KYLIE THERESE WOOD
Summary
Dedicated and dependable professional excelling in collaborative team settings and independent work. Strong focus on customer service, consistently delivering exceptional client experiences.
Overview
27
27
years of professional experience
Work History
PERSONAL DIRECT SERVICING ADVISOR/ BRANCH TELLER CSA
NATIONAL AUSTRALIA BANK
08.2013 - 08.2024
- Customer Service/Resolutions
- Training Compliance
- WH&S
- Daily, Weekly & Monthly office reporting/auditing
- Cash handling and balancing of Daily Cash Holdings/ATM/Bulk Cash Safe Holdings
- Meeting of Training Deadlines
- Merchandising and Stock Ordering
OFFICE ADMINISTRATOR
QUEENS BEACH MOTOR HOTEL
05.2010 - 08.2013
- Daily Reconciliation of tils/banking
- Daily Reconciliation of ATM/Eftpos
- Daily balancing & reconciling of gaming machines
- Bills payable/receivable
- Office programs (MYOB)
- Checking of guests in and out
- General office procedures/housekeeping
- Customer and Staff resolutions
BRANCH TELLER CSA
NATIONAL AUSTRALIA BANK
05.2005 - 05.2010
- Customer Service/Resolutions
- Training Compliance
- WH&S
- Daily, Weekly & Monthly office reporting/auditing
- Cash handling and balancing of Daily Cash Holdings/ATM/Bulk Cash Safe Holdings
- Meeting of Training Deadlines
- Merchandising and Stock Ordering
SALES ASSISTANT
KENTS AMCAL PHARMACY
10.2002 - 01.2005
- Customer Service
- Merchandising/Stock Control
- Training/Compliance
2IC
ROCKMANS
06.2001 - 10.2002
- Customer Service
- Banking Reconciliation
- Administration
- Merchandising
SELF EMPLOYED
M.T & K.T WOOD TRANSPORT
01.1998 - 01.2008
- Administration Manager
Education
Year 11 -
Swan Hill Technical School
Swan Hill, VictoriaSkills
- Time management
- Critical thinking
- Written communication
- Problem-solving
- Conflict resolution
- Decision-making
- Compliance requirements
- Customer service
- Active listening
- Product knowledge
- Risk assessment
- Empathy and understanding
- Teamwork and collaboration
- Excellent communication
- Organizational skills
- Attention to detail
- Multitasking
Referees
Laurie Sanders
0419 686 755
Laurie.Sanders@nab.com.au
Timeline
PERSONAL DIRECT SERVICING ADVISOR/ BRANCH TELLER CSA
NATIONAL AUSTRALIA BANK
08.2013 - 08.2024
OFFICE ADMINISTRATOR
QUEENS BEACH MOTOR HOTEL
05.2010 - 08.2013
BRANCH TELLER CSA
NATIONAL AUSTRALIA BANK
05.2005 - 05.2010
SALES ASSISTANT
KENTS AMCAL PHARMACY
10.2002 - 01.2005
2IC
ROCKMANS
06.2001 - 10.2002
SELF EMPLOYED
M.T & K.T WOOD TRANSPORT
01.1998 - 01.2008
Year 11 -
Swan Hill Technical School
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