Kylie Tapau
Alice Springs,NT
Summary
Dynamic Administration Assistant with a proven track record at the Mental Health Association of Central Australia, excelling in office administration and confidentiality handling. Enhanced document organization and improved customer satisfaction through effective communication and meticulous record-keeping. Strong leadership and problem-solving skills fostered a productive team environment.
Overview
13
13
years of professional experience
Work History
Administration Assistant
Mental Health Association of Central Australia
03.2024 - Current
- Executed record filing system to improve document organization and management.
- Reduced administrative workload for supervisors, managing calendar appointments and coordinating meeting logistics.
- Safeguarded private information through meticulous record-keeping practices, adhering to company confidentiality policies at all times.
- Answered phone system, routing calls, delivering messages to staff and greeting visitors.
- Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
- Managed travel arrangements for senior executives by securing flights and making hotel reservations.
- Maintained inventory of office supplies and placed orders.
- Managed filing system, entered data and completed other clerical tasks.
Day Program Assistant
Mental Health Association of Central Australia
10.2022 - 02.2024
- Assisted in the schedule for daily routines that facilitated participants'' engagement in meaningful activities.
- Ensured client safety through effective monitoring and supervision during program activities.
- Communicated regularly with participants to address any concerns or questions they may have had about the day program experience.
- Maintained accurate records of attendance, incident reports, as required by regulatory agencies.
Assistant Supervisor
Home and Community Care - Torres Strait
01.2012 - 10.2013
- Managed daily tasks, delegating responsibilities effectively to optimize team resources and meet deadlines.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Submitted documentation and reports to upper management.
- Worked with management to implement proper division of responsibilities.
- Uploaded and managed pays with third party supervision.
- Maintained safety records and accident reports for human resources.
- Facilitated open lines of communication with staff members, fostering a positive work environment conducive to productivity.
- Maintained professional demeanor by staying calm when addressing unhappy or angry clients/participants.
Education
Certificate III in Disability - Disability Studies
Ropical North Queensland Institute Of TAFE
Thursday Island12-2013
Certificate III in Aged Care - Aged Care
Tropical North Queensland Institute of TAFE
Thursday Island12-2013
Diploma of Ministry - Ministry (Leadership)
Calvary Leadership College
Townsville10-2012
Skills
- Office administration
- Administrative support
- Data entry
- Word processing
- Spreadsheet management
- Confidentiality handling
- Mail handling
- Verbal communication
- File organization
- Document scanning
- Administrative operations
- Travel arrangements
Timeline
Administration Assistant
Mental Health Association of Central Australia
03.2024 - Current
Day Program Assistant
Mental Health Association of Central Australia
10.2022 - 02.2024
Assistant Supervisor
Home and Community Care - Torres Strait
01.2012 - 10.2013
Certificate III in Disability - Disability Studies
Ropical North Queensland Institute Of TAFE
Certificate III in Aged Care - Aged Care
Tropical North Queensland Institute of TAFE
Diploma of Ministry - Ministry (Leadership)
Calvary Leadership College
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