Kylie Smyth

• Set clear team goals and delegated tasks and set deadlines.
• Mentored team members, providing guidance and support to enhance their career progression.
• Promoted a collaborative work environment, encouraging open communication among team members for better problem-solving abilities.
• Conducted team member meetings and updated members on best practices and continuing expectations.
• Built a cohesive team culture by recognizing individual achievements while emphasizing collective success as the ultimate goal.
• Discovered training needs and provided coaching.
• Fostered strong relationships with key stakeholders through regular updates, maintaining transparency on project status at all times.
• Identified potential risks or hazards within the residential setting, implementing corrective actions promptly to ensure safety standards were upheld consistently.
• Monitored resident progress regularly, adjusting care plans as necessary to meet evolving needs.
• Ensured compliance with federal, state, and local regulations through meticulous record-keeping and documentation practices.
• Contributed to staff development by leading training sessions on best practices in residential care techniques.

• Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
• Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
• Managed conflict resolution among team members, fostering a positive and collaborative work environment.
• Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
• Built trust with parents and guardians through open communication channels, enhancing their involvement in the mentorship process.
• Facilitated positive group dynamics by promoting cooperation, teamwork, and conflict resolution among team members.
• Improved team communication by conducting regular meetings and addressing concerns efficiently.
• Mentored team members, helping them develop their leadership potential and advance in their careers.
• Improved residents'' well-being by developing personalized care plans and regularly reviewing progress.
• Actively participated in staff meetings to discuss resident concerns, share insights, and suggest improvements to existing protocols.
• Coordinated transportation arrangements for residents attending off-site appointments or community events.
• Proactively addressed potential safety hazards within the residential setting, resulting in a decrease in incidents requiring intervention.
• Enhanced living conditions for residents by maintaining a clean, safe, and comfortable environment.

Completed necessary reports and documentation to maintain thorough, accurate case records.

• Provided key physical and emotional support to young people implementing the Therapeutic Crisis Intervention.
• Adhered to company and Child Safety policies and procedures.
• Organized and facilitated recreational activities to engage youth in positive, team-building experiences.
• Managed medication administration according to prescribed schedules while maintaining accurate records of all medications dispensed.
• Developed strong relationships with young people, fostering trust and open communication.
• Assisted Team leader in updating Progress Reports and Positive Behaviour Support Plans.
• Contributed to maintaining a clean and safe environment for young people.

• Used time management and efficient cleaning methods to meet deadlines.
• Handled equipment, chemicals and materials properly and with caution
• Delivered quality customer service to address urgent needs and cleaning requests.
• Adhered to safety protocols, resulting in zero complaints, hazards or lost-time accidents.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Carried out day-day-day duties accurately and efficiently.
• Demonstrated respect, friendliness and willingness to help wherever needed.

Cert III in business traineeship

General admin tasks

Reception

Seeking work experience for students

• Deliver excellent, , at all times, ensuring patrons' comfort and safety
• Deal with all enquires in a professional and courteous manner, in person, on the telephone or via e-mail
• Assist in keeping the hotel clean and tidy, at all times
• Deal with customer complaints in a professional manner
• Keep up to date with current promotions and hotel pricing, to provide information to guests, on request, while maximising sales opportunities
• Training staff
• Ensuring licensing conditions were followed and adhered too
• Servicing gaming machines
• Cash up of Tills and gaming machines
• T.A.B operation.