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Kylie Van Der Hagen
Ascot
Summary
Dedicated Assistant Manager with a proven track record at KFC Bendigo City, excelled in team leadership and money handling, significantly reducing discrepancies. Skilled in staff training and fostering collaboration, I've driven performance through strategic decision-making and effective multitasking.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges with dedication and enthusiasm.
Overview
22
22
years of professional experience
Work History
Assistant Manager
KFC Bendigo City
03.2003 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Manage staff rosters, balancing operational needs with employee availability.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Education
High School Diploma -
Bendigo Senior Secondary College
Bendigo, VIC11-2022
Skills
- Handling customer enquiries
- Hiring and Onboarding employees
- Team leadership
- Processing of orders
- Multitasking and organization
- Teamwork and collaboration
- Scheduling and planning
- Creating and updating employee data lists
Accomplishments
- Supervised team of 80 staff members.
- Used Microsoft Excel to develop employee data spreadsheets.
Interests
Timeline
Assistant Manager
KFC Bendigo City
03.2003 - Current
High School Diploma -
Bendigo Senior Secondary College
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