Kylie Smith

• The Executive Assistant is a key role within the General Manager's office at the Darwin Correctional Centre and is responsible for a multitude of tasks to keep the General Manager up to date.
• The role will involve a high level of stakeholder management and strong written and verbal communication skills are required.
• This position is responsible for:
• - the management, collation, distribution and storage of Operational Registers
• -investigating and responding to internal and external complaints
• - distribution of centre wide Staff notices and Prisoner Notices
• -network development: Establishing and fostering strong working relationships with internal and external stakeholders.
• - data analysis and reporting: Assisting in data analysis and preparing regular reports.
• - planning and implementation: Participating in strategic planning and implementation of initiatives.
• - continuous improvement: Contributing to the development of best practices and policies.
• - conducting data entry, audits, and compliance tasks to ensure accuracy and efficiency.
• - undertaking additional duties within skill set, contributing to the overall success of the department.
• - demonstrating outstanding frontline customer service, proactively resolving issues in a dynamic business environment.

• Developing and maintaining external and internal support services relationships
• Contributing to corporate planning and reporting processes
• Mentoring and supervising junior level staff
• Developing and implementing relevant policies and procedures

Maintaining records of expenses and completing financial reconciliation
Providing general administrative support and assistance

• Meeting with government agencies to discuss issues affecting the postal service
• Collaborate with external service providers to enhance service delivery
• Oversee recruitment processes
• Action cross agency processes including DFAT, MVR, banking and MSIC applications
• Develop streamlined strategies to improve daily mail sortation processes with employees
• Reviewing the financial status of the post office and making recommendations to improve performance

• Strict adherence to confidentiality and privacy laws
• Processing Identity services applications such as Land Titles, Passports, Gun licensing and Tax File numbers
• Maintain positive relationships with colleagues, business partners and customer base
• Work collaboratively and constructively with colleagues as required to maximise AusPost incentives and services to achieve business objectives
• Greet and acknowledge customers in an appropriate manner, being aware of cultural sensitivities
• Fulfilling and following OH&S standards in the workplace
• Provide a high level of customer service in a fast paced environment

• Proactively kept programs on-target by skilfully handling administrative and operational problems
• Supported meetings by organising spaces, preparing documentation, and completing meeting notes
• Supervision of 'Responsible Thinking Processes' program
• Coordinated effectively with a diverse team to accomplish daily objectives and meet long-term goals
• Reinforced company’s culture of safety, inclusion, and teamwork with regular team meetings
• Mindfully maintained full compliance with legal, health, and safety regulations