Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kylie Smith

6 Ouaida Steet Jacka,ACT

Overview

33
33
years of professional experience
1
1
Certification

Work History

Cleaning & Gardening Business

Kylies Cleaning & Gardening Services
05.2024 - Current
  • Demonstrated adaptability in working under various weather conditions while maintaining high-quality results in assigned tasks.
  • Ensured timely completion of seasonal gardening tasks such as planting, weeding, and pest control measures.
  • Managed time efficiently when juggling multiple projects simultaneously while adhering to deadlines.
  • Provided exceptional customer service through clear communication, professional demeanor, and effective problem-solving skills.
  • Completed accurate data input or corrections into computer files.
  • Maintained up-to-date knowledge of customs regulations and procedures to avoid compliance issues.
  • Maintained a safe and healthy work environment with regular equipment maintenance and proper use of cleaning chemicals.
  • Demonstrated adaptability, handling various types of properties, including residential homes, offices, and commercial spaces.
  • Received positive feedback from clients for exceptional attention to detail in cleaning tasks.
  • Developed customized cleaning plans tailored specifically to each client''s unique needs.
  • Consistently followed safety protocols during the execution of cleaning tasks, resulting in zero workplace accidents or injuries.
  • Provided excellent customer service by addressing client concerns promptly and professionally.
  • Upheld a professional appearance at all times while representing the company on job sites.
  • Conducted regular inventory checks to ensure adequate supplies were available for all jobs.
  • Established trust with clients through consistent communication regarding progress updates and any issues encountered during the project.
  • Confirmed all cleaning tools and equipment were stored properly after use.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Removed trash, debris and other waste materials from premises.
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
  • Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
  • Organized and used industrial cleaning products following strict safety procedures.
  • Vacuumed and shampooed carpets, upholstery and other fabrics.
  • Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
  • Cleaned walls and ceilings with special reach tools following regular schedule.

Real Estate Agent, Inspections

Independent Properties
06.2021 - 05.2024
  • Communicated with clients to understand property needs and preferences.
  • Hosted successful open houses by preparing properties for viewing and effectively showcasing features to potential buyers.
  • Improved property listings by collaborating with photographers to capture visually appealing images that accurately represented each property''s unique qualities.
  • Reviewed and executed confidential documents, contracts and disclosures.

Own Cleaning Business

Domestic Cleaning Services
05.2015 - 06.2021
  • Improved custodial efficiency by implementing a thorough and organized cleaning schedule.
  • Reduced allergen levels with thorough cleaning of vents and air filters.
  • Optimized machine performance through routine cleaning and lubrication procedures.
  • Provided exceptional customer service through clear communication, professional demeanor, and effective problem-solving skills.
  • Streamlined clearing processes by implementing efficient filing and documentation systems.
  • Enhanced accuracy in billing and invoicing through meticulous record-keeping and verification of charges.

Sales Manager

Delight Lighting
02.2008 - 12.2012
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
  • Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
  • Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
  • Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
  • Attended industry events and conventions to expain sales opportunities.
  • Evaluated competitor offerings to adapt sales strategies and maintain competitive advantage.
  • Developed competitive analysis framework, enabling proactive adjustments to sales tactics and strategies.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Implemented systems and procedures to increase sales.
  • Organized promotional events and interacted with community to increase sales volume.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Managed accounts to retain existing relationships and grow share of business.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
  • Managed revenue models, process flows, operations support and customer engagement strategies.

Customer Service Coordinator

The Light Factory
12.2004 - 02.2008
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Coordinated order processing, shipping, and delivery schedules to ensure timely delivery of products to customers.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Managed high call volumes with exceptional professionalism, ensuring minimal wait times for customers.
  • Coordinated logistics for customer orders.
  • Handled escalated customer issues with empathy and patience, working closely with management to reach satisfactory resolutions.
  • Explained charges, fees, terms of sales, and service agreements to multiple customers daily.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Worked closely with the marketing department on promotional campaigns, providing input on messaging and targeting strategies to ensure maximum reach and effectiveness.
  • Enhanced customer satisfaction by addressing and resolving complaints in a timely manner.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Kept accurate records to document customer service actions and discussions.
  • Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.

Assembly Line Production Worker

The Light Factory
07.1997 - 12.2004
  • Achieved timely project completion with efficient splice testing and documentation for clients.
  • Continually updated professional knowledge base by attending industry seminars, workshops, and conferences relevant to splice service technology advancements.
  • Coordinated schedules with subcontractors effectively minimizing project delays.
  • Provided exceptional customer support after completing installation projects.

Warehouse Supervisor

Wall Buddies Warehouse Supervisor
07.1995 - 07.1997
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Supervised warehouse operations by managing employees during shifts.
  • Managed a team of warehouse workers for optimal scheduling, task delegation, and overall productivity.
  • Maintained high levels of accuracy in daily operations.
  • Operated warehouse material handling equipment correctly to move loads.
  • Kept detailed records of inventories and merchandise inventory transactions.

Manager

Hollywood Plaza Newsagency
07.1993 - 07.1995
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Accomplished multiple tasks within established timeframes.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Improved marketing to attract new customers and promote business.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.

Retail Manager

Cunningham Warehouse
11.1991 - 07.1993
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Controlled store inventory and reviewed cash handling and operations reports.
  • Trained and developed new employees for ease of transition into team.

Education

High School Diploma -

Sailsbury East High
South Australia
12-1991

Skills

Domestic and Commercial Cleaning

Real Estate Licence

  • Garden maintenance
  • Weed management
  • Horticultural Knowledge
  • Soil preparation
  • Seasonal Planting
  • Pruning Techniques
  • Garden Tool Use
  • Garden Safety
  • Pest Control
  • Attention to Detail
  • Customer Service
  • Hand and Power Tool Operation
  • Lawn Mowing
  • Trimming and Edging
  • Site Safety
  • Leaf raking and mulching
  • Project Design
  • Professional Planner
  • Time Management
  • Problem-Solving
  • Reliable and Dependable
  • Multitasking
  • Excellent Communication
  • Organizational Skills
  • Team Leadership
  • Team Collaboration
  • Effective Communication
  • Adaptability and Flexibility
  • Debris Removal
  • Maintaining equipment
  • Active Listening
  • Planning and Organization
  • Using hand tools
  • Teamwork and Collaboration

Certification

Real estate Licence

Certificate in Waxing & Nails

ACT Driver's License

Boat Licence

Rake

Lotteries Agent


Timeline

Cleaning & Gardening Business

Kylies Cleaning & Gardening Services
05.2024 - Current

Real Estate Agent, Inspections

Independent Properties
06.2021 - 05.2024

Own Cleaning Business

Domestic Cleaning Services
05.2015 - 06.2021

Sales Manager

Delight Lighting
02.2008 - 12.2012

Customer Service Coordinator

The Light Factory
12.2004 - 02.2008

Assembly Line Production Worker

The Light Factory
07.1997 - 12.2004

Warehouse Supervisor

Wall Buddies Warehouse Supervisor
07.1995 - 07.1997

Manager

Hollywood Plaza Newsagency
07.1993 - 07.1995

Retail Manager

Cunningham Warehouse
11.1991 - 07.1993

High School Diploma -

Sailsbury East High

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Kylie Smith