Summary
Overview
Work History
Education
Skills
Referees
Timeline
Generic

KYLIE THERESE WOOD

Summary

Dedicated and dependable professional excelling in collaborative team settings and independent work. Strong focus on customer service, consistently delivering exceptional client experiences.

Overview

27
27
years of professional experience

Work History

PERSONAL DIRECT SERVICING ADVISOR/ BRANCH TELLER CSA

NATIONAL AUSTRALIA BANK
2013.08 - 2024.08
  • Customer Service/Resolutions
  • Training Compliance
  • WH&S
  • Daily, Weekly & Monthly office reporting/auditing
  • Cash handling and balancing of Daily Cash Holdings/ATM/Bulk Cash Safe Holdings
  • Meeting of Training Deadlines
  • Merchandising and Stock Ordering

OFFICE ADMINISTRATOR

QUEENS BEACH MOTOR HOTEL
2010.05 - 2013.08
  • Daily Reconciliation of tils/banking
  • Daily Reconciliation of ATM/Eftpos
  • Daily balancing & reconciling of gaming machines
  • Bills payable/receivable
  • Office programs (MYOB)
  • Checking of guests in and out
  • General office procedures/housekeeping
  • Customer and Staff resolutions

BRANCH TELLER CSA

NATIONAL AUSTRALIA BANK
2005.05 - 2010.05
  • Customer Service/Resolutions
  • Training Compliance
  • WH&S
  • Daily, Weekly & Monthly office reporting/auditing
  • Cash handling and balancing of Daily Cash Holdings/ATM/Bulk Cash Safe Holdings
  • Meeting of Training Deadlines
  • Merchandising and Stock Ordering

SALES ASSISTANT

KENTS AMCAL PHARMACY
2002.10 - 2005.01
  • Customer Service
  • Merchandising/Stock Control
  • Training/Compliance

2IC

ROCKMANS
2001.06 - 2002.10
  • Customer Service
  • Banking Reconciliation
  • Administration
  • Merchandising

SELF EMPLOYED

M.T & K.T WOOD TRANSPORT
1998.01 - 2008.01
  • Administration Manager

Education

Year 11 -

Swan Hill Technical School
Swan Hill, Victoria

Skills

  • Time management
  • Critical thinking
  • Written communication
  • Problem-solving
  • Conflict resolution
  • Decision-making
  • Compliance requirements
  • Customer service
  • Active listening
  • Product knowledge
  • Risk assessment
  • Empathy and understanding
  • Teamwork and collaboration
  • Excellent communication
  • Organizational skills
  • Attention to detail
  • Multitasking

Referees

Laurie Sanders

0419 686 755

Laurie.Sanders@nab.com.au

Timeline

PERSONAL DIRECT SERVICING ADVISOR/ BRANCH TELLER CSA

NATIONAL AUSTRALIA BANK
2013.08 - 2024.08

OFFICE ADMINISTRATOR

QUEENS BEACH MOTOR HOTEL
2010.05 - 2013.08

BRANCH TELLER CSA

NATIONAL AUSTRALIA BANK
2005.05 - 2010.05

SALES ASSISTANT

KENTS AMCAL PHARMACY
2002.10 - 2005.01

2IC

ROCKMANS
2001.06 - 2002.10

SELF EMPLOYED

M.T & K.T WOOD TRANSPORT
1998.01 - 2008.01

Year 11 -

Swan Hill Technical School

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KYLIE THERESE WOOD