Kylie Wilson
Adelaide,SA
Summary
I am a dedicated, reliable and honest employee who has worked as a Support worker for the past 10 years, and in recent years worked as a Team Leader.
I am seeking a new job opportunity to be able to expand my skills and learn a new role.
I am highly motivated with a desire to take on new challenges. I have a strong work ethic and can easily adapt to change and work effectively unsupervised, and quickly learning new skills.
Overview
9
9
years of professional experience
Work History
Support Worker/Team Leader, Disability Client Services
Assured Home Care
, South Australia
11.2014 - Current
- Developed positive relationships with service users and maintained professional boundaries at all times.
- Reported any incidents or accidents in accordance with company policy and procedure.
- Liaised effectively between other professionals involved in a client's care, such as doctors, nurses, social workers and family members.
- Actively encouraged service users to make decisions about their own lives, giving them choice and control.
- Managed challenging behaviour from clients in a calm manner by utilising de-escalation techniques.
- Tracked client behaviors, daily activities, new skills and notable incidents for documentation purposes.
- Used active listening skills and supportive diction to cultivate client rapport and open communication.
- Acted as role model for participants by exhibiting positive behaviors.
- Developed strategies for problem solving and conflict resolution among team members.
- Established clear expectations for employees, providing guidance when needed.
- Maintained a positive work environment that promoted collaboration between team members.
- Facilitated communication between cross-functional teams within the organization.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Delegated daily tasks to team members to optimize group productivity.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Conducted investigations into incidents made by staff, related to client service and recommended corrective action.
- Organized and coordinated meetings between management and other departments across the organization.
- Understood and followed oral and written directions.
- Worked successfully with a diverse group of co-workers to accomplish goals and address issues related to client services.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
Education
Certificate 111 in Home and Community Care
Verto
Ballina, NSW01-2013
Skills
- Documentation abilities
- First-aid and CPR
- Cultural Sensitivity
- Conflict resolution
- Decision making
- Self Aware
- Adaptability to new situations
- Flexibility
- Communication, written and verbal
- Time management
Timeline
Support Worker/Team Leader, Disability Client Services
Assured Home Care
11.2014 - Current
Certificate 111 in Home and Community Care
Verto
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