Kylie Stephens
Launceston,TAS
Summary
I am a highly motivated person and offer highly developed customer service needs and strive to ensure customer rapport. I have a proven ability to multi-task and create a harmonious work environment as well as ensuring the daily operations of the business are completed to a high standard. I wish to obtain a career that allows me to utilise my current skills and have the ability to learn new skills to further my career.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Disability Support Worker
My Support Link
04.2024 - Current
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Drove clients safely to social activities and appointments.
- Provided high level of physical support by lifting, adjusting, and moving clients.
- Transported patients via wheelchair to and from rehabilitation and daily activities.
- Kept detailed daily logs with care actions, patient behaviors, and incidents.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Maintained safety with tidy, clean, and hazard-free home environments.
- Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
- Assisted clients in reaching personal goals through targeted skill-building activities and therapeutic interventions.
- Communicated regularly with family members about client progress, addressing any concerns or questions promptly.
- Prepared nutritious meals to meet individual dietary needs for clients.
Community Health Care Worker
Kincare
04.2023 - 04.2024
- Provided companionship and emotional support to elderly clients.
- Assisted with activities of daily living, such as bathing, dressing, grooming, and toileting.
- Developed individualized care plans for each client based on their physical and mental needs.
- Conducted home safety assessments to identify potential hazards or areas that need improvement.
- Assisted with meal preparation and ensured proper nutrition was maintained.
- Provided transportation services for medical appointments or errands.
- Performed light housekeeping tasks including laundry and cleaning.
- Educated family members on how to provide care for their loved one in the home setting.
- Reported any changes in a client's condition or behavior to supervisor or appropriate healthcare provider.
- Contributed to the development of patient-centered goals for short-term and long-term care plans.
- Maintained accurate documentation of visits and provided feedback regarding patients' condition, progress to supervisor, nursing staff, family members.
- Provided emotional support during difficult times.
- Maintained positive relationships with clients by providing compassionate care.
- Observed infection control protocols while performing duties in the home environment.
- Ensured compliance with state regulations related to Home Health Care services.
- Assisted clients with bathing, dressing and incontinence care.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Drove clients safely to social activities and appointments.
- Provided high level of physical support by lifting, adjusting, and moving clients.
- Kept detailed daily logs with care actions, patient behaviors, and incidents.
- Transported patients via wheelchair to and from rehabilitation and daily activities.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
- Assisted clients in reaching personal goals through targeted skill-building activities and therapeutic interventions.
- Communicated regularly with family members about client progress, addressing any concerns or questions promptly.
- Prepared nutritious meals to meet individual dietary needs for clients.
Housekeeper/Supervisor
Best Western Plus
07.2021 - 04.2024
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Reviewed employee performance and devised improvement plan to achieve goals.
- Explained goals and expectations required of trainees.
- Developed training programs to build employee performance, improve employee engagement and increase employee retention.
- Communicated with maintenance team on damages to repair.
- Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
Housekeeping Supervisor
Hotel Verge
04.2021 - 07.2022
- Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
- Managed team of employees, daily progress reports and overall project planning.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Stocked room attendant carts with supplies to keep carts organized and clean.
- Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.
- Collaborated with front desk to respond promptly to guest requests and promote positive experience.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
Housekeeper
Vision Hotels
12.2020 - 04.2021
- Maintained clean floors throughout property by sweeping, scrubbing and waxing.
- Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
- Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
- Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
Education
Certificate III - Individual Support Disability
Alffie
Melbourne, VIC04.2023
High School Diploma -
Brooks High School
Rocherlea, TAS11.1999
Skills
- Domestic Assistance: Cleaning the home of older people so they have a safe and beautiful place to live
- Helping our customers with meal preparation and shopping
- Providing social support and access to lifestyle activities
- Personal care inc getting them up, showered and dressed for the day, medication management, assisting with mobility and therapy goals
- Providing respite and emotional support
- Social support and transport to appointments
- Providing complex care for customers with high care needs, such as dementia
Additional Information
- First Aid Certificate completion 22/3/2023
- Certificate 3 in Individual Support
- Working with Vulnerable People card
- National Police Check.
Certification
HLTHPS006 Assist Clients with Medication
HLTAID009 Provide Cardiopulmonary Resuscitation
Timeline
Disability Support Worker
My Support Link
04.2024 - Current
Community Health Care Worker
Kincare
04.2023 - 04.2024
Housekeeper/Supervisor
Best Western Plus
07.2021 - 04.2024
Housekeeping Supervisor
Hotel Verge
04.2021 - 07.2022
Housekeeper
Vision Hotels
12.2020 - 04.2021
Certificate III - Individual Support Disability
Alffie
High School Diploma -
Brooks High School
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