KYLIE WADE
Palm Beach,QLD
Summary
Dedicated property professional with a history of meeting company goals utilising consistent and organised practices. Skilled in working under pressure and adapting to new situations and challenges.
Overview
27
27
years of professional experience
Work History
Head of Operations
Lululiv Pty Ltd
09.2020 - Current
- Attended QCAT/SACAT/NCAT hearings on behalf of client/owner when necessary ensuring all appropriate documentation was prepared and presented to ensure the best possible outcome
- Consistently and pro-actively promoted services to prospective Landlords both existing and new in an endeavour to secure new business
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates
- Investigated and resolved any Trust Account queries presented by either owner or tenant
- Co-ordinating and facilitating annual external auditing processes
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Interacted well with customers to build connections and nurture relationships.
- Analysed and evaluated monthly and quarterly financial statements
- Handled disciplinary actions, performance appraisals and terminations of team members where necessary
- BDM functions from client contact, nurturing through to successful signing
- Managed crisis situations effectively by developing response plans in advance.
- Managed vendor relationships, negotiating contracts for maximum value and efficiency.
- Developed comprehensive training programs for staff, enhancing team performance and skill sets.
- End to end property management functions for a newly created start up company including creating new systems, processes and all functions for a successful business operation
- Ensured team members at all times were abreast of any regulatory legislative changes across 3 states and conducted regular training sessions for revision.
- Streamlined operational processes by identifying inefficiencies and implementing best practices.
- Reduced operational costs through effective budget management and cost-saving strategies.
- Ensured compliance with industry regulations and company policies, mitigating potential risks.
- Improved overall productivity with the introduction of innovative process improvement initiatives.
- Increased customer satisfaction by actively addressing concerns and ensuring timely resolutions.
- Automated manual processes using technology solutions, increasing accuracy and efficiency within operations.
Operations Manager
Now IT Solutions Pty Ltd/Voice Print Data
06.2012 - 11.2019
- Addressed staff and customer issues and conflicts to deliver solutions, propel customer experiences
- All accounting functions including but not limited to; accounts payable/receivable, bank/expense/debit-credit card reconciliations, BAS reporting, end of financial year reporting
- Recruited, hired, mentored and trained staff on business procedures, policies, duties and customer care methods
- Implemented escalation procedures to effectively handle time-sensitive issues in most efficient, professional manner
- Trained new team members, providing information and insight into corporate policies and procedures
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Worked with support teams to resolve issues with product, service or accounting areas.
- Developed and maintained relationships with external vendors and suppliers.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
Senior Property Manager
Ray White Palm Beach Qld
09.2009 - 06.2012
- Investigated and resolved any tenant complaints
- Actively marketed available properties via various methods
- Maximised rental income while minimising expenses through effective planning and control
- Monitored timely receipt and reconciliation of rent collections
- Responded to messages and enquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution
- Kept records accurate, detailed and fully compliant with reporting requirements to meet all legislative requirements
- Handled tenant complaints promptly and appropriately
- Attended court hearings on behalf of client/owner when necessary ensuring all appropriate documentation was prepared and presented to ensure the best possible outcome
- Consistently and pro-actively promoted services to prospective Landlords both existing and new in an endeavour to secure new business
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates
- Kept properties compliant with all governing body/legislative requirements.
Senior Property Manager
Harcourts Nerang/Southport/Carrara
11.1996 - 04.2009
- Communicated with clients and tenants while offering strategic solutions to remedy problems
- Monitored timely receipt and reconciliation of rent collections
- Introduced prospective tenants to available properties
- Responded to messages and enquiries from various parties and used well-developed active listening to promote quick issue resolution
- Carried our rent reviews for upcoming Lease Renewals
- Communicated effectively with owners, residents and on-site associates
- Delivered emergency 24-hour on-call service for tenants on building issues
- Monitored progress of maintenance
- Maximised rental income while minimising expenses through effective planning and control
- Kept well documented records of all correspondence between management and tenants
- Verified income, assets, expenses & all mandatory checks for prospective applicants
- Conducted property inspections for prospective applicants
- Followed up on tenant arrears and coordinated collection procedures
- Completed final vacate inspections with tenants and identified any required repairs if necessary
- Audited files and remedied any issues where necessary
- Processed tenancy applications
- Distributed and followed up on tenant renewal notices.
- Reduced vacancy rates by implementing effective marketing strategies to attract quality tenants.
- Increased tenant satisfaction by promptly addressing maintenance issues and concerns.
- Conducted regular property inspections to ensure compliance with safety regulations and company standards.
- Attracted tenants by advertising vacancies and personally showed units to potential renters.
- Developed strong relationships with local vendors, ensuring timely completion of repairs at competitive prices.
Education
High School Diploma -
St Michaels College
11.1996
Skills
- Operational Excellence
- Organizational Development
- Workforce Planning
- Teamwork and Collaboration
- Relationship Building
- Team Leadership
- Decision-Making
- Operations Management
- Payroll Administration and Timekeeping
- Customer Relations
- Performance Improvements
- Customer Service
- Administrative Management
- Employee Development
- Customer Service Management
- Effective leader
- Human Resources
Timeline
Head of Operations
Lululiv Pty Ltd
09.2020 - Current
Operations Manager
Now IT Solutions Pty Ltd/Voice Print Data
06.2012 - 11.2019
Senior Property Manager
Ray White Palm Beach Qld
09.2009 - 06.2012
Senior Property Manager
Harcourts Nerang/Southport/Carrara
11.1996 - 04.2009
High School Diploma -
St Michaels College
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