internal cooperation in fraudulent activities, inspecting gaming equipment and employee comportment for irregularities.
- Led orientation and training for new employees to prepare thoroughly for full spectrum of service duties.
- Monitored gaming floor activity proactively, identifying potential issues or areas of concern before they escalated into larger problems.
- Implemented robust cash handling procedures across the gaming floor, minimizing discrepancies while streamlining financial reporting processes.
- Enhanced customer satisfaction by implementing efficient gaming floor management practices.
- Improved employee morale through effective communication and timely resolution of workplace issues.
- Conducted regular audits of gaming activities, ensuring compliance with regulatory requirements and maintaining accurate records.
- Coordinated staff schedules, rotations and breaks.
- Maintained detailed knowledge of all games offered at the establishment, serving as a subject matter expert when resolving customer disputes or clarifying game rules.
- Addressed customer behavior or complaints head-on to maintain smooth and professional operations.
- Checked on staff regularly and adjusted workflows, assignments and schedules to stay ahead of expected demand.
- Interviewed, hired and trained new gambling floor workers.
Night Supervisor
Woolworths
01.2021 - 08.2022
- Developed strong relationships with staff members through effective communication and leadership efforts.
- Collaborated with daytime supervisors to develop strategies for improved efficiency across all shifts.
- Facilitated smooth shift transitions by maintaining open communication between day and night teams.
- Managed inventory control, ensuring adequate supplies were available for nightly operations.
- Addressed customer complaints swiftly, resolving issues in a professional manner to promote positive experiences during nighttime hours.
- Ensured a clean and organized work environment by directing nightly cleaning tasks and routine maintenance activities.
- Monitored employee attendance, addressing any issues promptly to maintain optimal staffing levels on the night shift.
- Implemented new policies and procedures to improve overall performance of the night shift team members.
- Provided comprehensive training to new hires, ensuring they were prepared for their roles as night shift employees.
- Supervised overnight staff, delegating tasks to maintain productivity levels and meet deadlines.
Orchard Supervisor
Winter Sun Fruit
12.2015 - 08.2021
- Promoted a positive work environment by fostering open communication among team members and addressing concerns promptly.
- Coordinated transportation logistics for harvested produce, ensuring timely delivery to distribution centers while minimizing spoilage.
- Evaluated tree health regularly, addressing issues promptly to minimize losses from diseases or pests.
- Conducted regular quality assessments, identifying areas for improvement in fruit handling processes and storage conditions.
- Enhanced fruit quality with careful monitoring of irrigation and fertilization practices.
- Reduced pest infestations through timely application of integrated pest management strategies.
- Increased worker safety with implementation of proper training programs and adherence to safety protocols.
- Improved orchard productivity by implementing efficient pruning and thinning techniques.
Education
No Degree - Horticulture
Tafe
Shepparton, VIC12.2006
Skills
- Writing and verbal communication
- Personnel Management
- Relationship Building
- Event Promotion
- Team Management
- Customer Service
- Time Management
- Problem-Solving
- Teamwork and Collaboration
- Employee Scheduling
- Surveillance monitoring
- Software Knowledge
- Game knowledge
Certification
RSA
RSG module 1 and 2
GAMING LICENCE
Timeline
Venue Manager
The Victoria Hotel
08.2022 - 07.2024
Night Supervisor
Woolworths
01.2021 - 08.2022
Orchard Supervisor
Winter Sun Fruit
12.2015 - 08.2021
No Degree - Horticulture
Tafe
RSA
RSG module 1 and 2
GAMING LICENCE
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