Kylie Tani
Barrack Heights
Summary
I am an experienced administrative professional with a strong background in customer service and building professional relationships. I have worked in both fast-paced environments requiring office support, and smaller specialised establishments that offer a more personalised experience. I am skilled in identifying client needs and offer advice and resolutions tailored to them. I am seeking to contribute my organisational and interpersonal skills towards a role that supports business efficiency and community impact.
Overview
24
24
years of professional experience
Work History
Administration Team
BLG Business Advisers
08.2016 - Current
- Day to day administration support of the business, collaborating with directors, management, and staff.
- Provide high level of customer service via face-to-face interactions with clients at reception, email, and telephone.
- Processing new client forms and entering information into client database.
- Processing updates to client details in relation to personal details.
- Update and make changes to client information associated with companies and trusts via other websites such as ASIC, Australian Business register and the Australian Tax Office portal.
- Scanning and electronically saving client documents and records.
- Secure management of all client’s personal details.
- Managing staff calendars and making appointments
- Processing invoices to clients for payment via email or post.
- Process client credit card payments electronically via telephone.
- Cash handling and banking.
- Preparing client Annual ASIC Company statements and solvency minute for payment and electronic signing.
- Prepare client documents for signing via electronic signature.
- Process monthly Debt Recovery, send client statements and providing payment options Add Companies, trusts, Superannuation Funds, and individual client details to internal operating system (APS).
- Fill in and manage reception services when required.
- Process daily mail in and out of office
Casual on-course operator
Tabcorp
10.2014 - Current
- Placing customers bets in a professional and friendly manner
- Advising customers of bet types
- Liase with racing dignitaries and club directors
- Cash handling
- Balancing own cash draw
- Monitor EBT machines (electronic betting machines)
- Monitor and report any underage betting.
- Work a monthly roster.
- Comply with company’s OH&S policy.
Full-time Customer service adviser
AHM Health Insurance
04.2013 - 11.2013
- Answering Inbound service calls from AHM members.
- Processing member Tele claims and payments.
- Advising members of limits and benefits.
- Discussing plan options with members.
- Internal customer referrals to Sales team.
- Providing tax information and statements to members.
- Solving member enquiries and follow-ups.
- Work with team and personal KPI’s and compliance.
- Working a flexible shift roster.
Customer Service Representative
Integral Energy
06.2008 - 04.2010
- Answer customer service telephone enquiries from external and internal customers.
- Respond professionally and ethically to customer’s needs.
- Arrange address changes.
- Arrange connection/disconnection of customers Electricity supply.
- Manage and offer solutions for customer payment arrangements.
- Take emergency and other energy outage calls.
- Advise customers on energy saving opportunities.
- Meeting personal and team KPI’s.
- Participate in company training, keep up to date with business changes.
- Use personal computer and company intranet/internet.
- Training/assisting new staff.
- Liaise with internal departments to resolve any issues and provide customer call backs where required.
- Work effectively under pressure in a diverse environment.
Team Leader
Integral Energy
06.2001 - 06.2007
- Reporting to the Customer Interaction Centre Manager.
- Liaise with internal/external customers.
- Coach and develop 12 team members, with monthly and annual performance reviews to ensure centre targets (KPIs) were achieved.
- Communicate openly and honestly with guidance and support to team members, 1 on 1 in coaching sessions, team meetings and by email.
- Monitor and manage team rosters to meet business needs.
- Manage teams sick leave/annual leave using open wave roster system/MIMS.
- Compliance to company safety policy
- Prioritise daily tasks.
- Work effectively with and support other team leaders.
- Deliver staff team meetings.
- Assist the quality manager in streamlining business processes.
- Provide feedback to training manager on any new systems and training programs.
- Use personal computer, work systems using, Banner OMS (Outage Management Systems) Symposium, Microsoft office, and email.
Education
Diploma - Counselling
Australian College of Community Service And Care
11.2025
First Aid Certificate -
St Johns Australia
01-2024
Certificate III - Business Administration
Shellharbour Institute of Technology
01.2012
Certificate II - Business
Shellharbour Institute of Technology
01.2011
Higher School Certificate - undefined
Oak Flats High School
01.1989
Skills
- Professional and tailored customer service
- Strong communication skills
- High attention to detail
- Proactive and positive attitude
- Leadership
- Good computer skills
- Friendly personality
- Strong work ethic
- Teamwork and collaboration
Timeline
Administration Team
BLG Business Advisers
08.2016 - Current
Casual on-course operator
Tabcorp
10.2014 - Current
Full-time Customer service adviser
AHM Health Insurance
04.2013 - 11.2013
Customer Service Representative
Integral Energy
06.2008 - 04.2010
Team Leader
Integral Energy
06.2001 - 06.2007
Certificate III - Business Administration
Shellharbour Institute of Technology
Higher School Certificate - undefined
Oak Flats High School
Diploma - Counselling
Australian College of Community Service And Care
First Aid Certificate -
St Johns Australia
Certificate II - Business
Shellharbour Institute of Technology