Overview
Work History
Timeline
OfficeManager
Kylie Walker

Kylie Walker

Braybrook

Overview

6
6
years of professional experience

Work History

Customer Service Officer

Oracle cms
01.2019 - Current
  • Answer high volume of emails and inbound calls Myerone switchboard
  • Process online orders and ensure customer details entered correctly into CMS
  • Provide high level of customer service and build trust and rapport with customers
  • Liaise with external suppliers to coordinate replacements and/or returns
  • Meet and exceed individual and team targets and KPIs
  • Effectively resolve customer complaints and inquiries
  • Keep up to date records of customer interactions and document interactions

Cattery Foster Volunteer

Lost Dogs Home
North Melbourne
01.2020 - 01.2021
  • Transport foster cats to Vet appointments and handle animals during health exams
  • Use fear-free handling techniques
  • Fit appropriately muzzle for fearful dog
  • Prepare nutritionally balanced meals according to animal species, life stage, & health status
  • Successfully treated tapeworm & fleas
  • Successfully treated Ringworm
  • Administer Maloxicam, Muro 128, Tobimycin, Terramycin (as directed by treating ophthalmologist)
  • Administer pain medication, Lysine, Famciclovir (FHV, FIV)
  • Itraconazole, Doxycycline, Miconazole, Gabapentin, Epilepsy medication (I forgot the drug name) administered daily and twice daily over several years.
  • Collect various samples using proper collection and storage techniques
  • Label, Mix/pour Agar plates, culture
  • Perform antibiotic susceptibility test KB date, label, record findings
  • Use aseptic technique when handling, preparing, or carrying out investigation
  • Maintain sterile workspace, clean surfaces
  • Adhere to SOP’s, and clinic policy’s when handling/disposing chemicals, biohazard waste, storing lab equipment/instruments
  • Perform Fecal egg count using McMasters slide.
  • Date, ID, Stain slide with Diff Quick, dry, observe under 10, 40, 100 etc.
  • Provided Post Anesthesia monitoring of geriatric Cocker Spaniel, and cat/s
  • Provided post Anesthesia monitoring & recovery of 7 year old Dalmatian (HBC- tissue & jaw reconstruction, & CLR)
  • Provided post Anesthesia monitoring, cat on several occasions
  • Provided Hydrotherapy Physiotherapy for Dalmatian following Cruciate Ligament Repair surgery
  • Provided post anesthesia monitoring, wound management, administered pain meds, (12^ SCC lump removal surgery) for cocker spaniel.
  • Provided post surgical care following 2 Dental extraction surgeries, and a clean/scale/polish (16 year old cat)
  • Monitoring anesthesia recovery following Lymphoma removal in 16 year old cat.
  • Successfully applied for funding grant from Pet Medical Crisis Fund (co payment $900, $1,700 for 1 dental extraction and scale/polish)
  • Provided numbing cream, and manually de-scaled my dogs teeth, provided weekly teeth brushing for my Cocker Spaniel
  • Provided fortnightly/monthly worming/vax for 4 kittens, cat, and 2 dogs
  • Provided weekly manual teeth clean for my senior cat (while fostering for LDH).
  • Provided training & enrichment for LDH dog and Forster kitten
  • Transported patient for De-sex, at Samways Vet clinic (LDH Pathways team)
  • Provided Lime Sph dip, topical cream and ear drops, successfully treated Ringworm
  • Administered Antifungal, antibiotic suspension for cat
  • Disinfected floors, all surfaces, bedding (infectious disease protocol)
  • Sterilised teeth cleaning instruments, clippers, brushes, food/water bowls, laundering bedding and toys.
  • Replenish litter daily
  • Order, store, record any medications, food & supplies
  • Patient record keeping - medication doses timetable for foster cat (and dog)
  • Administer medications, provided daily socialisation for kittens/and cat
  • Observed and recorded animals’ pain, before and after analgesic medication administered
  • Assess the quality of life for my geriatric dog suffering from degenerative joint disease, hip dysplasia, indolent corneal ulcer
  • Make end of life decision for pet; based on pain severity and frequency, affect on pets movement and enjoyment, ability to walk, run, play, eat, etc.
  • Order new stock, dispose any expired medications.
  • Discard any opened antibiotics eye medications
  • Note anything abnormal at time of examination/write clinical case notes at time of examination or shortly after, to ensure information is recorded accurately.
  • Confirm owners compliance, if they consent to treatment. Discuss any issue of affordability, provide estimated cost of treatment/s.
  • Equine care:
  • Bandage fetlocks, hocks, and tail to ensure protection, and cleanliness during long distance transportation
  • Wash, groom, make up horses feed/water according to energy needs, health supplements, hay nets, clean out manure, replenish sawdust in stables, clean autofill waterbowls (for 2 Thoroughbred Geldings and pony)
  • Tack for Advanced level competitor at Melbourne international 3 day Event, and Werribee Horse Trials.

Timeline

Cattery Foster Volunteer

Lost Dogs Home
01.2020 - 01.2021

Customer Service Officer

Oracle cms
01.2019 - Current

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