Kylie Williams
Muswellbrook,NSW
Summary
Driven professional with a proven track record in customer service and organizational skills, honed at Smoke Mart & Gift Box and other roles. Excelled in enhancing customer satisfaction and streamlining operations, demonstrating strong communication and computer literacy. Achieved significant improvements in performance and service quality through teamwork and individual initiative.
Overview
3
3
years of professional experience
Work History
Assistant Manager
Smoke Mart & Gift Box
11.2022 - Current
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Sales Assistant
Alinta Apparel
02.2021 - 03.2024
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
Delivery Driver
Domino's Pizza
06.2021 - 01.2023
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Education
Year 10 - School Certificate
Erina High School
Erina, NSW12.1994
Skills
Customer service skills
Good oral communication skills
Great organisational skills
Able to work as part of a team or individually as required
I have the ability to self start
Computer literate
Timeline
Assistant Manager
Smoke Mart & Gift Box
11.2022 - Current
Delivery Driver
Domino's Pizza
06.2021 - 01.2023
Sales Assistant
Alinta Apparel
02.2021 - 03.2024
Year 10 - School Certificate
Erina High School
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