Kylie Wood
Clarkson,WA
Summary
I am an organized self-starter who works well independently to get the job done to the satisfaction of the client. I am efficient and detail-oriented person with a great track record of initiative and accuracy. I feel I am highly organized and capable of anticipating needs of clients, along with being a skilled multitasker.
I am a detail-oriented administrative professional with superb people-skills and public relations experience.
I am capable of contributing to team projects while demonstrating individual leadership and success in data entry, management and administrative support. I am an enthusiastic Office Assistant who is a fast learner and can deliver results quickly.
Overview
28
28
years of professional experience
Work History
Member Consultant
Royal Automobile Club
11.2024 - Current
- Resolved complex issues promptly, minimizing negative impact on member experience.
- Conducted comprehensive needs assessments to recommend suitable products and services for members.
- Enhanced member satisfaction by addressing concerns and providing tailored solutions.
- Developed strong relationships with members, fostering loyalty and trust.
- Educated members on the benefits of various membership options, driving informed decisionmaking.
- Collaborated with team members to achieve shared goals and improve overall performance.
- Facilitated the onboarding process for new members, providing a seamless transition into their memberships.
- Managed membership accounts, ensuring accurate billing and timely payments.
- Delivered exceptional customer service, exceeding member expectations consistently.
Personal Assistant
Pro Paintball. Bullsbrook
04.2003 - 11.2010
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Maintained appropriate filing of personal and professional documentation.
- Screened personal and business calls and directed to the appropriate party.
- Utilized personal and professional networks to identify, acquire and manage new clients.
- Managed and reviewed filing and office systems.
- Prepared and staged events for customers.
- Entrusted to handle confidential and sensitive situations in a professional matter.
- Sourced and ordered office equipment and supplies.
- Recorded weekly supply and inventory needs and made regular orders .
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Worked with clients to effectively plan and coordinate the logistics for special projects and events.
- Handled all incoming information requests.
- Consistently received positive feedback from guests on performance reviews.
- Answered a high volume of phone calls and email inquiries.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Executed basic banking and bookkeeping tasks.
- Set-up and operated line for lunch service.
- Filed paperwork and organized computer-based information.
- Grew repeat client base through effective marketing and customer service.
Office Manager
Austscaf Pty Ltd.
02.2005 - 03.2006
- Streamlined office operations by computerizing activities, managing customer communications, scheduling payments and tracking records and documents.
- Ordered all office supplies including ink cartridges, toner and paper.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Completed bi-weekly payroll for 12 employees.
- Created reports and presentations.
- Prepared vendor invoices and processed incoming payments.
- Optimized organizational systems for payment collections, accounts payable/receivable, deposits and recordkeeping.
- Received, screened and routed incoming calls.
- Managed costs and billing and resolved financial discrepancies effectively through the organizational management of account information.
Office Administrator
Wine Distribution Australia
01.1997 - 02.2001
- Maintained office inventory by ordering supplies in a timely manner.
- Liaised with vendors to order and maintain inventory of office supplies and to obtain most cost-effective pricing.
- Oversaw inventory and office supply purchases.
- Managed office operations including communications, mail distribution, supply ordering and inventory control.
- Typed and compiled documents, answered phones and completed paperwork for the office.
- Distributed incoming mail throughout the office.
- Performed diverse office assistance functions as required.
- Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff, greeting the public, typing, proofreading, filing, sorting and handling incoming and outgoing mail.
- Played a key role in achieving and maintaining top client satisfaction and retention by ensuring accuracy of ads and listings in alignment with specifications.
- Controlled unit inventory, managing supplies and gathering reports.
- Liaised with assorted base of customers and reps, addressing requests and inquiries via phone or email.
- Transcribed meeting minutes for recordkeeping and submitted to senior management.
- Elevated staff performance through training covering department tasks, processes and procedures.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Entered accounts payable, accounts receivable, invoices and expense reimbursements.
- Monitored and tracked performance of employees, identifying and targeting areas in need of improvement and further training.
- Ensured compliance with deadlines by teaming up with leaders across all departments, establishing culture of cross-functional collaboration.
- Managed the reception area, including responding to telephone calls, in-person requests, internal and external communications and greeting visitors.
- Built and maintained excellent customer relationships through timely response to inquirie and going above and beyond to accommodate unusual requests.
- Assisted coworkers and staff members with special tasks on a daily basis.
- Reduced financial errors by managing commercial property accounting to ensure accuracy.
- Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
- Kept detailed records of employee vacation days, sick time and personal days off.
- Proactively gathered all materials necessary for meetings in advance.
- Acted as the first point of contact to greet and welcome customers in a friendly, courteous manner.
- Maintained high levels of confidentiality while creating files, reports and records.
- Assisted senior administrative professionals with daily work tasks.
- Completed data entry, tracked resumes and maintained the applicant tracking system.
- Provided administrative services, including phone and email correspondence, making copies and handling incoming and outgoing mail and faxes.
- Processed accounts receivable and accounts payable.
- Completed and mailed bills, contracts, policies, invoices and checks.
Education
Certificate Of Motor Insurance - Insurance
Royal Automobile Club
West Perth12.2024
Diploma Of Practice Management - Medical Office Management
TAFE Digital HQ
Strathfield, NSW2019
Cert III Medical Reception - Medical Reception
Meditrain
Wanneroo2015
Cert II Small Business - Business Administration
Australian Medical Association (WA)
Nedlands, WA2001
Cert III Small Business - Business Administration And Management
Australian Medical Association (WA)
Nedlands, WA2001
Skills
- Inventory control
- Excellent planner and coordinator
- Pleasant demeanor
- Highly organized
- Filing and data archiving
- Payroll
- Schedule management
- Flexible
- Articulate and well-spoken
- Errands
- Customer service
- Social media savvy
- Strong communication skills
- Commitment to quality and service
- Works well under pressure
- Customer service-oriented
- Administrative support
- Communication skills
- Childcare experience
- Professional and mature
- Time management
- Invoice processing
- Appointment setting
- Efficient Data Entry
Personal Life
I have been married for 25 years now, with 3 amazing children I have a 23-year-old son, a 21-year-old son, and an 18-year-old daughter
I have been out of the workforce due to my children having multiple disabilities, though they are all on the right path, and my husband is at home currently as he is the carer for my parents and is also able to support them so I can contribute financially to the family and pursue my career
References
Professional:
Graeme Park 0487 745 906
Supervisor /Warehouse Manager at Wine Distribution
Personal:
Sharina Etheridge 0450 094 281
Lisa Massang 0409 112 178
Lisa.Massang@gmail.com
Timeline
Member Consultant
Royal Automobile Club
11.2024 - Current
Office Manager
Austscaf Pty Ltd.
02.2005 - 03.2006
Personal Assistant
Pro Paintball. Bullsbrook
04.2003 - 11.2010
Office Administrator
Wine Distribution Australia
01.1997 - 02.2001
Diploma Of Practice Management - Medical Office Management
TAFE Digital HQ
Cert III Medical Reception - Medical Reception
Meditrain
Cert II Small Business - Business Administration
Australian Medical Association (WA)
Cert III Small Business - Business Administration And Management
Australian Medical Association (WA)
Certificate Of Motor Insurance - Insurance
Royal Automobile Club
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